Is your profession/business one of our specialties?

Assurance that every call is answered by courteous and professional Telephone Service Representatives.

Learn More about Home Health Answering Service

Providing the compassion, accuracy, and efficiency that your clients deserve.

Learn More about Hospice Answering Service

Providing HIPAA compliant after-hours telephone coverage for medical related emergencies.

Learn More about Medical Answering Service

Professional live call capture, call screening, and message delivery for your after-hours urgencies and/or everyday call messaging.

Learn More about HVAC, Plumbing and Electrical Answering Service

Providing 24 hour emergency hotline coverage for your tenants.

Learn More about Property Management Answering Service

We specialize in handling calls for large animal, small animal, exotic pet and equine specific practices.

Learn More about Veterinary Answering Service

We will handle your after-hours calls efficiently, immediately and with great care.

Learn More about Funeral Home Answering Service

Offer your callers the same quality service they obtain when dealing directly with your staff.

Learn More about 24/7 Business Answering Services

Our Telephone Service Representatives can expertly classify and coordinate each service call.

Learn More about Public and Private Utilities Answering Service

We provide the most reliable phone answering service for restoration companies nationwide.

Learn More about Disaster Restoration Answering Service

Ten Questions to Ask a Prospective Answering Service


Does the telephone answering service have well-documented systems and procedures? Ask, “Do you have a written operational procedures manual?” Very few answering services have any kind of procedural documentation! Too often it’s a hit or miss scenario that relies on the memories of a few key employees (and not a good situation when these employees leave the company….)


Is customer billing performed monthly or per a 28 day cycle? For answering service management, a 28 day billing cycle is a thinly disguised technique used to collect 13 billings per year from the customer, rather than 12. With a 28 day billing cycle in use, the prospective client must ask, what other undercover billing methodologies/shortcuts are employed?


Who owns the business? Are the owners involved in the overall management and direction of the business? If the owner is involved in operations, you may be dealing with a small company with limited resources. Are owners readily available to customers? Beware of absentee-owner operations.


Does the service comply with HIPAA Rules and Regulations? Centratel offers Health Care providers message taking and delivery options such as “Secure Messaging”that meet HITECH Act requirements and prevent unauthorized access to PHI fully complying with HIPAA standards.


Are operators or Telephone Service Representatives (TSRs) full-time, career-oriented? Are they covered with living wages and full benefits, including a health insurance plan? If not, there will be staff turnover (the worst enemy of high quality.)


What is the quality of the TSR staff’s working environment? Is it readily available to you for inspection, or is it kept “under wraps”? Is it spacious and comfortable; not closed, cramped and lifeless with a “boiler-room” atmosphere? At Centratel, the telephone answering service operations department is the center of the office with administrative offices located around the periphery.


Is there a “no-tolerance” drug policy? Is drug testing mandatory for employment? Is there random testing on all TSRs? Is there an employment-termination-on-first-violation policy? This is critical.


Are all conversations between callers and TSRs recorded and kept on file? For liability reasons, this is a near-necessity for the telephone answering service client.


The typical advanced telephone answering service has dozens of networked telecom computer systems, all functioning simultaneously. Is there a qualified engineer available 24/7? If not, if systems fail could there be extended outages in which your calls would not be answered? Centratel employs a full-time IT professional with these credentials: Microsoft Certified Systems Engineer, A+, Security+ and Net+. Our systems engineer relentlessly maintains and upgrades software and hardware systems. There are very, very few outages.


What is the overall impression you have of the telephone answering service? Do you sense that all aspects of the operation are readily discussed and that the people who handle the calls are considered by management, and treated by management, as the #1 asset of the operation?