The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

hvac answering service for small business

Stay Ahead in the Competitive HVAC Market with Our Professional HVAC Answering Service for Small Business

November 20, 2023
HVAC
By Centratel

Revolutionize Your HVAC Business with Our Answering Service for Small Business

Revolutionize your HVAC business with our answering service for small business. At Centratel, we’re not just an external solution; we’re an indispensable extension of your HVAC team. Our operators, based in the United States, are ready to handle your calls 24/7, ensuring that your heating, cooling, and ventilation services are always available to your customers. We understand the urgency of HVAC concerns, from system breakdowns to scheduled maintenance, and we’re committed to keeping your business connected without interruption. 

Our unique approach to call processing protocols, built on 38 years of emergency dispatch for HVAC businesses, ensures that your customers’ calls are handled with speed, accuracy, and professionalism. Whether it’s a residential customer needing an emergency repair or a commercial client scheduling a routine inspection, our answering service for small business is designed to meet the ever-growing demands of your HVAC business. Experience the Centratel difference today.

Quality Assurance in Every Call

At Centratel, we take pride in our quality assurance that sets us apart in the HVAC industry. Our answering service for small business is built on a foundation of meticulous attention to detail, ensuring every call is handled with precision and professionalism. We understand the intricacies of the HVAC industry, from the urgency of a heating system breakdown to the complexities of ventilation equipment installation. Our team is trained to handle all aspects of your HVAC business calls, providing a seamless extension of your team. Our commitment to quality assurance means that we don’t just meet industry standards – we set them.

Our Commitment to Authentic Human Engagement

At Centratel, our commitment to authentic human engagement is the cornerstone of our HVAC answering service. We believe in the power of human connection, especially in an industry as critical as HVAC. Our professional, U.S. based operators understand the nuances of the HVAC industry, from the urgency of a system breakdown to the intricacies of scheduled maintenance. 

We don’t rely on AI technology or outsourcing; instead, we prioritize genuine human interaction to ensure accuracy, speed, and a personal touch in every call. This approach not only enhances the quality of our service, but also fosters trust and reliability with your customers, strengthening your customer relationships. Whether it’s a residential emergency or a commercial installation, our operators are trained to handle all types of HVAC calls with utmost professionalism and efficiency. With Centratel, you can rest assured that your customers are in good hands, and your HVAC business is poised for success.

Innovative Technology Meets Traditional Customer Service

At Centratel, we seamlessly blend innovative technology with traditional customer service to deliver an unparalleled answering service for small business. Our state-of-the-art technology ensures that your HVAC business stays connected 24/7, while our commitment to traditional customer service guarantees that every call is handled with the utmost professionalism and care. We understand the intricacies of the HVAC industry, from the urgency of heating and cooling emergencies to the importance of regular ventilation maintenance. Our operators, trained in HVAC terminology and protocols, are equipped to handle all types of calls, whether it’s a residential customer inquiring about air conditioning repair, a commercial client scheduling a routine system inspection, or an emergency call for a furnace breakdown. With our innovative technology and commitment to traditional customer service, we help your HVAC business maintain a high standard of customer care, ensuring that your clients receive the prompt, professional service they deserve.

Understanding the Urgency of HVAC Concerns

When it comes to HVAC concerns, we at Centratel fully comprehend the urgency that underpins each call. We recognize that a malfunctioning heating or cooling system can drastically impact comfort and safety, particularly during extreme weather conditions. Whether it’s a residential customer dealing with a broken air conditioner in the sweltering summer heat, or a commercial client facing a furnace failure in the dead of winter, every call is a potential emergency. Our HVAC Answering Service is designed to address these urgent situations with speed and efficiency. Our U.S. based operators are trained to handle a wide range of HVAC scenarios, from system breakdowns and scheduled maintenance to simple inquiries about energy efficiency or thermostat settings. With our vast experience in the HVAC industry, we understand the nuances of each call, enabling us to provide accurate, timely, and professional responses that reflect the high standards of your HVAC business.

How We Keep Your HVAC Business Connected Without Interruption

Keeping your HVAC business connected without interruption is our utmost priority at Centratel. We understand that in the HVAC industry, every call is a potential emergency that requires immediate attention. Be it a residential heating issue or a commercial cooling system breakdown, our HVAC Answering Service ensures that no call goes unanswered. Our live U.S. based operators, trained with specific knowledge of HVAC terminology and protocols, are available 24/7 to handle your customer calls. We don’t just answer calls; we provide solutions. From scheduling maintenance appointments to providing quotes for system installations, our operators are equipped to handle a wide range of HVAC-related inquiries. Our commitment to accuracy and speed, backed by our industry-low error rate, ensures that your customers receive the highest quality service, while your business enjoys uninterrupted connectivity. With Centratel, your HVAC business is always open, always ready, and always connected.

Get a Free Quote Today and Experience the Centratel Difference

Experience the Centratel difference today and transform your HVAC business. Our HVAC Answering Service is designed to resonate with the challenges and emergencies that global companies in the HVAC field face. We don’t just offer an external solution; we become an indispensable extension of your HVAC team. With our service, you can focus on what you do best – providing top-notch HVAC services, while we handle your calls with utmost professionalism. Don’t let the competitive HVAC market slow you down. Get a Free Quote today and let us show you the Centratel difference.

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A Telephone Answering Service Representative taking calls at Centratel

Centratel is an elite national telephone answering service headquartered in Bend, Oregon. Centratel’s HVAC Answering Service assists hundreds of heating, ventilation and air conditioning businesses, during and after-hours. By a variety of statistics, Centratel is the highest quality answering service available anywhere.

Taking the Next Step

For more specifics on cost, to start the onboarding process, or if you have questions, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed below.)

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed on the right.)

 
Terms of Service

Why Choose Centratel

BY SAM CARPENTER
December 1, 2024

1.CENTRATEL’S UNIQUE 30-DAY FREE TRIAL

Why is this important? Because it will provide you a truly accurate estimate of cost (we bill monthly), it will demonstrate our quality, and it gives both sides of this equation—you and Centratel—the necessary time to refine and perfect operational details.

Here’s a testimonial from a new medical client that had just finished their 30-day trial: “Of course, I love the cost as it is close to the amount I was allowed by the president of the company. I told him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love you, Centratel, and the price. I’m ready to sign whatever documents you require. Thanks for the great service, and the free month! To a great partnership! -KB, Phoenix“

2.STATISTICALLY, THE BEST IN THE U.S.?

Answering service quality is 100% dependent on human action and reaction, and in the course of a single day a multitude of human decisions are made by the people who process the calls: Telephone Service Representatives, or TSRs. (Some answering services refer to them as “agents.” Others, “operators.”)

Like any other answering service, at Centratel we’re dealing with real live human beings and so human errors occur. But within this labor intensive service industry that is historically known for marginal quality, Centratel’s error rate is light years ahead of established standards. Our most recent Customer Reported Error Rate (July through September, 2024) was 1 customer-reported error for every 6,077 message transactions processed. That statistic is unmatched.

There’s no artificial intelligence manipulation, we do not offshore calls, and we were founded and have always operated within the United States. (Note that since early 2020, the COVID six-foot social distancing mandate drove thousands of small-to-medium sized answering services out of business. Large, foreign-owned multi-nationals, often disguised by the name of the local answering services they acquired, now thoroughly dominate the industry. Hence, an even further decline in general service quality. See this analysis.)

3.CUSTOMER SERVICE EXTRAORDINAIRE

Your concerns and requests will be instantly acted upon. It’s a work ethic that stands out in stark contrast from the general quality decline in human-to-human business-customer communications. You’ve seen it yourself, all around. At Centratel you will know the customer service people you’re working with by name, appreciating their special listening abilities as well as their take-action-now comportments i.e. see the testimonial in point #1 above. ‘Nuff said!

4.GETTING STARTED: IT’S SIMPLE AND FAST

Getting your new Centratel answering service 30-day free trial started is accomplished within 24-48 hours. From the start, your “onboarding” customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.

5.NEW TO USING AN ANSWERING SERVICE?

A majority of our current answering service accounts switched to us from another service because of quality problems. However, if you have not used a service before, you are not familiar with the options, benefits, and pitfalls. As noted, our 30-day free trial provides you—and us—plenty of time to precisely refine your desired message-taking and delivery protocols; to get things exactly the way you want them to be without any financial risk, undue pressure, or obligation. 

6.PRICING

Starting at $89 per month, our rates rank in the mid-range of the industry. For call processing, we charge by the “transaction unit” rather than the duration of time spent handling calls. Large “mega-services” operating in the U.S. prefer time billing because it ensures the company is compensated for lower-paid/high-turnover — and thus slower — agents. No matter the quality or how long they keep your callers on hold, they still make a profit. And yes, it can get expensive.

In any answering service, it takes a long time for a new agent to become fast, efficient, and stable. At Centratel, we pamper and reward experienced agents (via higher pay and great benefits) and therefore have extremely low staff turnover. Needless to say, experienced agents make fewer errors than trainees who learn on-the-job.

7.ACCURATELY COMPARING ANSWERING SERVICE PRICING IS COMPLICATED

It’s apples and oranges. There isn’t an industry standard for billing, and each answering service has its own formula. Also, as noted above, some services charge by agent “time” while others charge by “work units.” Some others combine the two. At Centratel, we charge for the work we do, not by the time we spend. The raw truth is that the only reliable way to determine monthly cost for a new service is to use that service for a solid month. Most answering services offer a 7-day free trial or no trial at all.

8.BEWARE: MONTHLY OR 28-DAY BILLING?

Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.” There is no good reason for a 28-day billing cycle! It’s bait-and-switch: customers billed on a 28-day cycle actually receive thirteen billings per year and therefore the overall cost is higher.

9.NO CONTRACT AND SIMPLE TERMS OF SERVICE

We do not require a yearly contract for service because we believe you should have the opportunity to evaluate us real-time, without restraint. Our terms of service are simple and straight-forward.

10.VALUABLE FREE GIFT FOR CONTACTING US

If you take the time to discuss answering service with us, on the same day we will ship you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less, now in its 5th edition. We’ll send you a copy just for contacting us. (Sam is the founder and President of Centratel. December 1st 2024 marks his fortieth year of ownership.)