Sam founded Centratel in Bend, Oregon in 1984. With a background in engineering, construction management, publishing, and journalism, and residing in Bend, Oregon and Stearns, Kentucky, outside interests include mountaineering, hiking with his hounds, back-country skiing, cycling, writing, reading, and traveling.
His book, Work the System: The Simple Mechanics of Making More and Working Less was first published in 2008, with the 4th edition released in February 2021. (Contact us and we’ll send you a hardcopy of the book, gratis.)
His second book, The Systems Mindset: Managing the Machinery of Your Life was published in 2016.
In 2006, Sam founded the non-profit Kashmir Family Aid, specializing in assisting remote secondary schools in the foothills of the Karakoram mountain range in Azad Jammu Kashmir.
He is married to Diana Bybee Carpenter and resides in Eastern Kentucky.
Telephone Service Representatives (Partial Listing)
Alexis started working for Centratel at 20 years old and is a zealous single mother. She loves to travel and visit the lake with her son on her days off.
Angel has proudly served in the military and is a Central Oregon native. She loves her community, her children and all animals.
Born in Idaho, Brian has lived in Central Oregon since 1978. He is the guy in the office who keeps a smile on his face even during the most challenging of situations. He is happily married with three adult children. In his spare time, he enjoys hanging out at the many Oregon lakes with his family or taking in a movie. He is also a music lover.
A 20+ year Centratel veteran. Enjoys playing with her four cats and one dog as well as short hikes, bike riding and reading biographies.
Carol enjoys exploring the Central Oregon great outdoors both winter and summer, watching football, drag racing and playing with her dog.
Casey is a native Oregonian. She is very creative and enjoys art and the Bend summer weather. She spends her time off with her friends, family, and her pet bunny. She hopes to further her education in Art and Business.
Cindy returned to Central Oregon in 2015 after 13 years abroad. Oregon is her home though she has lived in eight US states and England. She enjoys photography, exploring outdoors, music filled road trips and spending time with friends and family.
Kelly was born in Amarillo, Texas but has lived most of her life in different parts of Oregon. Her favorite achievement in life thus far is being a mom to her daughter. Kelly enjoys spending time with family and traveling.
Kirk has resided in Central Oregon since the age of 11 years old. He enjoys year-round fly fishing and craft brewing. He tends a small personal orchard and berry patch on his days off which he plans to expand in the near future.
Kym truly enjoys riding her motorcycle and outdoor activities and loves spending time with her grandchildren and cat.
A native Oregonian, Laura enjoys outdoor activities as well as volunteering at a local animal shelter. She is a graduate of Eastern Oregon University and has a bachelor’s degree in Business.
A 20+ year Centratel veteran. Enjoys spending time with her grandchildren Cole & Amy, gardening and riding her bike.
Patti moved to Oregon with her four children from the bay area, she enjoys reading, riding her bike and loves living in Central Oregon.
Operations Support Specialist
Paulo has lived in Oregon since 2018. He served as a Corporal in the United States Marine Corps from 2009-2013. He enjoys going for runs, hikes, and also spending his free time with friends and family.
Stephanie relocated to Central Oregon from the San Francisco Bay Area. When she is not working she can be found enjoying time with her husband and four children. Her hobbies range from automotive repair to hand sewing costumes.
Her background includes such things as a dental assistant, surgical assistant, office coordinator and facilities manager. She has two very handsome sons and has raised exotic pheasants, wallabies, and other animals. She likes to sew and knit as well as camp, fish and cook.
Toni moved to Bend from The Willamette Valley in 1996. She has two daughters and two grandchildren; it is her joy to spend time with them. In her free time, she loves searching for home decor and vintage items at sales and thrift stores. Toni saves them from the landfill by making them beautiful again.
Andi operates Centratel in Sam’s absence… and when Sam is NOT absent! She has a Bachelors degree from Wittenberg University. She loves to find solutions to any challenge and hates to lose. She has two wonderful children and a tremendously supportive husband.
Resides in Mirandola, Italy and Bend, Oregon. He loves his perfect Italian coffee, Ducati motorcycles and playing bass guitar.
Director of Operations
As a 5+ year veteran, Kendra is a integral part of Centratel’s management team. She is attending school full-time. While juggling school and work she finds time for her family and friends as well as playing basketball and swimming.
Yvette has lived in Central Oregon for 25 years. She is the proud graduate of Concordia University with a degree in Human Resources Management. She enjoys spending time with her daughters and grandchildren, traveling, and home interior design.
Loves spending time with his family and friends and enjoys taking road trips around scenic Oregon.
Office Manager / Billing Manager
Spends time with her husband and two children enjoying car races, camping and just hanging out watching movies.
Joanna “Jo” Highet
Business Development Manager
Joanna joined Centratel from the beautiful Smoky Mountains of East Tennessee. With her husband and two children she spends her free time hiking, running, coaching and cheering on youth sports. She spends her downtime reading and listening to podcasts.
Kyle enjoys camping, hiking with his dog, playing guitar, and spending time with his family.
Client Success Manager
Amanda loves to travel and enjoys being outdoors. She has two beautiful kids and an extremely supportive husband.
Quality Assurance Specialist
Has 3 married sons. Enjoys fishing, camping and day trip explorations with her retired ‘house hubby’ and family members.
Briela loves spending time with her husband, daughter and pets. She enjoys exploring the great outdoors, hiking, photography and baking.
Lives in Pocatello, Idaho. Gifted downhill skier and mountain biker. A 27 year Centratel veteran.
Enjoys Central Oregon summers and spending time with her children. She has a zest for life, learning and loves a good challenge.
Lives in Transylvania, Romania, is passionate about developing web applications, and in his free time likes to travel with his wife.
Graphic & Web Designer
Lives in Concordia, Italy. He loves music, movies and singing in his band. He enjoys snowboarding, swimming and spending time with friends.
Travis comes from a long history of tech work and security specialization. He loves video games, cooking, and learning as much as he can.