By any number of measurements, we are the highest quality answering service in the United States. Why? Part of the reason is because we don't take all-comers, focusing on just ten separate vertical markets.
Is your profession/business one of our specialties?
The Highest Quality Telephone Answering Service in the United States
Our most recent Customer Reported Error Rate (October through December, 2019) was 1 customer-reported error for every 6,716 message transactions processed. That’s a statistic far superior to any other answering service in the United States.
No Long-term Contract
We don’t ask for long-term contracts. This is a philosophical issue. If your telephone answering service is a good value, you will choose to continue each month.
Monthly Billing Cycle
At Centratel we use a monthly billing cycle. Be careful of services offering 28-day billing.
100% U.S. Based Operations
All of Centratel’s Telephone Service Representatives (TSRs) are located right here in the U.S.
"For 36 years we’ve been delivering superb quality call-capture and message dispatch for select professions and businesses."
— Sam Carpenter - Founder, President
Business Specialties
Assurance that every call is answered by courteous and professional Telephone Service Representatives.
Providing the compassion, accuracy, and efficiency that your clients deserve.
Providing HIPAA compliant after-hours telephone coverage for medical related emergencies.
Professional live call capture, call screening, and message delivery for your after-hours urgencies and/or everyday call messaging.
Providing 24 hour emergency hotline coverage for your tenants.
We specialize in handling calls for large animal, small animal, exotic pet and equine specific practices.
We will handle your after-hours calls efficiently, immediately and with great care.
Offer your callers the same quality service they obtain when dealing directly with your staff.
Our Telephone Service Representatives can expertly classify and coordinate each service call.
We provide the most reliable phone answering service for restoration companies nationwide.
Latest Blog Posts
Read the Centratel blog. You will find info and best practices on how we can handle your business.
