The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

property management call answering service

Resolving Tenant Disputes: The Role of a Call Answering Service

December 5, 2023
Property Management
By Centratel

The Imperative of a Property Management Call Answering Service

When it comes to resolving tenant disputes, the imperative of a Property Management Call Answering Service is undeniable. In the property management industry, tenant satisfaction is paramount, and this hinges on effective communication. Our service, akin to your front office staff, ensures accurate and prompt responses to tenant calls, be it lockouts, maintenance emergencies, or simple inquiries. 

With our low error rate and commitment to human engagement, we offer a seamless extension to your property management company. This not only enhances tenant trust but also contributes to tenant peace of mind. 

The Necessity of Round-the-Clock Availability

In the property management industry, the necessity of round-the-clock availability cannot be overstated. Tenant disputes can arise at any hour, and the ability to respond promptly and accurately is paramount. Our Property Management Answering Service ensures that no call goes unanswered, no matter the time. We understand that each call could be a potential lockout, maintenance emergency, or a simple inquiry that requires immediate attention. 

Our commitment to authentic human engagement ensures that each call is handled with the utmost professionalism and accuracy, mirroring the service your front office staff would provide. This 24/7 availability not only enhances tenant satisfaction but also contributes to the smooth operation of your property management business. It’s not just about answering calls; it’s about providing a seamless extension to your team, ensuring that your tenants feel heard and valued at all times. This round-the-clock availability is a critical component in resolving tenant disputes effectively and efficiently, fostering trust and peace of mind among your tenants.

Addressing Tenant Complaints

Addressing tenant complaints is a critical aspect of property management, and it’s where conflict resolutions come into play. When a tenant raises a concern, it’s an opportunity to demonstrate your commitment to their satisfaction. With Centratel’s Property Management Answering Service, you have a reliable partner in managing these situations. Our team, acting as an extension of your front office staff, is trained to handle a wide range of issues, from maintenance and repair requests to lease agreement inquiries. We understand the importance of prompt and accurate responses in maintaining tenant trust and satisfaction. Our low error rate, a testament to our commitment to quality, ensures that your tenants receive the right information at the right time. This not only aids in resolving disputes but also contributes to a positive tenant-landlord relationship, potentially reducing turnover and increasing occupancy rates. Our service is not just about answering calls; it’s about providing a seamless, professional, and human engagement that enhances your property management operations.

Providing High-Quality Customer Service to Tenants

Providing high-quality service to tenants is a cornerstone of successful property management. It’s more than just a business transaction; it’s about building relationships and fostering trust. This is where the role of a call answering service becomes pivotal. At Centratel, we offer a Property Management Answering Service that acts as a reliable extension of your front office staff. Our team is trained to handle a wide array of tenant concerns, from lease inquiries to maintenance emergencies. We understand the urgency and importance of each call, ensuring prompt and accurate responses. 

Our commitment to customer service is reflected in our industry-low error rate and our dedication to human engagement. We don’t just answer calls; we provide a seamless, professional interaction that enhances your property management operations. This commitment to quality service not only aids in resolving tenant disputes but also contributes to a positive tenant-landlord relationship, potentially reducing turnover and increasing occupancy rates. It’s not just about answering calls; it’s about providing a seamless, professional, and human engagement that enhances your property management operations.

Tenant Support with a Call Answering Service

Facilitating Clear and Continuous Communication

Facilitating clear and continuous communication is a cornerstone in the realm of property management. It’s the lifeblood that keeps the relationship between property managers and tenants healthy and productive. This is where our call answering service shines. At Centratel, we understand the importance of effective tenant communication. Our Property Management Answering Service ensures that no call goes unanswered, no matter the time of day or the nature of the inquiry. Be it a simple lease question or a pressing maintenance emergency, we ensure that your tenants receive prompt, accurate, and professional responses. 

Our human engagement approach ensures that your tenants feel heard and valued, fostering trust and satisfaction. This not only aids in resolving tenant disputes but also contributes to a positive tenant-landlord relationship, potentially reducing turnover and increasing occupancy rates. It’s not just about answering calls; it’s about providing a seamless, professional, and human engagement that enhances your property management operations. 

Allow Us to Become an Extension to Your Team

At Centratel, we understand the complexities of the property management industry. Our Property Management Answering Service is designed to seamlessly integrate with your operations, becoming an indispensable extension of your team. We comprehend the urgency of property-related calls, be it lockouts, maintenance emergencies, or simple inquiries. 

Our commitment to human engagement and our industry-low error rate ensures accurate and prompt responses, akin to your front office staff. We don’t just answer calls; we manage relationships, fostering trust between you, the landlord, and your tenants. 

Our service is not just about answering calls, it’s about providing a comprehensive property management answering service that enhances your reputation and contributes to the smooth running of your real estate business. With our service, you can focus on what you do best – managing properties and building relationships with tenants, while we handle the calls and ensure that your tenants’ needs are met promptly and accurately. We understand the importance of tenant screening, property inspection, property maintenance, and other crucial aspects of property management. Our flexible message delivery options and online access to message history add to our unique offerings. We offer a 30-day free trial and no long-term contracts, providing a risk-free solution to manage your calls round the clock. We invite you to Get a Free Quote and experience the difference we can make in your property management operations.

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A Telephone Answering Service Representative taking calls at Centratel

Centratel is an elite national telephone answering service headquartered in Bend, Oregon. Across the United States, Centratel’s Property Management Answering Service assists hundreds of property management operations handle overflow calls, screen after-hours inquiries, capture leads, and forward calls. Whether you’re managing rental homes, renting out apartments, managing an HOA or operating a senior living facility, an elite-quality property management answering service such as Centratel is the ideal solution. Call us today. Your first 30 days are free.

Taking the Next Step

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed below.)

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed on the right.)

Terms of Service

Why Choose Centratel

BY SAM CARPENTER
September 1, 2024

1.CENTRATEL’S UNIQUE 30-DAY FREE TRIAL

Why is this important? Because it will provide you a truly accurate estimate of cost (we bill monthly), it will demonstrate our quality, and it gives both sides of this equation—you and Centratel—the necessary time to refine and perfect operational details.

Here’s a testimonial from a new medical client that had just finished their 30-day trial: “Of course, I love the cost as it is close to the amount I was allowed by the president of the company. I told him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love you, Centratel, and the price. I’m ready to sign whatever documents you require. Thanks for the great service, and the free month! To a great partnership! -KB, Phoenix“

2.STATISTICALLY, THE BEST IN THE U.S.?

Answering service quality is 100% dependent on human action and reaction, and in the course of a single day a multitude of human decisions are made by the people who process the calls: Telephone Service Representatives, or TSRs. (Some answering services refer to them as “agents.” Others, “operators.”)

Like any other answering service, at Centratel we’re dealing with real live human beings and so human errors occur. But within this labor intensive service industry that is historically known for marginal quality, Centratel’s error rate is light years ahead of established standards. Our most recent Customer Reported Error Rate (April through June, 2024) was 1 customer-reported error for every 6,491 message transactions processed. That statistic is unmatched.

There’s no artificial intelligence manipulation, we do not offshore calls, and we were founded and have always operated within the United States. (Note that since early 2020, the COVID six-foot social distancing mandate drove thousands of small-to-medium sized answering services out of business. Large, foreign-owned multi-nationals, often disguised by the name of the local answering services they acquired, now thoroughly dominate the industry. Hence, an even further decline in general service quality. See this analysis.)

3.CUSTOMER SERVICE EXTRAORDINAIRE

Your concerns and requests will be instantly acted upon. It’s a work ethic that stands out in stark contrast from the general quality decline in human-to-human business-customer communications. You’ve seen it yourself, all around. At Centratel you will know the customer service people you’re working with by name, appreciating their special listening abilities as well as their take-action-now comportments i.e. see the testimonial in point #1 above. ‘Nuff said!

4.GETTING STARTED: IT’S SIMPLE AND FAST

Getting your new Centratel answering service 30-day free trial started is accomplished within 24-48 hours. From the start, your “onboarding” customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.

5.NEW TO USING AN ANSWERING SERVICE?

A majority of our current answering service accounts switched to us from another service because of quality problems. However, if you have not used a service before, you are not familiar with the options, benefits, and pitfalls. As noted, our 30-day free trial provides you—and us—plenty of time to precisely refine your desired message-taking and delivery protocols; to get things exactly the way you want them to be without any financial risk, undue pressure, or obligation. 

6.PRICING

Starting at $89 per month, our rates rank in the mid-range of the industry. For call processing, we charge by the “transaction unit” rather than the duration of time spent handling calls. The three “mega-services” in operation in the U.S. prefer time billing because it ensures the company is compensated for lower-paid/high-turnover —and thus slower— agents. In any answering service, it takes a long time for a new agent to become fast, efficient, and stable. At Centratel, we have always sought to retain experienced agents (via higher pay and great benefits) and, therefore, engender low staff turnover. Needless to say, experienced agents make fewer errors than trainees who learn on-the-job.

7.ACCURATELY COMPARING ANSWERING SERVICE PRICING IS COMPLICATED

It’s apples and oranges. There isn’t an industry standard for billing, and each answering service has its own formula. Also, as noted above, some services charge by “time” while others charge by “work units.” Others combine the two. At Centratel, we charge for the work we do, not by the time we spend. The raw truth is that the only reliable way to determine monthly cost for a new service is to use that service for a solid month. Most answering services offer a 7-day free trial or no trial at all.

8.BEWARE: MONTHLY OR 28-DAY BILLING?

Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.” There is no good reason for a 28-day billing cycle! It’s bait-and-switch: customers billed on a 28-day cycle actually receive thirteen billings per year and therefore the overall cost is higher.

9.NO CONTRACT AND SIMPLE TERMS OF SERVICE

We do not require a yearly contract for service because we believe you should have the opportunity to evaluate us real-time, without restraint. Our terms of service are simple and straight-forward.

10.VALUABLE FREE GIFT FOR CONTACTING US

If you take the time to discuss answering service with us, on the same day we will ship you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less, now in its 4th edition…but soon to be released in a 5th edition (August 2024). We’ll send you a copy of this 5th edition, too, when it’s released. (Sam is the founder and President of Centratel. December 1st 2024 marks his fortieth year of ownership.)