U.S. owned and operated, we deliver the statistically highest-quality answering service in America.
But that’s not all: We’re part of the tiny fraction of the 800 answering services in the United States that can instantly evacuate their operational headquarters without a long-term service outage. With our advanced, fault-tolerant telephony infrastructure — especially including 100% off-site redundancy — your answering service will not be interrupted by external intrusions such as power outages, civil unrest, government-issued public emergency mandates, or internal corporate dysfunction issues (Centratel is rock-solid stable: a 37-year one-owner history, debt-free, profitable, and staffed by long-term highly-paid professionals).
And note: unique in the American answering service industry, you’ll have a no-risk/no-obligation 30-day free trial to evaluate quality and cost.
The Highest Quality Telephone Answering Service in the United States
Our most recent Customer Reported Error Rate (July through September, 2021) was 1 customer-reported error for every 9,940 message transactions processed. That’s a statistic far superior to any other answering service in the United States.
100% Fail-Safe Service
Extremely rare for an answering service, we have a fully redundant operation. Should our offices be evacuated for any reason, your service will not be interrupted.
No Long-term Contract
We don’t ask for long-term contracts. This is a philosophical issue. If your telephone answering service is a good value, you will choose to continue each month.
100% U.S. Based Operations
All of Centratel’s Telephone Service Representatives (TSRs) are located right here in the U.S.
Assurance that every call is answered by courteous and professional Telephone Service Representatives.
Providing the compassion, accuracy, and efficiency that your clients deserve.
Providing HIPAA compliant after-hours telephone coverage for medical related emergencies.
Professional live call capture, call screening, and message delivery for your after-hours urgencies and/or everyday call messaging.
Providing 24 hour emergency hotline coverage for your tenants.
We specialize in handling calls for large animal, small animal, exotic pet and equine specific practices.
We will handle your after-hours calls efficiently, immediately and with great care.
Offer your callers the same quality service they obtain when dealing directly with your staff.
Dr. R.C., pathologist,
“Terrific. Every contact I have had with (Centratel) staff has been absolutely professional – a ‘ten’ in my book. I have used medical answering services for 15 years and this is the best experience I have ever had.”
Veterinarian, Manistee, Mi.
“I’m very impressed with your operation. Our last answering service (which was our second bad service) was such a disaster I thought I’d never again feel comfortable with an answering service. But with Centratel we feel very confident our rotation will be handled properly. Thanks so much.”
S.P., owner, funeral home,
“I am very happy with Centratel. You are the best!”
S.H., owner, HVAC company,
“Since switching to your answering service seven months ago, we have not encountered a single problem or complaint from even one customer. All operators are extremely polite and professional. It’s a pleasure working with you. Keep up the good work!”
Latest Blog Post
Read the Centratel blog. You will find info and best practices on how we can handle your business.