For 37 years we’ve been delivering superb quality call-capture and message dispatch all across America. With our advanced, fault-tolerant telephony infrastructure, especially including full off-site redundancy in case of HQ office evacuation, your calls will continue to be processed without interruption due to any external intrusion, including the current Covid19 outbreak.
Less than 2% of the approximately 800 answering services in America have this ability to instantly evacuate their operational headquarters with zero interruption in service.
The Highest Quality Telephone Answering Service in the United States
Our most recent Customer Reported Error Rate (October through December, 2020) was 1 customer-reported error for every 6,407 message transactions processed. That’s a statistic far superior to any other answering service in the United States.
100% Fail-Safe Service
Extremely rare for an answering service, we have a fully redundant operation. Should our offices be evacuated for any reason, your service will not be interrupted.
No Long-term Contract
We don’t ask for long-term contracts. This is a philosophical issue. If your telephone answering service is a good value, you will choose to continue each month.
100% U.S. Based Operations
All of Centratel’s Telephone Service Representatives (TSRs) are located right here in the U.S.
Assurance that every call is answered by courteous and professional Telephone Service Representatives.
Providing the compassion, accuracy, and efficiency that your clients deserve.
Providing HIPAA compliant after-hours telephone coverage for medical related emergencies.
Professional live call capture, call screening, and message delivery for your after-hours urgencies and/or everyday call messaging.
Providing 24 hour emergency hotline coverage for your tenants.
We specialize in handling calls for large animal, small animal, exotic pet and equine specific practices.
We will handle your after-hours calls efficiently, immediately and with great care.
Offer your callers the same quality service they obtain when dealing directly with your staff.
Dr. R.C., pathologist,
“Terrific. Every contact I have had with (Centratel) staff has been absolutely professional – a ‘ten’ in my book. I have used medical answering services for 15 years and this is the best experience I have ever had.”
Veterinarian, Manistee, Mi.
“I’m very impressed with your operation. Our last answering service (which was our second bad service) was such a disaster I thought I’d never again feel comfortable with an answering service. But with Centratel we feel very confident our rotation will be handled properly. Thanks so much.”
S.P., owner, funeral home,
“I am very happy with Centratel. You are the best!”
S.H., owner, HVAC company,
“Since switching to your answering service seven months ago, we have not encountered a single problem or complaint from even one customer. All operators are extremely polite and professional. It’s a pleasure working with you. Keep up the good work!”
Latest Blog Post
Read the Centratel blog. You will find info and best practices on how we can handle your business.