Of course, you know this already: Family members expect the highest levels of competence, professionalism, and compassion in every single encounter with your organization. They expect friendly and available staff, staff members who aren’t rushed and who are able to focus their best energy on the patient. To help achieve these high standards, many home healthcare businesses choose to partner with an elite-quality telephone answering service.
So, how exactly can a telephone answering service reduce caregiver stress and improve patient care for your home healthcare business?
Read on to learn all the ways a truly high-quality home health telephone answering service can help your staff perform smoothly, efficiently and compassionately.
Provide complete call coverage when staff is busy
Patients and family members do not want to be put on hold or receive a recorded voicemail. Whether staff is helping patients, meeting with family or handling new patient inquiries, no calls are missed. And, emergency calls are delivered immediately to your home health staff no matter where they are or what they are doing. What better way to build trust than to provide 24/7 accessibility to new and current patients, while also allowing staff to focus on immediate priorities?
Provide high quality after-hours call coverage no matter the time of day
Without compromising quality of service, the elite answering provides “front-office” backup when staffing is limited. This includes screening for emergency calls…and ensuring that emotional family members will reach your staff members immediately. Compassionate, competent, and deeply experienced answering service agents are valuable assets to your business.
Discern between urgent and non-urgent calls
Experienced career agents are able to quickly differentiate between urgent and non-urgent calls; immediately live-transferring urgent calls to your staff. Escalating emergency message relay protocols are precisely implemented according to your specific guidelines, ensuring immediate message delivery to the right people. Non-urgent messages are dispatched using alternative delayed-delivery methods: no more fielding non-urgent calls at 11pm because there is no way to determine who is calling and what they are calling about. This makes life easier for your on-call staff, and for you…
HIPAA Compliant Care
The elite answering services that specialize in the Home Healthcare industry employs agents who are HIPAA trained and certified. Patient health information is rigorously protected. Confidentiality is never compromised, putting patients and their caregivers at ease.
It really is a simple thing. Your home healthcare business is a 24/7/365 operation. And your staff has to be available to take calls. Across the United States, elite-quality answering services provide invaluable assistance to home healthcare businesses so they can perform at their best.
Give Centratel a call for more information, or check our online information here.
Centratel an elite national telephone answering service located in Bend, Oregon, assists scores of home health and hospice operations, handling overflow calls, screening after-hours inquiries, capturing leads, and forwarding urgent calls.