The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

veterinary answering service

Better Communication, Better Care: Veterinary Answering Service for Clinics

August 3, 2023
Veterinary
By Centratel

If you’re operating a veterinary clinic, you know the value of impeccable communication. Efficient and empathetic conversations are paramount, not only for maintaining a strong relationship with your clients but also for ensuring optimal care for the animals you treat. At Centratel, we understand the importance of this connection, which is why we have tailored our Veterinary Telephone Answering Service to meet the specific needs of veterinary clinics. Get a price quote now to see how we can enhance your communication process.

  1. 24/7 Availability: We know that pets don’t stick to a 9-5 schedule when it comes to health emergencies. With Centratel’s Answering Service, your clients will always reach a compassionate and understanding human voice, regardless of the time or day. Our professional answering service enables round-the-clock availability, ensuring no distress call goes unanswered.
  2. Specialized Training: Our answering service personnel undergo rigorous training specifically for veterinary service. They’re equipped with the right knowledge to provide immediate reassurances, convey information accurately, and document relevant details for further attention.
  3. Streamlining Communication: Our service ensures that important calls are prioritized, allowing veterinarians to focus on urgent cases without interruption. We carefully manage routine inquiries and appointments, thus freeing up valuable time for your staff.
  4. Reduced Staff Stress: With us handling after-hours and overflow calls, your in-house staff can have some much-needed breathing space. This allows them to focus more on their primary responsibilities, reducing stress and increasing overall workplace productivity.
  5. Strengthening Client Relationship: In the high-stress moments when a pet’s health is at stake, a caring voice on the other end of the line can make all the difference. We aim to provide that reassurance, ultimately fostering stronger bonds between your clinic and its clients.
  6. HIPAA-Compliant: We adhere to strict privacy standards, ensuring that all sensitive information remains confidential. Our protocols meet and exceed the HIPAA requirements, offering clients the security they expect.
  7. Cost-Efficient: Outsourcing to Centratel’s Answering Service can result in significant savings in terms of hiring, training, and retaining in-house reception staff. Our service provides an affordable solution without compromising on quality or customer experience. Request a price quote to understand the cost savings better.

At Centratel, we believe in the harmony of high-tech solutions and the human touch. We’ve seen firsthand how this combination can lead to better communication, ultimately contributing to better care for the pets your clinic serves. Trust us to be the caring, efficient, and professional voice that answers when your clients call. Together, we can ensure that every pet receives the timely care and attention they deserve.

Get in touch with us today to learn more about how Centratel’s Answering Service can transform the communication process in your veterinary clinic, making it more efficient, reliable, and empathetic. With our dedicated team by your side, the care you provide can reach new heights. Explore our Client Testimonials to learn about the impact we’ve made in the veterinary community. Because at Centratel, we know that better communication means better care. Let’s work together to create a communication experience that meets your needs – request a price quote today.

Image by Freepik

A Telephone Answering Service Representative taking calls at Centratel

Centratel is an elite national telephone answering service located in Bend, Oregon. Centratel’s Veterinary Answering Service assists hundreds of veterinary businesses during and after-hours, throughout the United States and is, by a variety of statistics, the highest quality answering service available among the approximately 800 services nationwide.

Taking the Next Step

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed below.)

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed on the right.)

Terms of Service

Why Choose Centratel

BY SAM CARPENTER
September 1, 2024

1.CENTRATEL’S UNIQUE 30-DAY FREE TRIAL

Why is this important? Because it will provide you a truly accurate estimate of cost (we bill monthly), it will demonstrate our quality, and it gives both sides of this equation—you and Centratel—the necessary time to refine and perfect operational details.

Here’s a testimonial from a new medical client that had just finished their 30-day trial: “Of course, I love the cost as it is close to the amount I was allowed by the president of the company. I told him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love you, Centratel, and the price. I’m ready to sign whatever documents you require. Thanks for the great service, and the free month! To a great partnership! -KB, Phoenix“

2.STATISTICALLY, THE BEST IN THE U.S.?

Answering service quality is 100% dependent on human action and reaction, and in the course of a single day a multitude of human decisions are made by the people who process the calls: Telephone Service Representatives, or TSRs. (Some answering services refer to them as “agents.” Others, “operators.”)

Like any other answering service, at Centratel we’re dealing with real live human beings and so human errors occur. But within this labor intensive service industry that is historically known for marginal quality, Centratel’s error rate is light years ahead of established standards. Our most recent Customer Reported Error Rate (April through June, 2024) was 1 customer-reported error for every 6,491 message transactions processed. That statistic is unmatched.

There’s no artificial intelligence manipulation, we do not offshore calls, and we were founded and have always operated within the United States. (Note that since early 2020, the COVID six-foot social distancing mandate drove thousands of small-to-medium sized answering services out of business. Large, foreign-owned multi-nationals, often disguised by the name of the local answering services they acquired, now thoroughly dominate the industry. Hence, an even further decline in general service quality. See this analysis.)

3.CUSTOMER SERVICE EXTRAORDINAIRE

Your concerns and requests will be instantly acted upon. It’s a work ethic that stands out in stark contrast from the general quality decline in human-to-human business-customer communications. You’ve seen it yourself, all around. At Centratel you will know the customer service people you’re working with by name, appreciating their special listening abilities as well as their take-action-now comportments i.e. see the testimonial in point #1 above. ‘Nuff said!

4.GETTING STARTED: IT’S SIMPLE AND FAST

Getting your new Centratel answering service 30-day free trial started is accomplished within 24-48 hours. From the start, your “onboarding” customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.

5.NEW TO USING AN ANSWERING SERVICE?

A majority of our current answering service accounts switched to us from another service because of quality problems. However, if you have not used a service before, you are not familiar with the options, benefits, and pitfalls. As noted, our 30-day free trial provides you—and us—plenty of time to precisely refine your desired message-taking and delivery protocols; to get things exactly the way you want them to be without any financial risk, undue pressure, or obligation. 

6.PRICING

Starting at $89 per month, our rates rank in the mid-range of the industry. We’ll bill you based on the number of calls we handle per month, not on total minutes/seconds expended. (Be careful here as you shop for an answering service: the time-billing formula naturally induces caller/agent conversations to drag out, thus increasing client cost.)

7.ACCURATELY COMPARING ANSWERING SERVICE PRICING IS COMPLICATED

It’s apples and oranges. There isn’t an industry standard for billing, and each answering service has its own formula. Also, as noted above, some services charge by “time” while others charge by “work units.” Others combine the two. At Centratel, we charge for the work we do, not by the time we spend. The raw truth is that the only reliable way to determine monthly cost for a new service is to use that service for a solid month. Most answering services offer a 7-day free trial or no trial at all.

8.BEWARE: MONTHLY OR 28-DAY BILLING?

Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.” There is no good reason for a 28-day billing cycle! It’s bait-and-switch: customers billed on a 28-day cycle actually receive thirteen billings per year and therefore the overall cost is higher.

9.NO CONTRACT AND SIMPLE TERMS OF SERVICE

We do not require a yearly contract for service because we believe you should have the opportunity to evaluate us real-time, without restraint. Our terms of service are simple and straight-forward.

10.VALUABLE FREE GIFT FOR CONTACTING US

If you take the time to discuss answering service with us, on the same day we will ship you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less, now in its 4th edition…but soon to be released in a 5th edition (August 2024). We’ll send you a copy of this 5th edition, too, when it’s released. (Sam is the founder and President of Centratel. December 1st 2024 marks his fortieth year of ownership.)