The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

property management answering service

Streamlining Property Management: The Unseen Benefits of Centratel’s Answering Service

October 3, 2023
Property Management
By Centratel

The bustling world of property management teems with an ever-evolving landscape of challenges and emergencies. It’s not just about handling brick and mortar but juggling the intricacies of leases, navigating tenant relationships, and ensuring every property remains a viable asset. Amidst these multifaceted operations, the foundation of success lies in efficient communication. Here’s where Centratel steps in, shedding light on the unseen benefits our answering service offers to this dynamic industry.

Navigating the Waters of Property Emergencies

Emergencies are unpredictable storms that can quickly capsize a property manager’s boat if not addressed promptly.

Water Leaks and the Power of Immediate Response

A water leak can escalate from a minor nuisance to a costly disaster in mere hours. With Centratel’s 24/7 answering service, property managers receive instant alerts, allowing for rapid interventions, potentially saving thousands in damages. Our commitment ensures you’re never caught off guard. Dive deeper into our emergency response system on our specialized answering service page.

Elevator Malfunctions: Keeping Tenants Safe and Satisfied

In multi-story buildings, elevator breakdowns aren’t just inconvenient; they pose a potential safety hazard. Our telephone answering service ensures that technicians or elevator service companies are promptly informed, minimizing downtime and ensuring tenant safety.

Security System Malfunctions: Preserving Property Integrity

When security systems falter, the risk isn’t just to physical assets, but to tenant trust. Through Centratel, alerts regarding security breaches are relayed with precision, ensuring swift countermeasures and preserving the reputation of the property.

Addressing the Continuous Challenges of Property Management

It’s not just emergencies; daily challenges require an astute approach to ensure a property’s viability and profitability.

Tenant Turnover: Smooth Transitions and Seamless Communications

Tenant turnover can be a drain on resources. Efficient communication can significantly smoothen the transition process. Whether it’s relaying information about keys, deposits, or utilities, Centratel’s service ensures messages reach the right hands without delay.

Legal Regulations and Keeping Property Managers Informed

The world of property management is densely regulated. Missing out on a crucial legal update can have significant repercussions. Centratel’s telephone answer service prioritizes crucial legal updates, ensuring property managers are always a step ahead.

Budgeting: A Balancing Act Enhanced by Clear Communication

Budgeting is a tightrope walk. Unexpected costs can throw off calculations, while timely updates can help in recalibration. Our clear and concise communication services ensure property managers have real-time data to make informed financial decisions.

Centratel: A Partner in Enhancing Property Management Operations

In an industry where the stakes are high, and margins are often slim, every call, every message, and every alert counts. Centratel’s answering service acts as the guardian at the gates, ensuring no vital information slips through the cracks. It’s not just about answering calls; it’s about upholding the integrity of the entire property management operation. Our price-quote page offers a transparent look into our services, underlining our commitment to enhancing the property management industry.

In an ever-evolving landscape of lease agreements, tenant rights, and property maintenance, Centratel stands as a beacon, ensuring that communication remains the cornerstone of successful property management. Whether it’s the hustle of daily operations or the unpredictability of emergencies, we are here, ensuring every call is a step towards greater efficiency and enhanced client satisfaction.

Image by Drazen Zigic on Freepik

A Telephone Answering Service Representative taking calls at Centratel

Centratel is an elite national telephone answering service headquartered in Bend, Oregon. Across the United States, Centratel’s Property Management Answering Service assists hundreds of property management operations handle overflow calls, screen after-hours inquiries, capture leads, and forward calls. Whether you’re managing rental homes, renting out apartments, managing an HOA or operating a senior living facility, an elite-quality property management answering service such as Centratel is the ideal solution. Call us today. Your first 30 days are free.

Taking the Next Step

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed below.)

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed on the right.)

Terms of Service

Why Choose Centratel

BY SAM CARPENTER
September 1, 2024

1.CENTRATEL’S UNIQUE 30-DAY FREE TRIAL

Why is this important? Because it will provide you a truly accurate estimate of cost (we bill monthly), it will demonstrate our quality, and it gives both sides of this equation—you and Centratel—the necessary time to refine and perfect operational details.

Here’s a testimonial from a new medical client that had just finished their 30-day trial: “Of course, I love the cost as it is close to the amount I was allowed by the president of the company. I told him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love you, Centratel, and the price. I’m ready to sign whatever documents you require. Thanks for the great service, and the free month! To a great partnership! -KB, Phoenix“

2.STATISTICALLY, THE BEST IN THE U.S.?

Answering service quality is 100% dependent on human action and reaction, and in the course of a single day a multitude of human decisions are made by the people who process the calls: Telephone Service Representatives, or TSRs. (Some answering services refer to them as “agents.” Others, “operators.”)

Like any other answering service, at Centratel we’re dealing with real live human beings and so human errors occur. But within this labor intensive service industry that is historically known for marginal quality, Centratel’s error rate is light years ahead of established standards. Our most recent Customer Reported Error Rate (April through June, 2024) was 1 customer-reported error for every 6,491 message transactions processed. That statistic is unmatched.

There’s no artificial intelligence manipulation, we do not offshore calls, and we were founded and have always operated within the United States. (Note that since early 2020, the COVID six-foot social distancing mandate drove thousands of small-to-medium sized answering services out of business. Large, foreign-owned multi-nationals, often disguised by the name of the local answering services they acquired, now thoroughly dominate the industry. Hence, an even further decline in general service quality. See this analysis.)

3.CUSTOMER SERVICE EXTRAORDINAIRE

Your concerns and requests will be instantly acted upon. It’s a work ethic that stands out in stark contrast from the general quality decline in human-to-human business-customer communications. You’ve seen it yourself, all around. At Centratel you will know the customer service people you’re working with by name, appreciating their special listening abilities as well as their take-action-now comportments i.e. see the testimonial in point #1 above. ‘Nuff said!

4.GETTING STARTED: IT’S SIMPLE AND FAST

Getting your new Centratel answering service 30-day free trial started is accomplished within 24-48 hours. From the start, your “onboarding” customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.

5.NEW TO USING AN ANSWERING SERVICE?

A majority of our current answering service accounts switched to us from another service because of quality problems. However, if you have not used a service before, you are not familiar with the options, benefits, and pitfalls. As noted, our 30-day free trial provides you—and us—plenty of time to precisely refine your desired message-taking and delivery protocols; to get things exactly the way you want them to be without any financial risk, undue pressure, or obligation. 

6.PRICING

Starting at $89 per month, our rates rank in the mid-range of the industry. For call processing, we charge by the “transaction unit” rather than the duration of time spent handling calls. The three “mega-services” in operation in the U.S. prefer time billing because it ensures the company is compensated for lower-paid/high-turnover —and thus slower— agents. In any answering service, it takes a long time for a new agent to become fast, efficient, and stable. At Centratel, we have always sought to retain experienced agents (via higher pay and great benefits) and, therefore, engender low staff turnover. Needless to say, experienced agents make fewer errors than trainees who learn on-the-job.

7.ACCURATELY COMPARING ANSWERING SERVICE PRICING IS COMPLICATED

It’s apples and oranges. There isn’t an industry standard for billing, and each answering service has its own formula. Also, as noted above, some services charge by “time” while others charge by “work units.” Others combine the two. At Centratel, we charge for the work we do, not by the time we spend. The raw truth is that the only reliable way to determine monthly cost for a new service is to use that service for a solid month. Most answering services offer a 7-day free trial or no trial at all.

8.BEWARE: MONTHLY OR 28-DAY BILLING?

Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.” There is no good reason for a 28-day billing cycle! It’s bait-and-switch: customers billed on a 28-day cycle actually receive thirteen billings per year and therefore the overall cost is higher.

9.NO CONTRACT AND SIMPLE TERMS OF SERVICE

We do not require a yearly contract for service because we believe you should have the opportunity to evaluate us real-time, without restraint. Our terms of service are simple and straight-forward.

10.VALUABLE FREE GIFT FOR CONTACTING US

If you take the time to discuss answering service with us, on the same day we will ship you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less, now in its 4th edition…but soon to be released in a 5th edition (August 2024). We’ll send you a copy of this 5th edition, too, when it’s released. (Sam is the founder and President of Centratel. December 1st 2024 marks his fortieth year of ownership.)