MESSAGE DELIVERY THAT IS Fast, Error-free, AND Inexpensive
“The simplest solution is inevitably the best solution”
-William of Occam
| 1. | Your customer calls your office but is routed to Centratel. Our agent answers the call and takes a name, number, and brief message. The conversation takes less than a minute. Your caller is not put on hold |
| 2. | Our agent immediately texts the message to your on-call person |
| 3. | Your on-call person retains control, is not interrupted, and decides when to call the caller back. |
| 4. | The transaction is fast and simple for your caller. They are on and off the call quickly. |
| 5. | It’s inexpensive. Centratel’s by-the-task billing protocol reflects the short-term duration of the call. (Our competitors’ time-billing encourages long agent-to-caller dialog and is thus expensive and error-prone! See our home page: www.centratel.com) |
How it works in more detail: Your customer’s call is answered by our answering service agent. The agent takes the caller’s name, number, and a brief message and then cheerfully reassures the caller, “Our on-call (tech, nurse, doctor, etc) is on another call right now, but I will ask him (or her…) to get back to you as soon as he/she is finished.” The interaction is professional yet brief and ends with the agent instructing the caller “if you haven’t heard back from our on-call person within 20 minutes,* call me back!” Then, our agent immediately texts the message to your on-call person while the caller is off the line, waiting for the return call. Important: In talking with our agent, the caller is never put on hold and is on and off the call quickly. Every detail of the transaction is emailed to your office for your review.
Other answering services attempt to “patch” the caller through to your on-call individual: it’s time-consuming, your caller will be put on hold for an indeterminate length, your on-call person will be interrupted, and there is a high probability of technical failure (disconnected calls, poor audio quality, etc.). And this protocol is expensive for you, the answering client.
* or 10, 15, 20, or 30 minutes, etc. Your choice.
