The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

veterinary call answering services

Overcoming Veterinary Clinic Challenges with Centratel’s Call Answering Services

November 28, 2023
Veterinary
By Centratel

Navigating Veterinary Clinic Challenges with Centratel’s Call Answering Services

As we navigate the complexities of veterinary clinic operations, the role of call answering services becomes increasingly significant. With Centratel’s Veterinary Answering Service, we offer a solution that resonates with the unique challenges faced by clinics in the animal health sector. Our service is designed to handle the diverse range of calls, from routine check-ups to emergency situations, with the utmost compassion and urgency. We understand the importance of accurate diagnosis, timely treatment, and effective communication in the veterinary field. Our commitment to maintaining the lowest error rate in the industry ensures that every call is handled with precision, reducing the risk of miscommunication and enhancing the overall efficiency of your clinic. Additionally, our transparent and consistent billing system, which charges per call and not by time, offers predictability and ease of budgeting. With our 30-day free trial, we invite you to experience the difference that our call answering services can make in managing your clinic’s communication needs. We strive to be an indispensable extension of your business, handling your calls with the same level of care and professionalism that you would. Get a Free Quote and discover how Centratel can enhance your clinic’s call handling capabilities.

The Importance of Effective Client Communication in Veterinary Practice

In the realm of veterinary practice, the importance of effective client communication cannot be overstated. It’s the lifeblood that fosters trust, understanding, and a sense of community between your clinic and the pet owners who entrust their beloved animals to your care. At Centratel, we understand this dynamic and have designed our Veterinary Answering Service to enhance this critical aspect of your operations. Our professional live call answering services ensure that every call is handled with the utmost accuracy and speed, minimizing the risk of miscommunication and fostering a seamless flow of information. We act as an extension of your clinic, handling each call with the compassion and urgency it deserves. From routine check-ups to emergency situations, we ensure that your clients are promptly notified and their concerns are addressed. Our commitment to effective client communication helps your clinic focus on its core mission – providing exceptional animal care.

Stress Management in Veterinary Offices

Managing stress in a veterinary office is a critical aspect of maintaining a high-functioning clinic. At Centratel, we understand the unique pressures that come with working in the veterinary industry. From managing emergency situations to dealing with distressed pet owners, the challenges are multifaceted. Our stress management approach is embedded in our Veterinary Answering Service, designed to alleviate the burden of call handling and allow your team to focus on what they do best – providing exceptional animal care. We handle each call with the utmost professionalism and urgency, ensuring your clients feel heard and valued. Our commitment to accuracy minimizes the risk of miscommunication, further reducing stress levels. With Centratel as your partner, you can navigate the complexities of veterinary medicine with confidence, knowing your calls are in expert hands.

Emergency Preparedness: A Key Aspect of Veterinary Services

When it comes to emergency preparedness, Centratel’s Veterinary Call Answering Services stands as a bulwark, ensuring that your clinic is always ready to respond. In the unpredictable world of veterinary medicine, where emergencies can occur at any time, our service becomes an indispensable ally. We understand the critical nature of emergency calls, and our team is trained to handle them with the utmost urgency and accuracy. Our commitment to animal health and care is unwavering, and we strive to provide a seamless extension of your clinic’s services. With Centratel, you can rest assured that your clinic is prepared for any eventuality, ensuring the best possible outcomes for your patients and their owners. Our service is not just about answering calls; it’s about providing a lifeline for your clinic in times of crisis, and ensuring that you can focus on what you do best – providing top-notch veterinary care.

The Value of Accurate Call Answering Services

Grasping the value of accurate call answering services is crucial in the veterinary industry. In a field where every second can make a difference in an animal’s health, Centratel’s commitment to precision and swiftness is paramount. Our Veterinary Answering Service is designed to handle each call with the utmost care and urgency, ensuring that your clinic can focus on the critical task of providing top-tier animal care. With the lowest error rate in the industry, we prioritize accuracy in every interaction, from routine check-up calls to emergency notifications. Our team is trained to handle a wide range of veterinary scenarios, from canine and feline health issues to equine emergencies. We understand the unique challenges of the veterinary field and are equipped to provide the support your clinic needs. With Centratel’s call answering services, you can trust that your clinic’s calls are handled with the professionalism and efficiency they deserve.

Get a Free Quote: Discover the Centratel Advantage

At Centratel, we invite you to Get a Free Quote and discover the Centratel advantage for your veterinary clinic. Our Veterinary Answering Service is not just a service, it’s a partnership. We understand the unique challenges of the animal health industry, from managing emergency calls to ensuring accurate diagnosis communication. Our commitment to authentic human engagement ensures accuracy and speed, making us an indispensable extension of your business. With our transparent and consistent billing system, we charge per call, not by time, offering clear, predictable costs. We’re confident in our services, offering a 30-day free trial and no long-term contracts. Our screening criteria ensures fewer interruptions, promptly notifying you of urgent calls. Messages can be delivered via email, SMS, alpha-pager, or fax at no extra cost. Customers can access their message history online and all calls are recorded for easy resolution. Experience the difference with Centratel’s Veterinary Answering Service and let us handle your calls with compassion and urgency. Get a Free Quote today and discover the Centratel advantage.

Image by aleksandarlittlewolf on Freepik

A Telephone Answering Service Representative taking calls at Centratel

Centratel is an elite national telephone answering service located in Bend, Oregon. Centratel’s Veterinary Answering Service assists hundreds of veterinary businesses during and after-hours, throughout the United States and is, by a variety of statistics, the highest quality answering service available among the approximately 800 services nationwide.

Taking the Next Step

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed below.)

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed on the right.)

Terms of Service

Why Choose Centratel

BY SAM CARPENTER
September 1, 2024

1.CENTRATEL’S UNIQUE 30-DAY FREE TRIAL

Why is this important? Because it will provide you a truly accurate estimate of cost (we bill monthly), it will demonstrate our quality, and it gives both sides of this equation—you and Centratel—the necessary time to refine and perfect operational details.

Here’s a testimonial from a new medical client that had just finished their 30-day trial: “Of course, I love the cost as it is close to the amount I was allowed by the president of the company. I told him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love you, Centratel, and the price. I’m ready to sign whatever documents you require. Thanks for the great service, and the free month! To a great partnership! -KB, Phoenix“

2.STATISTICALLY, THE BEST IN THE U.S.?

Answering service quality is 100% dependent on human action and reaction, and in the course of a single day a multitude of human decisions are made by the people who process the calls: Telephone Service Representatives, or TSRs. (Some answering services refer to them as “agents.” Others, “operators.”)

Like any other answering service, at Centratel we’re dealing with real live human beings and so human errors occur. But within this labor intensive service industry that is historically known for marginal quality, Centratel’s error rate is light years ahead of established standards. Our most recent Customer Reported Error Rate (April through June, 2024) was 1 customer-reported error for every 6,491 message transactions processed. That statistic is unmatched.

There’s no artificial intelligence manipulation, we do not offshore calls, and we were founded and have always operated within the United States. (Note that since early 2020, the COVID six-foot social distancing mandate drove thousands of small-to-medium sized answering services out of business. Large, foreign-owned multi-nationals, often disguised by the name of the local answering services they acquired, now thoroughly dominate the industry. Hence, an even further decline in general service quality. See this analysis.)

3.CUSTOMER SERVICE EXTRAORDINAIRE

Your concerns and requests will be instantly acted upon. It’s a work ethic that stands out in stark contrast from the general quality decline in human-to-human business-customer communications. You’ve seen it yourself, all around. At Centratel you will know the customer service people you’re working with by name, appreciating their special listening abilities as well as their take-action-now comportments i.e. see the testimonial in point #1 above. ‘Nuff said!

4.GETTING STARTED: IT’S SIMPLE AND FAST

Getting your new Centratel answering service 30-day free trial started is accomplished within 24-48 hours. From the start, your “onboarding” customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.

5.NEW TO USING AN ANSWERING SERVICE?

A majority of our current answering service accounts switched to us from another service because of quality problems. However, if you have not used a service before, you are not familiar with the options, benefits, and pitfalls. As noted, our 30-day free trial provides you—and us—plenty of time to precisely refine your desired message-taking and delivery protocols; to get things exactly the way you want them to be without any financial risk, undue pressure, or obligation. 

6.PRICING

Starting at $89 per month, our rates rank in the mid-range of the industry. For call processing, we charge by the “transaction unit” rather than the duration of time spent handling calls. The three “mega-services” in operation in the U.S. prefer time billing because it ensures the company is compensated for lower-paid/high-turnover —and thus slower— agents. In any answering service, it takes a long time for a new agent to become fast, efficient, and stable. At Centratel, we have always sought to retain experienced agents (via higher pay and great benefits) and, therefore, engender low staff turnover. Needless to say, experienced agents make fewer errors than trainees who learn on-the-job.

7.ACCURATELY COMPARING ANSWERING SERVICE PRICING IS COMPLICATED

It’s apples and oranges. There isn’t an industry standard for billing, and each answering service has its own formula. Also, as noted above, some services charge by “time” while others charge by “work units.” Others combine the two. At Centratel, we charge for the work we do, not by the time we spend. The raw truth is that the only reliable way to determine monthly cost for a new service is to use that service for a solid month. Most answering services offer a 7-day free trial or no trial at all.

8.BEWARE: MONTHLY OR 28-DAY BILLING?

Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.” There is no good reason for a 28-day billing cycle! It’s bait-and-switch: customers billed on a 28-day cycle actually receive thirteen billings per year and therefore the overall cost is higher.

9.NO CONTRACT AND SIMPLE TERMS OF SERVICE

We do not require a yearly contract for service because we believe you should have the opportunity to evaluate us real-time, without restraint. Our terms of service are simple and straight-forward.

10.VALUABLE FREE GIFT FOR CONTACTING US

If you take the time to discuss answering service with us, on the same day we will ship you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less, now in its 4th edition…but soon to be released in a 5th edition (August 2024). We’ll send you a copy of this 5th edition, too, when it’s released. (Sam is the founder and President of Centratel. December 1st 2024 marks his fortieth year of ownership.)