Updated January 30, 2025
Unlike most telephone answering services which attempt to handle all types of accounts, Centratel limits service to only a few categories of businesses and professions. If your operation lies in one of our specialty categories, you can be sure we will thoroughly understand your professional requirements.
The people who handle your incoming calls determine the quality of your answering service. Centratel’s long-term staff is career-oriented with wages/benefits that are higher than 98% of answering services nationwide.
Operational systems and staff performance are intensely monitored with a focus on documentation and evaluation.
Unlike the vast majority of answering service competitors, Centratel has an independent staff of Customer Service Representatives who will periodically contact you to update your account. And they are always readily available to you if you have questions.
Centratel is stable, with a 40 year history of innovation and consistent growth. The company’s owner and founder, Sam Carpenter, is an answering service industry leader, author, consultant and spokesperson.
Top Ten Reasons to Employ Centratel
1
Highest Quality Telephone Answering Service in America: Our most recent Customer Reported Error Rate (January through December, 2024) was 1 customer-reported error for every 6,161 message transactions processed.
2
Exceptionally Professional and Reliable Staff: Our Telephone Service Representatives (TSRs) and Client Services personnel are highly paid, earning nearly double industry standards. With up to 40% of total compensation keyed directly to their own personal performance, our long-term staff is intensely motivated to provide your company with the most professional image possible.
3
Precise Quality Control Via Independent Quality Department: Once weekly, each TSR meets with our independent quality team to review and critique randomly selected messages processed the previous week. As noted above, with a high enough score, TSR’s receive a significant monthly bonus. This arrangement ensures service that is near-flawless.
4
State of the Art Equipment: Our telecom and internal communications equipment is cutting-edge and fully redundant, offering unmatched reliability.
5
Monthly Billing Cycle: At Centratel, bills are compiled from the first day of the month to the last day of the month, which means we bill you 12 times per year. The 28 day billing cycle is a not-uncommon ploy that enables telephone answering services to quietly secure a 13th billing each year.
6
No Long-term Contract: We bill on a month-to-month basis to give you the freedom to evaluate your arrangement with us each month and to give you the flexibility to modify or eliminate the arrangement should your circumstances change. Here is our Terms of Service agreement.
7
Call Unit Billing: We charge by the work we do, not by the time we spend. If you’re on a timed billing system with your current service, there’s no incentive for the TSR to be efficient. The longer the TSR and caller talk, the higher your cost! But it’s not just that! In an answering service, new TSRs and new customer service reps train on-the-job and that means errors. High cost and low quality go together…
8
Free Electronic Message Delivery: Messages are delivered free via email, SMS, or fax, putting your messages instantly at your finger tips for no extra charge. You can also pick up your messages from the web. And, we can simultaneously send message to multiple devices. These free message-delivery protocols offer enormous savings advantages over other answering services that tout lower unit or per-minute charges while billing extra for message delivery.
9
Independent Customer Service Department: Completely separate from our answering service operations department, our client services team performs frequent reviews of your account. This ensures your operation’s information is up to date and that you are consistently receiving the highest quality service.
10
30 Day Free Trial:This is the “shake-down cruise,” in which your office and ours work together to make adjustments so your calls are handled perfectly. At the end of the trial period you will make a determination of whether Centratel is the right choice!
