The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

property management answering service

Elevating Tenant Satisfaction: How Centratel’s Answering Service Can Benefit Your Property Management Business

October 13, 2023
Property Management
By Centratel

Navigating through the labyrinthine landscape of property management, professionals are acquainted with the precarious balancing act of tending to emergency situations while ensuring a seamless communication flow with tenants. In an industry thronged with unpredictability, the invaluable support offered by Centratel’s Telephone Answering Service is nothing short of a lighthouse guiding ships through tumultuous storms.

Ensuring Uninterrupted Communication During Emergencies

Emergencies are erratic, often hitting the shore when least expected—water leaks, gas leaks, or even electrical outages that demand immediate attention. In these situations, an interruption in communication can translate to substantial losses and plummeting tenant satisfaction. Centratel stands as a bulwark against these potential disruptions, providing an after-hours property answering service that guarantees no call goes unanswered, no matter the hour. With Centratel at the helm, property managers can respond to emergencies with alacrity, fostering a sense of security among tenants and upholding the property’s integrity.

Learn More About Our Specialized Answering Service

Navigating Through Maintenance Challenges With Ease

With maintenance issues lurking around every corner, from minor repairs to major refurbishments, ensuring each request is adequately addressed is imperative. Centratel’s tenant answering services adeptly categorize and prioritize these maintenance requests, ensuring urgent matters receive immediate attention while systematically scheduling less pressing issues. This meticulous approach not only enhances operational efficiency but significantly elevates tenant satisfaction, weaving a fabric of trust and reliability around your property management business.

Seamless Rent Collection and Financial Management

In the ebb and flow of property management, rent collection often morphs into a Herculean task. Centratel’s sophisticated answering services transform this daunting process into a streamlined operation, diligently sending reminders and addressing tenant queries regarding invoices and payments. With Centratel’s support, property managers can effortlessly navigate through the financial aspect, ensuring a steady cash flow and timely rent collection without drowning in administrative tasks.

Request a Price Quote for Your Property Management Business

A Partner in Conflict Resolution

Conflicts are inevitable in the dynamic environment of property management. Be it disputes regarding payment, lease agreements, or any other tenant-related issue, resolving conflicts amicably is crucial for maintaining a harmonious atmosphere. Centratel plays a pivotal role in conflict resolution, acting as the first point of contact for tenants and addressing their concerns with professionalism and empathy. By facilitating clear and constructive communication, Centratel aids in nipping conflicts in the bud, fostering a positive and cooperative living environment for all tenants.

Conclusion

In a field where every call matters, Centratel’s telephone answering service ensures that property managers never miss an opportunity to address tenant needs and emergencies. Through meticulous call handling and prioritization, seamless rent collection, and conflict resolution support, Centratel provides an unrivaled level of service that not only meets but anticipates the unique needs of the property management industry. With Centratel as a partner, property managers can truly elevate tenant satisfaction, ensuring that every aspect of communication and service delivery is nothing short of exemplary.

For an in-depth understanding of how Centratel can tailor its services to benefit your property management business, explore our specialized answering services or request a price quote today.

The Journey Ahead

Elevating tenant satisfaction is not a distant dream but a tangible reality with Centratel. As you navigate through the multifaceted challenges of property management, let Centratel’s answering service be the compass guiding you toward unparalleled tenant satisfaction and operational efficiency.

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A Telephone Answering Service Representative taking calls at Centratel

Centratel is an elite national telephone answering service headquartered in Bend, Oregon. Across the United States, Centratel’s Property Management Answering Service assists hundreds of property management operations handle overflow calls, screen after-hours inquiries, capture leads, and forward calls. Whether you’re managing rental homes, renting out apartments, managing an HOA or operating a senior living facility, an elite-quality property management answering service such as Centratel is the ideal solution. Call us today. Your first 30 days are free.

Taking the Next Step

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed below.)

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed on the right.)

Terms of Service

Why Choose Centratel

BY SAM CARPENTER
September 1, 2024

1.CENTRATEL’S UNIQUE 30-DAY FREE TRIAL

Why is this important? Because it will provide you a truly accurate estimate of cost (we bill monthly), it will demonstrate our quality, and it gives both sides of this equation—you and Centratel—the necessary time to refine and perfect operational details.

Here’s a testimonial from a new medical client that had just finished their 30-day trial: “Of course, I love the cost as it is close to the amount I was allowed by the president of the company. I told him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love you, Centratel, and the price. I’m ready to sign whatever documents you require. Thanks for the great service, and the free month! To a great partnership! -KB, Phoenix“

2.STATISTICALLY, THE BEST IN THE U.S.?

Answering service quality is 100% dependent on human action and reaction, and in the course of a single day a multitude of human decisions are made by the people who process the calls: Telephone Service Representatives, or TSRs. (Some answering services refer to them as “agents.” Others, “operators.”)

Like any other answering service, at Centratel we’re dealing with real live human beings and so human errors occur. But within this labor intensive service industry that is historically known for marginal quality, Centratel’s error rate is light years ahead of established standards. Our most recent Customer Reported Error Rate (April through June, 2024) was 1 customer-reported error for every 6,491 message transactions processed. That statistic is unmatched.

There’s no artificial intelligence manipulation, we do not offshore calls, and we were founded and have always operated within the United States. (Note that since early 2020, the COVID six-foot social distancing mandate drove thousands of small-to-medium sized answering services out of business. Large, foreign-owned multi-nationals, often disguised by the name of the local answering services they acquired, now thoroughly dominate the industry. Hence, an even further decline in general service quality. See this analysis.)

3.CUSTOMER SERVICE EXTRAORDINAIRE

Your concerns and requests will be instantly acted upon. It’s a work ethic that stands out in stark contrast from the general quality decline in human-to-human business-customer communications. You’ve seen it yourself, all around. At Centratel you will know the customer service people you’re working with by name, appreciating their special listening abilities as well as their take-action-now comportments i.e. see the testimonial in point #1 above. ‘Nuff said!

4.GETTING STARTED: IT’S SIMPLE AND FAST

Getting your new Centratel answering service 30-day free trial started is accomplished within 24-48 hours. From the start, your “onboarding” customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.

5.NEW TO USING AN ANSWERING SERVICE?

A majority of our current answering service accounts switched to us from another service because of quality problems. However, if you have not used a service before, you are not familiar with the options, benefits, and pitfalls. As noted, our 30-day free trial provides you—and us—plenty of time to precisely refine your desired message-taking and delivery protocols; to get things exactly the way you want them to be without any financial risk, undue pressure, or obligation. 

6.PRICING

Starting at $89 per month, our rates rank in the mid-range of the industry. We’ll bill you based on the number of calls we handle per month, not on total minutes/seconds expended. (Be careful here as you shop for an answering service: the time-billing formula naturally induces caller/agent conversations to drag out, thus increasing client cost.)

7.ACCURATELY COMPARING ANSWERING SERVICE PRICING IS COMPLICATED

It’s apples and oranges. There isn’t an industry standard for billing, and each answering service has its own formula. Also, as noted above, some services charge by “time” while others charge by “work units.” Others combine the two. At Centratel, we charge for the work we do, not by the time we spend. The raw truth is that the only reliable way to determine monthly cost for a new service is to use that service for a solid month. Most answering services offer a 7-day free trial or no trial at all.

8.BEWARE: MONTHLY OR 28-DAY BILLING?

Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.” There is no good reason for a 28-day billing cycle! It’s bait-and-switch: customers billed on a 28-day cycle actually receive thirteen billings per year and therefore the overall cost is higher.

9.NO CONTRACT AND SIMPLE TERMS OF SERVICE

We do not require a yearly contract for service because we believe you should have the opportunity to evaluate us real-time, without restraint. Our terms of service are simple and straight-forward.

10.VALUABLE FREE GIFT FOR CONTACTING US

If you take the time to discuss answering service with us, on the same day we will ship you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less, now in its 4th edition…but soon to be released in a 5th edition (August 2024). We’ll send you a copy of this 5th edition, too, when it’s released. (Sam is the founder and President of Centratel. December 1st 2024 marks his fortieth year of ownership.)