If you don’t have after-hours phone coverage for your property management company, you’re missing one of the most powerful components of a thriving business: availability. Let’s talk about some of the biggest advantages to working with an elite-quality professional answering service that operates around the clock.
Exceptional Customer Care
When a potential client or current tenant calls and receives a pre-recorded message, it’s horribly impersonal. No one likes to leave a voicemail, especially in emergency situations. To avoid these caller-frustrations (as well as potential missed opportunities), give your clients instant access to a live person at all hours of the day. In the U.S., thousands of your competitors are already doing this…
Here are some immediate benefits:
- New clients will know high quality customer service from their first encounter. You can be sure this kind of great caller-experience will contribute to a better bottom line and consistent growth.
- Because they receive a fast, human response to their concerns, current tenants and clients will feel they are important and that your operation is super-professional.
- Because of the above, expect constant referrals.
It’s very simple: excellent customer care leads to loyal tenants and clients…and growth.
Relief for Team Members
And there is this: during business hours your busy staff are not always able to give their full attention to incoming calls. For example, if you are advertising new properties, you’ll likely receive simultaneous calls from people requesting more information…and your staff may be tied up on the phone. You can relieve the tension on your people by allowing a property management answering service to assist with overflow calls. With messages that are dispatched immediately by your service, staff can then respond to those inquiries during calmer business hours.
Emergencies Receive Prompt Attention
What about emergency calls? If they come in after-hours, you may not know about the problem until the next morning. In the meantime, your tenants and clients are handling the situation without your support or guidance, very possibly in the wee hours of the morning or on a weekend afternoon or holiday.
An after-hours answering service is the simple way to ensure you’re immediately made aware of emergencies, as your service immediately notifies you of emergencies while screening out non-urgent calls. It’s a beautiful thing: Gain peace of mind knowing you will always know the moment an emergency call is received. And…no more waking up to field non-urgent calls that really could wait until the next regular office hours.
The Difference a Quality Answering Service Makes
You can improve the flow of business in your property management company while easing the stress of your employees, practically overnight. It’s as simple as contacting us to discuss your after-hours phone service options. Ensuring that you can act immediately when emergencies arise, we’re your secret to improving customer care, boosting morale in the office, and bolstering your bottom line.
Centratel is an elite national telephone answering service located in Bend, Oregon. Across the United States, Centratel’s Property Management Answering Service assists hundreds of property management operations handle overflow calls, screen after-hours inquiries, capture leads, and forward calls. Whether you’re managing rental homes, renting out apartments, managing an HOA or operating a senior living facility, an elite-quality property management answering service such as Centratel is the ideal solution. Call us today. Your first 30 days are free.