At Centratel, we understand the importance of businesses with calls that demand 24/7 live answering services. Our top priority is providing seamless communication for your business. Whether your customers call is urgent or they are just seeking more information, we are here to provide efficient and expert communication at any hour.
As a trusted partner we’re not just an external solution; consider us an indispensable extension of your office. In an ultra-competitive market, trust us to manage all your calls day and night, to meet the ever growing demands of your clients.
Numbers don’t lie.
40 years of experience.
99.99% Accuracy in message processing.
1300
Clients
10K
Daily calls
2M+
Dispatched calls
Our 24/7 Live Answering Service covers all 50 States
Whether it’s business hour customer inquiries, after-hours emergency calls, or early-morning follow-ups, our service ensures that all your calls are handled effectively and promptly.
Click here to get in touch with us.
Specialized Receptionist Training
We’re not just any answering service; we are a dedicated partner trained for the demands of a 24/7 business environment. With 40 years of experience, we understand the nuances and challenges of businesses that never sleep. We’re primed to assist, no matter the hour.
Business Continuity
In a world that’s always on, your business can’t afford a moment of silence. We provide a robust live answering service meticulously designed to ensure you’re always connected with your clientele. No matter what time it is, our trained professionals stand ready to deliver impeccable service on your behalf.
Cost Savings
Hiring dedicated in-house staff to manage calls can be expensive. Collaborating with an answering service is an efficient solution, helping you minimize overhead costs associated with salaries, benefits, training, and infrastructure. We’re here to ensure uninterrupted service without straining your resources.
Seasonal Scale-Up
For businesses that operate 24/7, demand can fluctuate at any time—whether due to global events, market changes, or seasonal variations. We’re adaptive and prepared to scale our support in line with your needs, ensuring you’re always covered regardless of the demand volume.
How We Handle Your Calls
Incoming Call
Our operator answers the incoming phone call with, “Answering for [Your company’s name]. How may I help you?” or with “Thank you for calling [Your company’s name], this is [operator’s name]”
Screen for Urgency
Based on a pre-determined list of emergency criteria provided by your office, the operator determines whether the call is urgent or not.
Message Information
Our operator takes all the pertinent information from your caller; name, phone number, and the reason for the call. The operator informs your caller they should expect a return phone call in the specified amount of time.
Notify
Our answering service operator immediately dispatches the urgent message via a secure text message or places a direct call to the you or the on-call employee.
Partner with us to elevate your customer satisfaction and focus on your core business functions.
24/7 Live Answering Service
Offer uninterrupted client support with our professional 24/7 live answering service, including emergency response, after-hours answering, and overflow support. Our operators are available around the clock to provide you with the assurance that your customers will always have a reliable line of communication.
Call Recording
Every one of your office’s calls is recorded, offering easy query resolution through call-TSR dialogue reviews. Receive full conversations as WAV files for quick access and analysis. This can be a valuable tool for small business.
Call Capture
When you are unavailable to take calls, we step in, ensuring no calls go unanswered. Whether it is appointments, inquiries, or urgent messages, our call capturing service guarantees that your business stays in the loop and never misses a beat. Elevate your customer experience today with our tailored call-capturing approach.
Free Automated Message Delivery
All of our messages can be delivered via email, text message, alpha-pager, or fax at no extra cost. This ensures you receive important updates promptly, streamlining communication and offering a seamless, convenient experience for your 24/7 business.
Online Message Portal
Centratel’s online message access feature allows you to retrieve and manage messages from anywhere, at any time, eliminating the need for phone calls or staff inquiries. Say goodbye to missed messages and hello to a more efficient, responsive, and productive way of managing your 24/7 business.
US – Owned and Operated
For 40 years, Centratel has been proudly owned and operated exclusively within the United States. We stand by this commitment by refraining from outsourcing calls internationally. We steer clear of utilizing AI technology for call handling, thereby guaranteeing authentic human engagement.
Monthly Billing Cycle
Centratel’s billing process encompasses the entire month, resulting in 12 statements per year. In contrast, many competitors employ a 28-day billing cycle, yielding an additional 13th statement each year. Centratel’s monthly billing cycle provides transparency and consistency for your 24/7 business.
No Long-Term Contracts
We are committed to delivering top-notch 24/7 business solutions tailored to your needs by eliminating long-term contracts. We are confident in the service we offer and provide you with the flexibility and freedom to evaluate our services on an ongoing basis.
“Centratel always does great work! Very consistent and reliable. I really appreciate that!“
Lydia Morris, Kruse Corporation, www.krusecorp.com
“We have worked with Centratel for years and Have always had a great experience.”
Allison Rambel, Licensed Property Manager – Deschutes Property Management
“We are very happy with Centratel, as are our clients”
Nicholas Pepe, Practice Manager – Crest View Animal Clinic, LLC
30-Day Free Trial
We are so confident in the service we provide that we offer our free trial. Experience the difference!
Getting a Price Quote
For a price quote, fill out the form below (or, alternatively, call us at 800-664-7159. You can also email us at sales@centratel.com).
If you contact us on a weekday between the hours of 8 am and 8:00 pm EST (5 am and 5 pm PST), a member of our team will respond immediately or do their very best to get back to you the same day.
Statistically, Centratel is the highest quality telephone answering service in the United States, offering an industry-unique 30 days of free service just to prove it.
(And note: for a quick orientation on how we operate, take a moment to review the key points listed below.)
For a price quote, fill out the form below (or, alternatively, call us at 800-664-7159. You can also email us at sales@centratel.com).
If you contact us on a weekday between the hours of 8 am and 8:00 pm EST (5 am and 5 pm PST), a member of our team will respond immediately or do their very best to get back to you the same day.
Statistically, Centratel is the highest quality telephone answering service in the United States, offering an industry-unique 30 days of free service just to prove it.
(And note: for a quick orientation on how we operate, take a moment to review the key points listed on the right.)
Working with Us
1.MORE REGARDING THE 30-DAY FREE TRIAL OF SERVICE
Your first month of service is at no charge. Whether you ultimately decide to engage Centratel or not, you will not pay for this first month of service.
During the free trial, you may choose to keep your current answering service account active, simply forwarding your phone lines to us for the duration of the trial. In the unlikely event that Centratel service is not satisfactory, returning to your original answering service would be just a matter of forwarding your phone lines back to that service.
After the trial, if you choose to switch to Centratel, we will credit your account the monthly base-rate charge billed by your former answering service during the trial.
2.STATISTICALLY, “THE BEST IN THE U.S.”?
Answering service quality is 100% dependent on human action and, in the course of a day, a multitude of human decisions are made by the people who handle calls: Telephone Service Representatives (TSRs).
Like any other answering service, because we’re dealing with real, live human beings, occasionally errors can occur.
But note that Centratel’s error rate is light-years ahead of industry standards. Our most recent Customer Reported Error Rate (January through December, 2023) was 1 customer-reported error for every 8,910 message transactions processed.
Here’s a testimonial from a new medical client that had just finished their 30-day trial:
“Hi Kendra,
Of course, I love the cost as it is pretty close to the amount I was allowed by the president of the company. I did tell him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love how the reports are being generated by first name. Everyone here is just so happy and I don’t know how you do it, but that daily report is in at exactly 9 am; not 9:01 and not 8:59. I keep each one in my Simple Nursing/Centratel folder, and it’s a great review for me to make sure all the calls are going to the correct person, and they always are. That part is certainly difficult because some incoming calls can be vague and could easily be sent to the wrong person.
“I love you, Centratel, and the price. I’m ready to sign whatever documents you require.
“Thanks for the great service, the free month, your reliable calls and your willingness to find easier ways to make me happy.
“To a great partnership,
-“KB, Phoenix“
3.GETTING STARTED: SIMPLE AND FAST
Getting your new Centratel answering service up-and-running is often accomplished within a 48-hour period.
From the start, know that your Centratel customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.
4.NEW TO USING AN ANSWERING SERVICE?
A majority of our current answering service accounts switched to us from another service because of quality problems they were experiencing.
However, if you have not used a service before, you are probably unfamiliar with the options and benefits. For you, it’s uncharted territory.
Our unique-within-the-industry 30-day free trial provides you—and us—plenty of time to precisely refine your message-taking and delivery protocols — to get things exactly the way you want them to be without any financial risk, undue pressure or obligation.
5.PRICING
Starting at $89 per month, our rates are in the mid-range of answering service industry pricing.
We’ll bill your account based on the number of calls we handle per month, not on total minutes/seconds expended like many other billing-by-time answering services (services that, knowingly or unknowingly, allow caller and client conversations to drag out, thus increasing cost).
6.COMPARING ANSWERING SERVICE PRICING
It’s apples and oranges: comparing pricing from one answering service to another is difficult. There isn’t an industry standard for billing, and each service has its own formula. Also, some services charge by “time,” others by “work units,” while others might combine the two. At Centratel, we charge for the work we do, not by the time we spend.
This is important: at no risk to you, the 30 day free trial will not only give you an idea of the quality of our service, but will provide you an accurate estimate of ongoing monthly costs.
7.ESTIMATING YOUR COST WITHOUT DATA FROM THE FREE TRIAL
In order to provide you with an initial cost estimate for service , it’s helpful for you to provide us the average number of calls you expect Centratel to process in a month.
Please consider that even with this information, the quote will still be “ball park.”
We won’t have a truly accurate estimate of your new account’s monthly costs until we have actually handled your call traffic for at least one month. (And remember, this first trial month is free, with no obligation).
8.BEWARE: MONTHLY OR 28-DAY BILLING?
Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other telephone answering services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.”
28-day billing cycles have become popular with many answering services because some customers, without careful consideration, assume 28 days is equal to a month. Customers billed on a 28 day cycle actually receive 13 billings per year and therefore overall costs for service are higher.
9.NO CONTRACT, SIMPLE TERMS OF SERVICE, FIRST 30 DAYS ARE FREE
We do not ask for a contract for service because we want you to have the opportunity to evaluate us real-time, without contractual restraint.
Our terms of service are simple and straight-forward: You will be billed on a month to month basis. Your first month is free, without obligation.
10.FREE GIFT FOR CONTACTING US
If you discuss answering service with us, we will send you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less., now in it’s 4th edition. (See workthesystem.com)
Sam is the founder and President of Centratel
There’s more information regarding the book at workthesystem.com.