The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

Public and Private utilites answering service

Gas Companies: Public and Private Utility Answering Service

August 23, 2023
Utility
By Centratel

Today’s gas industry is more competitive and complex than ever before. The efficiency of operations directly impacts the bottom line, and in an industry as time-sensitive and technically nuanced as the oil and gas sector, no detail can be overlooked. One such critical detail is the management of telephone communications, a key interface with customers and stakeholders.

Centratel’s Public and Private Utilities Answering Service is here to offer an exceptional solution that will ignite efficiency, improve customer service, and streamline your operation, all while ensuring you remain fully compliant with industry standards and regulations. Our services are an integral part of the comprehensive package offered by Centratel to the oil and gas industry.

Streamlined Communications

It’s crucial to note that according to a report from Forrester Research, 73% of customers state that valuing their time is the most important thing a company can do to provide them with good service. For oil and gas companies, where rapid response and accurate information are paramount, this statistic becomes even more vital. Our public and private utilities answering service ensures immediate, professional responses to every call, thereby increasing efficiency and customer satisfaction.

Industry-Specific Expertise

Our team understands the specific language and terminology of the oil and gas industry, including key terms such as upstream, midstream, downstream, hydrocarbon exploration, drilling, well completion, and more. We provide specialized training to our team members to ensure they can converse effectively and accurately with your customers and stakeholders.

24/7 Availability

In an industry that operates around the clock, your communications need to do the same. Centratel’s answering service offers 24/7 support, guaranteeing that no matter when a customer or stakeholder calls, there will be a professional on the other end to assist them.

Compliance and Security

We understand the importance of compliance and security in the oil and gas sector. Our answering service is not only fully compliant with industry regulations, but also adheres to the highest standards of data security, ensuring that your business and customer information remains protected.

Are you ready to ignite efficiency in your gas company? Request a price quote from Centratel today and take the first step towards transforming your communication process.

Take Action: Centratel’s Professional Answering Service

Optimizing the efficiency of your gas company’s communications doesn’t have to be a daunting task. With Centratel’s professional answering service, you can streamline communications, improve customer service, and enhance your overall efficiency. Get a price quote today and set your company on the path to superior communication management.

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Taking the Next Step

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed below.)

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed on the right.)

Terms of Service

Why Choose Centratel

BY SAM CARPENTER
September 1, 2024

1.CENTRATEL’S UNIQUE 30-DAY FREE TRIAL

Why is this important? Because it will provide you a truly accurate estimate of cost (we bill monthly), it will demonstrate our quality, and it gives both sides of this equation—you and Centratel—the necessary time to refine and perfect operational details.

Here’s a testimonial from a new medical client that had just finished their 30-day trial: “Of course, I love the cost as it is close to the amount I was allowed by the president of the company. I told him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love you, Centratel, and the price. I’m ready to sign whatever documents you require. Thanks for the great service, and the free month! To a great partnership! -KB, Phoenix“

2.STATISTICALLY, THE BEST IN THE U.S.?

Answering service quality is 100% dependent on human action and reaction, and in the course of a single day a multitude of human decisions are made by the people who process the calls: Telephone Service Representatives, or TSRs. (Some answering services refer to them as “agents.” Others, “operators.”)

Like any other answering service, at Centratel we’re dealing with real live human beings and so human errors occur. But within this labor intensive service industry that is historically known for marginal quality, Centratel’s error rate is light years ahead of established standards. Our most recent Customer Reported Error Rate (April through June, 2024) was 1 customer-reported error for every 6,491 message transactions processed. That statistic is unmatched.

There’s no artificial intelligence manipulation, we do not offshore calls, and we were founded and have always operated within the United States. (Note that since early 2020, the COVID six-foot social distancing mandate drove thousands of small-to-medium sized answering services out of business. Large, foreign-owned multi-nationals, often disguised by the name of the local answering services they acquired, now thoroughly dominate the industry. Hence, an even further decline in general service quality. See this analysis.)

3.CUSTOMER SERVICE EXTRAORDINAIRE

Your concerns and requests will be instantly acted upon. It’s a work ethic that stands out in stark contrast from the general quality decline in human-to-human business-customer communications. You’ve seen it yourself, all around. At Centratel you will know the customer service people you’re working with by name, appreciating their special listening abilities as well as their take-action-now comportments i.e. see the testimonial in point #1 above. ‘Nuff said!

4.GETTING STARTED: IT’S SIMPLE AND FAST

Getting your new Centratel answering service 30-day free trial started is accomplished within 24-48 hours. From the start, your “onboarding” customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.

5.NEW TO USING AN ANSWERING SERVICE?

A majority of our current answering service accounts switched to us from another service because of quality problems. However, if you have not used a service before, you are not familiar with the options, benefits, and pitfalls. As noted, our 30-day free trial provides you—and us—plenty of time to precisely refine your desired message-taking and delivery protocols; to get things exactly the way you want them to be without any financial risk, undue pressure, or obligation. 

6.PRICING

Starting at $89 per month, our rates rank in the mid-range of the industry. We’ll bill you based on the number of calls we handle per month, not on total minutes/seconds expended. (Be careful here as you shop for an answering service: the time-billing formula naturally induces caller/agent conversations to drag out, thus increasing client cost.)

7.ACCURATELY COMPARING ANSWERING SERVICE PRICING IS COMPLICATED

It’s apples and oranges. There isn’t an industry standard for billing, and each answering service has its own formula. Also, as noted above, some services charge by “time” while others charge by “work units.” Others combine the two. At Centratel, we charge for the work we do, not by the time we spend. The raw truth is that the only reliable way to determine monthly cost for a new service is to use that service for a solid month. Most answering services offer a 7-day free trial or no trial at all.

8.BEWARE: MONTHLY OR 28-DAY BILLING?

Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.” There is no good reason for a 28-day billing cycle! It’s bait-and-switch: customers billed on a 28-day cycle actually receive thirteen billings per year and therefore the overall cost is higher.

9.NO CONTRACT AND SIMPLE TERMS OF SERVICE

We do not require a yearly contract for service because we believe you should have the opportunity to evaluate us real-time, without restraint. Our terms of service are simple and straight-forward.

10.VALUABLE FREE GIFT FOR CONTACTING US

If you take the time to discuss answering service with us, on the same day we will ship you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less, now in its 4th edition…but soon to be released in a 5th edition (August 2024). We’ll send you a copy of this 5th edition, too, when it’s released. (Sam is the founder and President of Centratel. December 1st 2024 marks his fortieth year of ownership.)