Like anything else, when it comes to answering services, you get what you pay for. There are around 800 answering services in the United States and out of those, there are certainly some cheap options. The first question that you should ask yourself is “why are they cheap?”
Any number of things can contribute to an answering services cheap prices, for example:
- outsourcing overseas
- poor or no training of operators
- substandard equipment
- lack of services offered
- insufficient staff to answer calls which leads to long hold times or dropped calls
These are just a few of the many things that can cheapen a service. So, the second question you should ask yourself is, do you want a cheap answering service representing your business? I recently wrote an article called “It’s Not Just About the Price” where I take a closer look at the cost vs. value of spending a little more on a high quality answering service.
The answering service is an extension of your office when you are unable to answer your calls, they are the first impression that a caller gets when they call your business, they are the link between your business and a new or existing customer when you are not available; With all of this being said, isn’t it critical that you focus on the quality of the service and retain the best possible answering service available?
The cheapest call answering service for a small business could actually be more costly in the long run when you consider how much missing out on a potential new customer, or worse yet, losing a current client costs you and your business. On the other-hand, a reputable, well established, professionally run answering service like my company, Centratel, offers excellent service along with affordable, competitive pricing using a per-call billing model.
Your business deserves the highest quality telephone answering service in the U.S. at an affordable cost. Stop throwing your money away by paying for a cheap answering service every month. Request a price quote now and take advantage of our 30 day free trial to see the real difference between cheap service and a quality service that you can count on.