“How much does your answering service cost?”
This is a question we get frequently, but it’s not one we can easily answer. That’s because in order to provide different businesses with the specific call taking and messaging services that they require, the concept of a “one size fits all” rate plan simply doesn’t work.
Below I explain some of the reasons that we don’t charge a flat rate for our answering services and why comparing answering services just on price is like comparing apples to oranges.
We Don’t Know How Many Calls We Will Answer for You
Because our standard rate plans are based on the number of calls that we receive on an account, it is very difficult to be certain which plan will fit a new client the best. This is the main reason that we offer every new client a free trial period which allows us to monitor and gauge the actual activity and call volume of a new account. While call traffic is one factor we use in determining cost, there is another that is more influential.
We Don’t Know What Additional Services a New Client will Require
Of course we’ll be answering the phone for you, but there may be additional services that we will perform for your business. Often times a new client will start their service with a standard account set up but as they use the service they realize that they need more from us than a standard account. This could include making additional phone calls to solve problems for your customers and clients. It could also mean collecting additional information from callers or searching for information on an account to provide them such as business hours or address.
Once a client begins using their account we are able to gain a better idea of what services we will be providing, which will allow us to provide you with a rate plan specific to your individual business needs.
Get Value, Not Just a Service
What so many business owners overlook is that a quality answering service such as Centratel is more than just a call center full of operators taking calls. We provide value to your business through call capture, escalated message delivery protocols, and excellent customer service. Our well trained Telephone Service Representatives are here 24/7 ready to make your callers feel appreciated and well-cared-for. Simply put, we are an extension of your office when you are unable to answer your phones.
Still Wondering How Much it Will Cost You?
Give us a call. We’ll set you up with a 100% free, month-long trial. This free trial will do two things for you. First, it will allow you to experience our high level of service first hand and judge our quality and value for yourself. Secondly, it will let you know exactly how much it will cost for this ongoing service.
There’s absolutely no risk or financial obligation to you, so call today and start your free trial to find out just how much value you can get from outsourcing to an answering service.
