The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

property management answering service for small business

Managing Multiple Properties Made Easier with Centratel’s Property Management Answering Service for Small Business

November 17, 2023
Property Management
By Centratel

The Challenge of Managing Multiple Properties

Managing multiple properties is a complex endeavor, fraught with a multitude of challenges. From handling tenant inquiries to addressing maintenance emergencies, the tasks are endless and often unpredictable. The Property Management Answering Service for Small Business from Centratel steps in here, acting as a seamless extension of your front office staff. We understand the intricacies of the property management industry, the urgency of calls, and the importance of accurate and prompt responses. Our service is designed to handle the unexpected, ensuring that no call goes unanswered, no matter the hour. This not only enhances your tenant relations but also significantly reduces the stress and workload associated with managing multiple properties. With Centratel, you can focus on the strategic aspects of your property portfolio, confident that your tenant communication is in capable hands.

The Importance of Prompt and Accurate Tenant Communication

In the dynamic landscape of property management, the essence of prompt and accurate tenant communication cannot be overstated. It’s the lifeblood that fosters trust, resolves issues swiftly, and ultimately, retains tenants. With Centratel’s Property Management Answering Service, we bridge the communication gap between landlords and tenants, ensuring that every call is treated with the urgency and precision it deserves. 

Be it a maintenance emergency, a lease inquiry, or a simple rent-related question, our team of professionals is always at the ready, providing a seamless extension to your front office staff. We understand that in the realm of property management, every call matters. That’s why we’re committed to human engagement, not AI technology, to guarantee the lowest error rate in the industry. Our unique per-call billing system, coupled with our transparent monthly billing, ensures that you only pay for the calls we handle, offering clear, predictable costs. Experience the Centratel difference and see how we can enhance your tenant communication strategy.

The Role of Human Engagement in Tenant Communication

Human engagement plays a pivotal role in tenant communication, a cornerstone of successful property management. At Centratel, we understand that every call is an opportunity to strengthen the landlord-tenant relationship. Our Property Management Answering Service for Small Business is not just a call answering mechanism, but a reliable partner that mirrors your front office staff. We handle each call with the utmost professionalism and accuracy, be it a simple inquiry, a lockout, or a maintenance emergency. Our commitment to human engagement ensures that your tenants feel heard, valued, and promptly attended to, fostering trust and satisfaction. This approach not only enhances tenant communication but also contributes to the smooth operation of your property management business, whether it’s residential or commercial real estate. With Centratel, you can rest assured that your tenant communication is in capable hands, allowing you to focus on other critical aspects of your property management portfolio..

Improving Tenant Screening with Centratel’s Property Management Answering Service

Centratel’s Property Management Answering Service is a game-changer when it comes to tenant screening. In the property management industry, tenant screening is a critical process that determines the success of your real estate investment. It’s about more than just checking credit scores and rental history. It’s about ensuring that the tenant is a good fit for the property and can maintain a positive relationship with the landlord and other tenants. With our answering service for small business, we provide a seamless extension to your property management company, handling tenant inquiries with professionalism and accuracy. Our human engagement approach ensures that every interaction is handled with care, providing a positive experience for potential tenants. This not only enhances your company’s reputation but also contributes to a lower turnover rate and higher occupancy levels. Our commitment to accuracy means fewer errors in communication, leading to a smoother tenant screening process. Learn more about how our Property Management Answering Service can enhance your tenant screening process.

Our 30-Day Free Trial and No Long-Term Contracts

Embarking on a 30-day free trial with Centratel’s Property Management Answering Service is akin to stepping into a world of seamless efficiency and unparalleled accuracy. We understand that in the real estate industry, every call matters, be it a tenant locked out or a property maintenance emergency. Our trial period is designed to demonstrate our commitment to your business, showcasing our low error rate and prompt responses. We don’t believe in tying you down with long-term contracts. Our confidence in our service quality allows us to offer flexibility and freedom, ensuring you’re not bound by unnecessary obligations. This approach aligns with our core belief in transparent and predictable costs, as we charge per call, not by time. Experience the difference with Centratel, where we prioritize human engagement over AI technology, ensuring each call is handled with care and precision. Get a Free Quote today and discover how we can enhance your property management operations.

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A Telephone Answering Service Representative taking calls at Centratel

Centratel is an elite national telephone answering service headquartered in Bend, Oregon. Across the United States, Centratel’s Property Management Answering Service assists hundreds of property management operations handle overflow calls, screen after-hours inquiries, capture leads, and forward calls. Whether you’re managing rental homes, renting out apartments, managing an HOA or operating a senior living facility, an elite-quality property management answering service such as Centratel is the ideal solution. Call us today. Your first 30 days are free.

Taking the Next Step

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed below.)

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed on the right.)

Terms of Service

Why Choose Centratel

BY SAM CARPENTER
October 1, 2024

1.CENTRATEL’S UNIQUE 30-DAY FREE TRIAL

Why is this important? Because it will provide you a truly accurate estimate of cost (we bill monthly), it will demonstrate our quality, and it gives both sides of this equation—you and Centratel—the necessary time to refine and perfect operational details.

Here’s a testimonial from a new medical client that had just finished their 30-day trial: “Of course, I love the cost as it is close to the amount I was allowed by the president of the company. I told him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love you, Centratel, and the price. I’m ready to sign whatever documents you require. Thanks for the great service, and the free month! To a great partnership! -KB, Phoenix“

2.STATISTICALLY, THE BEST IN THE U.S.?

Answering service quality is 100% dependent on human action and reaction, and in the course of a single day a multitude of human decisions are made by the people who process the calls: Telephone Service Representatives, or TSRs. (Some answering services refer to them as “agents.” Others, “operators.”)

Like any other answering service, at Centratel we’re dealing with real live human beings and so human errors occur. But within this labor intensive service industry that is historically known for marginal quality, Centratel’s error rate is light years ahead of established standards. Our most recent Customer Reported Error Rate (July through September, 2024) was 1 customer-reported error for every 6,077 message transactions processed. That statistic is unmatched.

There’s no artificial intelligence manipulation, we do not offshore calls, and we were founded and have always operated within the United States. (Note that since early 2020, the COVID six-foot social distancing mandate drove thousands of small-to-medium sized answering services out of business. Large, foreign-owned multi-nationals, often disguised by the name of the local answering services they acquired, now thoroughly dominate the industry. Hence, an even further decline in general service quality. See this analysis.)

3.CUSTOMER SERVICE EXTRAORDINAIRE

Your concerns and requests will be instantly acted upon. It’s a work ethic that stands out in stark contrast from the general quality decline in human-to-human business-customer communications. You’ve seen it yourself, all around. At Centratel you will know the customer service people you’re working with by name, appreciating their special listening abilities as well as their take-action-now comportments i.e. see the testimonial in point #1 above. ‘Nuff said!

4.GETTING STARTED: IT’S SIMPLE AND FAST

Getting your new Centratel answering service 30-day free trial started is accomplished within 24-48 hours. From the start, your “onboarding” customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.

5.NEW TO USING AN ANSWERING SERVICE?

A majority of our current answering service accounts switched to us from another service because of quality problems. However, if you have not used a service before, you are not familiar with the options, benefits, and pitfalls. As noted, our 30-day free trial provides you—and us—plenty of time to precisely refine your desired message-taking and delivery protocols; to get things exactly the way you want them to be without any financial risk, undue pressure, or obligation. 

6.PRICING

Starting at $89 per month, our rates rank in the mid-range of the industry. For call processing, we charge by the “transaction unit” rather than the duration of time spent handling calls. Large “mega-services” operating in the U.S. prefer time billing because it ensures the company is compensated for lower-paid/high-turnover — and thus slower — agents. No matter the quality or how long they keep your callers on hold, they still make a profit. And yes, it can get expensive.

In any answering service, it takes a long time for a new agent to become fast, efficient, and stable. At Centratel, we pamper and reward experienced agents (via higher pay and great benefits) and therefore have extremely low staff turnover. Needless to say, experienced agents make fewer errors than trainees who learn on-the-job.

7.ACCURATELY COMPARING ANSWERING SERVICE PRICING IS COMPLICATED

It’s apples and oranges. There isn’t an industry standard for billing, and each answering service has its own formula. Also, as noted above, some services charge by agent “time” while others charge by “work units.” Some others combine the two. At Centratel, we charge for the work we do, not by the time we spend. The raw truth is that the only reliable way to determine monthly cost for a new service is to use that service for a solid month. Most answering services offer a 7-day free trial or no trial at all.

8.BEWARE: MONTHLY OR 28-DAY BILLING?

Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.” There is no good reason for a 28-day billing cycle! It’s bait-and-switch: customers billed on a 28-day cycle actually receive thirteen billings per year and therefore the overall cost is higher.

9.NO CONTRACT AND SIMPLE TERMS OF SERVICE

We do not require a yearly contract for service because we believe you should have the opportunity to evaluate us real-time, without restraint. Our terms of service are simple and straight-forward.

10.VALUABLE FREE GIFT FOR CONTACTING US

If you take the time to discuss answering service with us, on the same day we will ship you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less, now in its 5th edition. We’ll send you a copy just for contacting us. (Sam is the founder and President of Centratel. December 1st 2024 marks his fortieth year of ownership.)