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The Highest Quality Telephone Answering Service in the United States
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Centratel - The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

  • Business Specialties
    • MedicalNights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.
    • Home Health and HospiceFor decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.
    • VeterinaryCentratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.
    • Property ManagementWith 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.
    • HVACHeatwave or snowstorm, our agents will provide your HVACR business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.
    • Disaster RestorationFor four decades Centatel has been processing urgent calls for the disaster restoration industry. We understand the critical importance of precisely accurate messages delivered instantly.
    • Trade ServiceCentratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!
    • 24/7 BusinessGive your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.
    • Plumbing24/7 Centratel agents will process your calls with zero-defect, all the while enhancing your company image to customers and potential customers.
    • UtilityAs the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.
  • About Us
    • Ownership / Staff
    • Employment Opportunities
    • The Answering Service Industry
    • Why Employ Centratel?
    • HIPAA Compliance
  • Testimonials
  • FAQ
  • Contact Us
    • Getting Started!
    • Customer Service Request
    • Referral Reward
  • 1-800-664-7159
  • Getting Started!
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HVAC Answering Service Testimonials

  • Show All
  • Medical/Physician
  • Veterinary
  • HVAC
  • Property Management
  • Public and Private Utilities

D.P., owner, refrigeration service company, Livonia, MI


“We have had at least 5 different answering services since our founding in 1949. But you are far and away the best!”


S.H., owner, HVAC company, Gurnee, Il.


“Since switching to your answering service seven months ago, we have not encountered a single problem or complaint from even one customer. All operators are extremely polite and professional. It’s a pleasure working with you. Keep up the good work!”


M.W., HVAC owner, Melrose, Fl


“Very talented staff. Never a complaint from our customers. Very accurate in separating out messages. We’ve used other services over the past 11 years and there is not one that is even close to the quality of your service.”


M.B., manager, HVAC, Champlin, MN


“We are thrilled with Centratel and we tell everyone about you. We are so confident in the quality of service, that we are leaving for our first vacation in three years…we can enjoy ourselves without worrying about the company.”


D.M., owner, HVAC, United States


“…always very professional…we had trouble with our previous service.”


W.A., owner, HVAC company, Trinity, TX


“Better than I expected. I was fed up with poor quality from the other services I tried and ready to just forward all calls to my cell phone…I decided to try one more time and could not be happier with service.”


T.H., HVAC company, Greenwood, In


“Excellent! We are pleasantly surprised!”


G.K., owner, HVAC, Burlington, WA


“…I just received my bill and it reminded me to make sure to take the time to call you and say what a great job you are doing. When I changed telephone answering services, I never expected Centratel to be so good!”


D.W., owner, HVAC, Lancaster, CA


“We are very happy with the service. Centratel operators are polite, the messages we receive are clear and accurate. We have not had any complaints from our customers — not even one. Feel free to use my comments as a testimonial.”


H.D., manager, HVAC, Bauersville, GA


“We are very pleased. The operators are so pleasant and nice…a total difference from what we had before.”


M.R., owner, HVAC, Islip, NY


“Centratel is completely phenomenal”


C.C., owner, HVAC, Trinity, TX


“(Centratel) is by far the best answering service I have ever had and I enjoy working with you.”


W.D., owner, HVAC, plumbing, residential and commercial fire protection company, Wilmington, DE


“…peace of mind that after hours calls are addressed promptly…”


S.H., manager, HVAC, Jonesboro, AR


“Your staff has a pleasant and effective interaction with our customers. Everyone from sales through billing is accommodating, honest and efficient. Oh yes, your prices are competitive, with the highest value for the cost.”


C.S., manager, HVAC, Anaheim, CA


“Everyone is so professional there! I have called a couple of times, and the operators sound like they work right here in our office.”


R.R., manager, HVAC, Trinity, TX


“I couldn’t be happier. I love our service!”


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Answering Services

  • Medical
  • Home health and Hospice
  • Veterinary
  • Property Management
  • HVAC
  • Disaster Restoration
  • Trade Service
  • 24/7 Business
  • Plumbing
  • Utility

About

  • Ownership / Staff
  • Employment Opportunities
  • About Us
  • The Answering Service Industry
  • Why Employ Centratel?
  • Client Testimonials
  • Terms of Use
  • Privacy Statement

FAQ

  • The Difference Between an Answering Service and a Call Center

Contact

  • Contact Us
  • Getting Started!
  • Customer Service Request
  • Referral Reward
  • Client Login

Address:
P.O. Box 5186
Bend, OR 97708

(UPS and Fed Ex Delivery):
Centratel
404 SW Columbia St. Ste 130
Bend, OR 97702

Phone:
541-385-2616
888-482-4393

Centratel - HIPAA-compliant Telephone Answering Service

 

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