From tenants who are struggling to pay rent to making sure that contractors can carry out necessary work safely and more, property managers are facing a whole new set of challenges in the face of COVID-19. On top of this, in order to observe safe social distancing guidelines, many property managers and their employees are working from home. Property managers must also stay abreast of recommendations from the government and medical authorities to keep tenants, employees and contractors safe.
Tenants need to have ways to pay their rent that does not require them to interact in person, whether that is online or via a mail drop. In some areas, there may be provisions to defer or forgive rent payments while in other places, tenants and property managers may need to work out payment arrangements.
Move-Ins and Move-Outs
Despite the pandemic, people still need to find new apartments and move out of old ones. Some property owners have put measures in place that allow tenants to do inspections on their own. Many have also moved viewings online. This could mean needing additional protocols for people who are from out of town and who must rent a place without visiting it first. Precautions may also require extra cleaning in between tenants.
Maintenance and Communication
One of the major duties of property managers is to ensure that repairs are made promptly. Some of these may be emergencies, but even in an emergency, it is important to observe safety measures. Some tenants may not be comfortable having someone in their home or might prefer to be out if maintenance must be done. Property managers must find a way to work around all of these issues.
Good communication is critical at this time. More than ever, tenants need to have their worries responded to in a timely fashion. Property management is a 24/7 job. With these new protocols and concerns, neither property managers nor their tenants want to worry about whether someone can be reached round the clock in case of emergencies. An answering service staffed by professionals trained in the industry can fill the gaps when regular employees are unable to be on call. This not only provides peace of mind for tenants but also ensures greater safety since tenants can get their questions answered as soon as possible.
Centratel is an elite national telephone answering service located in Bend, Oregon. Centratel’s Property Management Answering Service assists hundreds of property managers handle overflow calls, capture leads and forward calls. Whether you’re managing rental homes, renting out apartments, managing an HOA or senior living facility, a property management answering service is an ideal solution.