Every Plumbing company deals with customers in immediate need. Frozen pipes or clogged drains…how about a service call for an overflowing toilet? This is why your phone rings 24/7. So how can your Plumbing operation handle all these calls and leave no customer behind? How can you be sure you’re not losing customers to the competition when you’re unable to provide immediate and professional assistance? The truth is, you are losing customers to the competition, but you don’t have to! Hiring an experienced Plumbing Answering Service can help you precisely manage your customer calls to ensure you retain business and improve quality of service.
Avoid Confusing Phone Directories and Voicemail
Desperate customers expect an immediate response, not confusing voicemail. If you or your staff are busy assisting other customers, where do additional incoming calls go? Voicemail jail? Customers with an immediate need always prefer to engage with a live person. Relying on staff to handle high volumes of calls at unpredictable times of day is not always realistic, and can easily lead to a customer service nightmare and lost business. As a solution, hiring an elite answering service will guarantee your customers are always able to talk to a live person about their problems, no matter how busy your staff may be. This is the first hurdle in securing their business.
Avoid Long Hold Times
Do you put your customers on hold? If so, how long do you expect an anxious customer to wait? People prefer to conduct business with companies that actually answer their phone – with a live person! If your plumbing company is having to put callers on hold, for whatever reason, it’s safe to say you’re losing some of those customers. To avoid this customer-frustration, and lost revenue, partner with an elite answering service to ensure all calls are answered by a live person right away. For far less money than hiring additional staff, let an elite plumbing answering service manage overflow calls when you’re not able to keep up. And if you’re worried about missing critical calls – don’t be. A quality answering service follows your exact call protocols to ensure urgent messages get sent to the proper personnel with priority status for immediate response, while other less-urgent inquiries can be sent to office staff for later follow up.
Avoid Overworking Staff
Whether you represent a small business with few employees, or a larger operation with many, staffing on-call shifts can be a real problem. Customers need plumbing assistance at all hours. Pipes burst and drains get clogged morning, noon and night. Further, when calls come in there is no way to determine if they are urgent or non-urgent – so every call must be answered to avoid missing an important one. Partnering with an elite answering service can resolve these issues by providing reliable and immediate after-hours, weekend, vacation, holiday and employee sick time coverage.
Running a plumbing business is hands-on hard work. Capturing every customer call is vital to success. Don’t lose potential clients due to long hold times, voicemail and other frustrating customer experiences. Don’t risk employee burnout trying to capture all calls at all hours. Instead, consider the benefits of partnering with an Elite Plumbing Answering Service to ensure your calls are handled quickly and professionally, 24 hours a day, 7 days a week.
