The plumbing industry is growing steadily with approximately 130,000 plumbing businesses currently operating in the U.S. With such intense competition, what can you do to help make your plumbing business the preferred contractor? One often overlooked but highly effective solution is to partner with an elite-quality plumbing answering service. Here are 5 reasons to partner with one today:
- Complete After-Hours and Weekend Coverage
Your customers call you with plumbing emergencies at all hours of the day – especially after hours. Immediate response is paramount, which means that your staff (or you) must answer every single call. Anything less and you miss potential sales opportunities. With an elite-quality plumbing answering service, your calls will be handled super-efficiently, as emergency calls are routed to you right away.
- 24/7 Availability
No more stress juggling incoming calls while on the job or during off hours. An elite-quality plumbing answering service provides immediate access to professional agents when you are not available. Ditch that outdated voicemail menu: customers don’t like it! It’s silently costing you business….
- Improved Customer Service
Communicate with your clients in real-time. Let’s say it again: no more voicemail messages or full voicemail boxes (that prevent customers from even leaving a message – certainly not a good signal to your clients and potential clients.) Instead, callers reach a real person who listens intently and professionally. Using exact emergency and non-emergency message dispatch protocols, the elite-quality answering service agent will demonstrate to your clients that you can respond to any challenge.
- Improved Efficiency and Productivity
Complete your work faster and more precisely – and more profitably than ever before. With an elite-quality answering service processing your overflow and/or after-hours calls, there will be far fewer disruptions to distract you or your plumbers’ focus from the task at hand.
- Significantly Increase Revenue
Partnering with an elite-quality answering service ensures that critical calls representing potential new bids or job opportunities will not be missed. Always remember, that if you miss a call from someone in need of immediate service, that person will simply move on to another plumbing company that is able to answer in-the-moment. Increasing the amount of calls you “capture” will result in more business, period.
In these competitive times, instantly jump ahead of your competition with the help of an elite-quality answering service. Win more complex – and more lucrative – jobs by being 100% reachable, responsive and organized. Demonstrate to every caller that you prioritize communications because you value their time. Partner with an elite-quality plumbing answering service today!
Centratel is one of just a handful of U.S. elite-quality national telephone answering services. Headquartered in Bend, Oregon, offering service to all 50 states. By a variety of statistics, Centratel is the highest quality answering service available anywhere.