Your phone rings 24/7. So how can your HVAC company be sure to handle all these calls so no customers are forced to call your competition? Truth is, you probably are losing customers to the competition, and don’t even know it! Hiring an experienced elite-quality HVAC answering service, like Centratel, will enable you to capture every single inquiry.
Avoid Voicemail
If your staff is on the phone, where do your incoming calls go? Customers with an immediate need (most of them!) want to speak to a real live human being, and they want to do it now! Hiring an elite-quality HVAC answering service like Centratel, with 40 years of experience in the HVAC field, will guarantee your customers – and potential customers – are instantly assisted.
No More Long Hold Times
Putting callers on hold more than momentarily is never a good thing. They’re likely to call another company right now so they can instantly speak to a real person. Statistically, Centratel is literally the highest quality answering service in the U.S., and a big part of holding that mantle over the last two decades is that we are always fully staffed with very highly-paid, career telephone agents. (More than a few of our TSR staff have been with Centratel for over twenty years.) Our TSR agents possess intimate knowledge and expertise in the HVAC industry, able to act as an intimate extension of your operation. And we’re so good at what we do that customers will hardly, if ever, know that we are not physically working from inside your office as part of your permanent in-house staff.
Assertively Employ Active Listening
Once the customer is on the phone, employing super-active listening skills delivered in a friendly-yet-professional demeanor will ensure you provide a positive experience to your customer that is worth remembering. Centratel TSRs are trained to ask pertinent questions and then carefully listen, as they capture and then deliver precisely accurate information to your people.
Capturing every single customer call is vital to your HVAC company’s success. Don’t lose potential clients, or current customers, due to long hold times, voicemail-jail and other customer-frustrating hurdles. Hiring an elite-quality HVAC answering service like Centratel is your solution to ensuring your calls – all of them! – are handled quickly and professionally, 24/7.
