Terms of Service

Centratel Terms of Service

To our new customer: Of course, it is important that your company and Centratel clearly understand fundamental aspects of the relationship, such as billing/payment protocols, terms of service, liabilities, and responsibilities of each party.

Note that we don’t ask for a long-term commitment, and there is nothing onerous about any of these policies. This agreement shall not become effective until you begin service. Please acknowledge you understand these terms by initialing and submitting this form. Thanks!

We look forward to working with you and your staff.
Sam Carpenter, Owner/President
9/5/24

Terms of Service
The undersigned understands the following:
(a) Centratel will provide, and the customer listed below will pay for, month-to-month answering services
(b) Either party may terminate service by providing the other party with 7 days’ notice.
(c) “Base” fees are billed one month in advance. “Usage fees,” if any, are billed in arrears.
(d) Accounts are billed monthly, with statements delivered just after the 1st of each month
(e) After the first 30 days of free service, the initial payment is due and payable within 15 days of the invoice date. Subsequent payments are due within 25 days of the invoice date. Please provide a cancellation notice if you choose to cancel after your 30 days of free service. Otherwise, an invoice will be sent at the end of the trial period
(f) The Centratel rate schedule is based on the average time necessary for a telephone service representative to process calls. However, all accounts are unique, and in some cases, when the account requirements are more than average, we must adjust rates. We will evaluate your account after six full months of service, and if an adjustment is necessary, we will notify you at least 30 days before the adjustment
(g) Centratel reserves the right to interrupt service should the customer’s account become delinquent. Delinquent accounts are subject to collection and/or attorney fees accrued for necessary collection processing. Services suspended or terminated for nonpayment are subject to a reconnection charge of $30. Past due accounts are subject to a 3% per month service charge on the delinquent balance, or $20, whichever is greater. The client account will be charged a $30 fee for returned checks or declined credit cards.
(h) Calls are digitally recorded in MP3 format and are available upon request. Requests are limited to three per month. Voice clips over the first three are charged $10 each
(i) Accounts are subject to a utility line fee of 4% of total monthly charges
(j) Periodically, cost of living adjustments may be applied. Centratel uses the U.S. Government Bureau of Labor Statistics Table A, “All Items” calculation to determine any increase. See www.centratel.com/costofliving for current information
(k) Centratel may issue the customer a Centratel telephone number at no charge for forwarding purposes. It is understood that this is a Centratel number and may be changed by Centratel at any time. The customer understands the number is not to be used for advertising or published without the prior written consent of Centratel.
(l) Oregon law shall apply to interpreting these terms of service. Disputes shall be resolved by final binding arbitration in Oregon conducted by the Arbitration Service of Portland, Oregon, according to the rules of the Arbitration Service of Portland. In any case. Centratel shall not be liable for lost profits or consequential damages. Compensation or damages for all claims based upon services rendered by Centratel are limited to the refund of amounts paid for specific services rendered for the contested issue.
(m) Terms of Service may be amended by Centratel by written notice delivered to Customer. Changes to the Terms of Service shall take effect 30 days after delivery of such amended Terms of Service to Customer.