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The Highest Quality Telephone Answering Service in the United States
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Centratel - The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

  • Business Specialties
    • MedicalNights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.
    • Home Health and HospiceFor decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.
    • VeterinaryCentratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.
    • Property ManagementWith 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.
    • HVACHeatwave or snowstorm, our agents will provide your HVACR business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.
    • Disaster RestorationFor four decades Centatel has been processing urgent calls for the disaster restoration industry. We understand the critical importance of precisely accurate messages delivered instantly.
    • Trade ServiceCentratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!
    • 24/7 BusinessGive your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.
    • Plumbing24/7 Centratel agents will process your calls with zero-defect, all the while enhancing your company image to customers and potential customers.
    • UtilityAs the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.
  • About Us
    • Ownership / Staff
    • Employment Opportunities
    • The Answering Service Industry
    • Why Employ Centratel?
    • HIPAA Compliance
  • Testimonials
  • FAQ
  • Contact Us
    • Getting Started!
    • Customer Service Request
    • Referral Reward
  • 1-800-664-7159
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Medical/Physician Testimonials

  • Show All
  • Medical/Physician
  • Veterinary
  • HVAC
  • Property Management
  • Public and Private Utilities

VP of Clinical Operations at Doctors Medical Group


“Thank you to you as well as any employee of Centratel currently working in order to allow essential businesses like ours to be able to reach people in their time of need. We appreciate it.”


Dr. R.C., pathologist, Portland, Or.


“Terrific. Every contact I have had with (Centratel) staff has been absolutely professional – a ‘ten’ in my book. I have used medical answering services for 15 years and this is the best experience I have ever had.”


B.C., office manager, medical clinic, New Albany, In


“…our doctors say they are 99% thrilled, and we have never heard this before.”


J.B., manager, medical clinic, Bend, Oregon


“You guys are awesome, we just love you!”


T.L., manager, women’s clinic, Redmond, OR


“Centratel’s staff is very professional, always helpful and solution-driven.”


S.S., manager, medical clinic, Bend, Oregon


“Just wanted to let you know how pleased the doctor and all of us are with you guys. Everyone is so nice to talk to, as well as professional.”


A.S., physician, medical clinic, Nashville, TN


“Your service is much better than our old service.”


A.B., podiatrist, Bend, Oregon


“I greatly appreciate all the staff. Whenever I’ve needed any policy or procedure clarified, your people have always been thorough and knowledgeable. Any operator I have ever spoken with has also been very professional and helpful. I have been working with Centratel for several years now, and have been happy to refer other physicians to your answering service. Thank you for all you do!”


I.L., manager, medical clinic, Klamath Falls, OR


“Awesome! Centratel makes our lives a lot easier!”


A patient of Dr. T. D., medical clinic, O’Brien, FL


“Your operators are always very nice and pleasant.”


D.B., physician, skin cancer medical clinic, Sherman Oaks, CA


“The operators are very courteous and efficient. Centratel is the best answering service we’ve had.”


L.H., physician, Ukiah, CA


“Dependable, friendly service.”


B.T., office manager, medical clinic, Encino, Ca


“We were with our previous telephone answering service for 24 years and even though you are a little more expensive, you are well worth it…our patients comment on how great you handle their calls.”


Jill, office manager, internal medicine clinic, Nashville, TN


“Your staff is very professional and helpful. It is so nice to be with an answering service that genuinely seems to care about our practice.”


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Answering Services

  • Medical
  • Home health and Hospice
  • Veterinary
  • Property Management
  • HVAC
  • Disaster Restoration
  • Trade Service
  • 24/7 Business
  • Plumbing
  • Utility

About

  • Ownership / Staff
  • Employment Opportunities
  • About Us
  • The Answering Service Industry
  • Why Employ Centratel?
  • Client Testimonials
  • Terms of Use
  • Privacy Statement

FAQ

  • The Difference Between an Answering Service and a Call Center

Contact

  • Contact Us
  • Getting Started!
  • Customer Service Request
  • Referral Reward
  • Client Login

Address:
P.O. Box 5186
Bend, OR 97708

(UPS and Fed Ex Delivery):
Centratel
404 SW Columbia St. Ste 130
Bend, OR 97702

Phone:
541-385-2616
888-482-4393

Centratel - HIPAA-compliant Telephone Answering Service

 

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