Q. I MUST have every-single call handled perfectly! Will Centratel Answering Service capture and handle my calls the way I personally would?
A. Of course, the quality of service depends on the quality of management of the telephone answering service. This is the hard-cold reality: most answering services are not very good at what they do and mishandled calls are endemic. Ninety-five percent of our clients have come to us after using another answering service that was problematic.
Q. Why is it so hard for an answering service to provide high quality?
A. Because of understaffing due to minimum wage employees and concurrent staff turn-over, an endless circle of problems due to the sheer complexity of handling a multitude of accounts at once, management’s general lack of knowledge of the industries they serve, and absentee ownership. There’s this too: over the last decade there has been a tremendous consolidation of smaller answering services into multinational conglomerates with tens of thousands of accounts. (Yes, if you are using an answering service now, you’re probably getting lost in the shuffle…).
Q. Would the people who would be handling my calls understand that every call for me could be an emergency to the caller, not to mention new business for my company?
A. Oh yes! We’ve been handling disaster restoration companies since day-one and we get it!
Q. OK, but for my disaster restoration company, why is Centratel Telephone Answering Service different?
A. Here’s a list of ten reasons, but the nutshell answer is this: Centratel Answering Service is operated by strict protocols and intense quality control, our customer service representatives are very highly paid long-term professionals with expertise in just a select few industries (one being, disaster restoration), we do NOT offshore customer calls, and management of Centratel Answering Service has been overseen for 38 years by the owner of the company (who, by the way, has written a bestseller business book that describes Centratel’s development while offering system strategies for any business owner. Sam Carpenter’s Work the System: The Simple Mechanics of Making More and Working Less was released in its fourth edition in February 2021. Give us a call at 1-800-664-7159 and we’ll send you a brand new hardcover copy just for talking to us!)
Q. Can you prove Centratel is super-high-quality?
A. Our customer reported error statistic starkly illustrates our quality of service.
Q. It is SO important! Can Centratel Answering Service instantly directly-connect my incoming calls to me or to my on-call people?
A. Of course. It’s a basic protocol that we perform for scores of disaster restoration clients nationwide. Our tenured agents will become an extension of your business.