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The Highest Quality Telephone Answering Service in the United States
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Centratel - The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

  • Business Specialties
    • Medical Answering ServiceNights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.
    • Home health and Hospice Answering ServiceFor decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.
    • Veterinary Answering ServiceCentratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.
    • Property Management Answering ServiceWith 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.
    • HVAC Answering ServiceHeatwave or snowstorm, our agents will provide your HVACR business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.
    • Trade Service Answering ServiceCentratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!
    • 24/7 Business Answering ServicesGive your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.
    • Utility Answering ServiceAs the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.
  • About Us
    • Ownership / Staff
    • Employment Opportunities
    • Answering Service Industry
    • Why Employ Centratel?
    • HIPAA Compliance
  • Why Centratel?
  • Testimonials
  • FAQ
  • Blog
    • Answering Service
    • Home Healthcare & Hospice
    • HVAC
    • Property Management
    • Medical
    • Trade Service
    • Utility
    • Veterinary
  • Contact Us
    • Price Quote Request
    • Customer Service Request
    • Referral Reward
  • 1-800-664-7159
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The Centratel Telephone Answering Service building located in Bend, Oregon

Centratel HQ building, Bend, Oregon

7/25/2023

U.S. owned and operated, we deliver the statistically highest-quality answering service in America.*

We don’t employ artificial intelligence and we don’t route call-handling offshore. Real human beings in America process all calls.

Centratel is rock-solid stable. With a 39-year same-owner history, we are 100% U.S. owned and operated, debt-free, profitable, intensely customer-service oriented, and staffed by long-term highly-paid career professionals.

But that’s not all. There’s social and economic trouble out there. And in this, know that we’re part of the handful of answering services in the United States that can instantly evacuate operational headquarters without causing a blackout in service to clients. We accomplished this by investing in two fully redundant alternative hosting sites, one on the West coast and another in the East. With this advanced, fault-tolerant telephony infrastructure, your answering service will not be interrupted by unexpected external intrusions such as regional power and/or internet outages, civil unrest or government-issued public emergency mandates.

Unique in the American answering service industry, you’ll have a no-risk/no-obligation 30-day free trial to evaluate quality and cost.

Your first step? Check our Business Specialties to see if we specialize in your particular industry or profession.

-Sam Carpenter, President

*The Highest Quality Telephone Answering Service in the United States

Our most recent Customer Reported Error Rate (July through September, 2023) was 1 customer-reported error for every 12,307 message transactions processed. That’s a statistic far superior to any other answering service in the United States.

The Highest Quality in the United States? Who Says?

30-DAY

FREE TRIAL

100% Fail-Safe Service

Extremely rare for an answering service, we have a fully redundant operation. Should our offices be evacuated for any reason, your service will not be interrupted.

No Long-term Contract

We don’t ask for long-term contracts. This is a philosophical issue. If your telephone answering service is a good value, you will choose to continue each month.

100% U.S. Based Operations

All of Centratel’s Telephone Service Representatives (TSRs) are located right here in the U.S.

Start your free trial today
Sam Carpenter - Founder and President of Centratel Telephone Answering Service

“For 39 years we’ve been delivering superb quality call-capture and message dispatch for select professions and businesses.”

— Sam Carpenter – Founder, President

Business Specialties


Centratel's Medical Answering Service - HIPAA Compliant

Medical Answering Service

Nights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.

Learn More about Medical Answering Service
Centratel's Hospice Answering Service - HIPAA Compliant

Home health and Hospice Answering Service

For decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.

Learn More about Home health Hospice Answering Service
Centratel's Veterinary Answering Service

Veterinary Answering Service

Centratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.

Learn More about Veterinary Answering Service
Centratel's 24/7 Business Answering Services

24/7 Business Answering Service

Give your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.

Learn More about 24/7 Business Answering Services
Centratel's HVAC Answering Service

HVAC Answering Service

Heatwave or snowstorm, our agents will provide your HVAC business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.

Learn More about HVAC Answering Service
Trade Services Answering Service

Trade Service Answering Service

Centratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!

Learn More about Trade Service Answering Service
Centratel's Property Management Answering Service

Property Management Answering Service

With 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.  

Learn More about Property Management Answering Service
Centratel's Utilities Answering Service

Utility Answering Service

As the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.

Learn More about Utility Answering Service

Testimonials


Dr. R.C., pathologist,
Portland, Or.


“Terrific. Every contact I have had with (Centratel) staff has been absolutely professional – a ‘ten’ in my book. I have used medical answering services for 15 years and this is the best experience I have ever had.”


Veterinarian, Manistee, Mi.


“I’m very impressed with your operation. Our last answering service (which was our second bad service) was such a disaster I thought I’d never again feel comfortable with an answering service. But with Centratel we feel very confident our rotation will be handled properly. Thanks so much.”


J.R., owner, property management company, Pepperpike, OH


“Fantastic! You have taken a huge weight off my shoulders. Thanks everyone!”


S.H., owner, HVAC company,
Gurnee, Il.


“Since switching to your answering service seven months ago, we have not encountered a single problem or complaint from even one customer. All operators are extremely polite and professional. It’s a pleasure working with you. Keep up the good work!”



MORE TESTIMONIALS

Latest Blog Post

Read the Centratel blog. You will find info and best practices on how we can handle your business.

Answering Service

Home Healthcare & Hospice

HVAC

Property Management

Medical

Trade Service

Veterinary


hospice call answering services

Improving Patient Satisfaction with Centratel’s 24/7 Hospice Call Answering Services

December 4, 2023
medical call answering services

Maintaining Patient Confidentiality and Data Security with Centratel’s Medical Call Answering Services

December 1, 2023
hvac call answering services

Overcoming Seasonality: How HVAC Call Answering Services Ensure Uninterrupted Business Operations

November 30, 2023

MORE FROM OUR BLOG

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Services

  • Medical Answering Service
  • Home health and Hospice Answering Service
  • Veterinary Answering Service
  • Property Management Answering Service
  • HVAC Answering Service
  • Trade Service Answering Service
  • 24/7 Business Answering Services
  • Utility Answering Service

About

  • Ownership / Staff
  • Employment Opportunities
  • About Us
  • Answering Service Industry
  • Why Centratel?
  • Why Employ Centratel?
  • Client Testimonials
  • Blog
  • Terms of Use
  • Privacy Statement

FAQ

  • The Difference Between an Answering Service and a Call Center

Contact

  • Contact Us
  • Price Quote Request
  • Customer Service Request
  • Referral Reward
  • Client Login

Address:
141 NW Greenwood Ave
Suite 200
Bend, Oregon 97703

Phone:
541-385-2616

888-482-4393

Centratel - HIPAA-compliant Telephone Answering Service

 

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