Sam Carpenter
Owner/President
Sam founded Centratel in Bend, Oregon in 1984. With a background in engineering, construction management, publishing, and journalism, and residing in Bend, Oregon and Stearns, Kentucky, outside interests include mountaineering, hiking with his hounds, back-country skiing, cycling, writing, reading, and traveling.
His book, Work the System: The Simple Mechanics of Making More and Working Less was first published in 2008, with the 4th edition released in February 2021. (Contact us and we’ll send you a hardcopy of the book, gratis.)
His second book, The Systems Mindset: Managing the Machinery of Your Life was published in 2016.
In 2006, Sam founded the non-profit Kashmir Family Aid, specializing in assisting remote secondary schools in the foothills of the Karakoram mountain range in Azad Jammu Kashmir.
He is married to Diana Bybee Carpenter and resides in Eastern Kentucky.
Telephone Service Representatives (Partial Listing)
Alexis
TSR
Alexis started working for Centratel at 20 years old and is a zealous single mother. She loves to travel and visit the lake with her son on her days off.
Amanda
TSR
Amanda started with Centratel in 2018. She took some time off to focus on her family. Amanda is the mom of two very energetic kids. She loves to get outdoors and be active with her kids and extended family.
Angel
TSR
Angel has proudly served in the military and is a Central Oregon native. She loves her community, her children and all animals.
Brian
Supervisor
Born in Idaho, Brian has lived in Central Oregon since 1978. He is the guy in the office who keeps a smile on his face even during the most challenging of situations. He is happily married with three adult children. In his spare time, he enjoys hanging out at the many Oregon lakes with his family or taking in a movie. He is also a music lover.
Carla
Senior TSR
A 20+ year Centratel veteran. Enjoys playing with her four cats and one dog as well as short hikes, bike riding and reading biographies.
Carol
Senior TSR
Carol enjoys exploring the Central Oregon great outdoors both winter and summer, watching football, drag racing and playing with her dog.
Casey
TSR
Casey is a native Oregonian. She is very creative and enjoys art and the Bend summer weather. She spends her time off with her friends, family, and her pet bunny. She hopes to further her education in Art and Business.
Denae
TSR
Denae joined Centratel in October of 2020. Prior to that, she was a Personal Banker for several years. She lives in Nashville, TN where she was born and raised. She shares two daughters and a dog with her soon-to-be husband. When she’s not keeping busy with her family you can find her reading a book or writing a novel.
Dynasty
TSR
Dynasty is a TSR with Centratel. She is the mother of two growing boys. She enjoys spending time with her children in her free time. Dynasty is also pursuing her college degree in medical office administration, and is a full-time student as well.
Jennifer
TSR
Jennifer is from Tennessee. She started with Centratel in October of 2020 and she considers it to be one of the best decisions she’s ever made. She has an amazing daughter who she loves to spend all her time with. Jennifer also loves being outdoors and spending time with family.
Kelly
Floor Lead
Kelly was born in Amarillo, Texas but has lived most of her life in different parts of Oregon. Her favorite achievement in life thus far is being a mom to her daughter. Kelly enjoys spending time with family and traveling.
Kirk
Floor Lead
Kirk has resided in Central Oregon since the age of 11 years old. He enjoys year-round fly fishing and craft brewing. He tends a small personal orchard and berry patch on his days off which he plans to expand in the near future.
Kym
TSR
Kym truly enjoys riding her motorcycle and outdoor activities and loves spending time with her grandchildren and cat.
Laura
Supervisor
A native Oregonian, Laura enjoys outdoor activities as well as volunteering at a local animal shelter. She is a graduate of Eastern Oregon University and has a bachelor’s degree in Business.
Linda M.
Senior TSR
A 20+ year Centratel veteran. Enjoys spending time with her grandchildren Cole & Amy, gardening and riding her bike.
Stephanie
Supervisor
Stephanie relocated to Central Oregon from the San Francisco Bay Area. When she is not working she can be found enjoying time with her husband and four children. Her hobbies range from automotive repair to hand sewing costumes.
Susan
Senior TSR
Her background includes such things as a dental assistant, surgical assistant, office coordinator and facilities manager. She has two very handsome sons and has raised exotic pheasants, wallabies, and other animals. She likes to sew and knit as well as camp, fish and cook.
Toni
Senior TSR
Toni moved to Bend from The Willamette Valley in 1996. She has two daughters and two grandchildren; it is her joy to spend time with them. In her free time, she loves searching for home decor and vintage items at sales and thrift stores. Toni saves them from the landfill by making them beautiful again.
Administrative Staff
Andi Freeman
CEO
Andi operates Centratel in Sam’s absence… and when Sam is NOT absent! She has a Bachelors degree from Wittenberg University. She loves to find solutions to any challenge and hates to lose. She has two wonderful children and a tremendously supportive husband.
Marcello Scacchetti
CIO
Resides in Mirandola, Italy and Bend, Oregon. He loves his perfect Italian coffee, Ducati motorcycles and playing bass guitar.
Kendra Akehurst
Director of Operations
As a 10+ year veteran, Kendra is a integral part of Centratel’s management team. She is attending school full-time. While juggling school and work she finds time for her family and friends as well as playing basketball and swimming.
Yvette Wahl
HR Specialist
Yvette has lived in Central Oregon for 25 years. She is the proud graduate of Concordia University with a degree in Human Resources Management. She enjoys spending time with her daughters and grandchildren, traveling, and home interior design.
Jason Hoan
IT Technician
Loves spending time with his family and friends and enjoys taking road trips around scenic Oregon.
Teresa Abbas
Office Manager / Billing Manager
Spends time with her husband and two children enjoying car races, camping and just hanging out watching movies.
Joanna “Jo” Highet
Business Development Manager
Joanna joined Centratel from the beautiful Smoky Mountains of East Tennessee. With her husband and two children she spends her free time hiking, running, coaching and cheering on youth sports. She spends her downtime reading and listening to podcasts.
Kyle Milton
IT Technician
Kyle enjoys camping, hiking with his dog, playing guitar, and spending time with his family.
Amanda Davis
Client Success Manager
Amanda loves to travel and enjoys being outdoors. She has two beautiful kids and an extremely supportive husband.
Pattie Casner
Quality Assurance Specialist
Has 3 married sons. Enjoys fishing, camping and day trip explorations with her retired ‘house hubby’ and family members.
Briela Christensen
Customer Service
Briela loves spending time with her husband, daughter and pets. She enjoys exploring the great outdoors, hiking, photography and baking.
Sandra Packard
Special Consultant
Lives in Pocatello, Idaho. Gifted downhill skier and mountain biker. A 27 year Centratel veteran.
Rhonda
Operations Manager
Enjoys Central Oregon summers and spending time with her children. She has a zest for life, learning and loves a good challenge.
Emanuel Gug
Software Developer
Lives in Transylvania, Romania, is passionate about developing web applications, and in his free time likes to travel with his wife.
Fabio Bertoli
Graphic & Web Designer
Lives in Concordia, Italy. He loves music, movies and singing in his band. He enjoys snowboarding, swimming and spending time with friends.
Travis
Programmer
Travis comes from a long history of tech work and security specialization. He loves video games, cooking, and learning as much as he can.
