Partnering with an elite-quality answering service provides significant benefits to both small and medium-sized HVAC businesses. In the United States, tens of thousands of HVAC contractors use answering services to enhance their service efficiency, improve client satisfaction and enhance their bottom lines.
But aren’t answering services cost prohibitive?
Not at all! Even elite-quality answering service call-plans typically start for less than $100 per month and can provide instant benefits that will enable you to:
- Complete your work faster and more precisely – and more profitably than ever before. As we process your overflow and/or after-hours calls, there will be no more disruptions on the job that will distract your technician’s focus from the task at hand
- Communicate with – and satisfy – your clients in real-time. No more voicemail messages… or full voicemail boxes (that prevent customers from speaking or even leaving a message – certainly not a good signal to your clients and potential clients.) Callers reach a live human being agent who listens intently and then interacts professionally and with zero-defect. Using exact emergency and non-emergency message dispatch protocols, an elite-quality answering service agent will demonstrate to your clients that you can respond to any challenge
- Protect your field workers from burn-out. No more non-emergency calls in the middle of the night or on weekends…
- Significantly increase revenue! Now you can rest assured that critical calls representing potential new bids or job opportunities will not be missed. And clearly, if you miss a call from someone in need of immediate service, that person will simply move on to the next online listing looking for an HVAC company that actually answers in the moment. (In the answering service world, this is called “call capture.”)
- Instantly jump ahead of your competition. Win more complex – and more lucrative – jobs by being 100% reachable, responsive and organized. Demonstrate to every caller that you prioritize communications
With the help of an elite-quality answering service to perfect your communications, both large and small HVAC companies are opening the door for new business opportunities and additional avenues for growth, for a whole lot less than you might think.
Centratel is an elite national telephone answering service headquartered in Bend, Oregon. Centratel’s HVAC Answering Service assists hundreds of heating, ventilation and air conditioning businesses, during and after-hours. By a variety of statistics, Centratel is the highest quality answering service available anywhere.