AFTER-HOURS* MESSAGE DELIVERY THAT IS Fast, Error-free, AND Inexpensive
“The simplest solution is inevitably the best solution”
-William of Occam
| 1. | A live receptionist answers every call A friendly, professional receptionist answers every call promptly and courteously — never placing your caller on hold. Every call is fully “captured,” ensuring no opportunity is missed. |
| 2. | Our receptionist delivers the message Caller information is immediately texted to your on-call technician, and the caller is advised to expect a prompt return call. |
| 3. | Your technician follows up Within minutes, your technician returns the call. The process is simple, professional, reliable, and virtually error-free. |
| 4. | Your office receives a record of every call Detailed call reports can be emailed, faxed, or downloaded individually or in convenient daily, weekly, or monthly summaries. |
| 5. | Cost? It’s inexpensive. Centratel’s by-the-message billing protocol encourages short-duration, highly efficient call transactions. (Traditional time-billing services prefer complex, long-duration caller-to-answering service agent-to-client connections. This protocol is tedious for the caller, expensive for the answering service client (you), unsettling for on-call staff, and error-prone. See home page message on this website for more details about this fundamental answering service industry conundrum) |
How it works in more detail: Your customer’s call is answered by our receptionist, who gathers the caller’s name, phone number, and a brief message. The receptionist then reassures the caller: “Our on-call (tech, nurse, doctor, etc.) is assisting another customer right now, but will return your call as soon as possible. Please keep your phone available and expect a prompt callback.”
The interaction is professional, efficient, and typically completed in under 60 seconds. Before ending the call, the receptionist advises: “If you haven’t heard back within 15 minutes,** please call us again.”
At that point, the message has already been sent to your designated on-call personnel.
Why not a direct live call transfer?
Other answering services use a transfer-based process that attempts to connect callers directly to on-call personnel. While that approach may fit certain workflows, it can increase wait times, interrupt technicians during active work, and introduce avoidable connection issues. Our process prioritizes rapid message delivery so your team can respond directly and efficiently.
The CLEAN-SCREEN® advantage: You get rapid, accurate message delivery so your on-call team can respond on their own terms—directly, efficiently, and without interruption. It’s faster for your callers, easier on your staff, and significantly less expensive for you. It’s the protocol most Centratel clients choose.
* With minor modifications, CLEAN-SCREEN® is also perfect for daytime overflow call traffic.
** or 10, 30 or 60 minutes, etc. Your choice.…
