The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

hospice-answering-service-for-small-business

Maximizing Patient Care: The Role of a 24/7 Hospice Call Service in Home Health

November 27, 2023
Home Healthcare & Hospice
By Centratel

Maximizing Patient Satisfaction with Centratel’s 24/7 Hospice Call Answering Services

At Centratel, we understand the profound impact a hospice answering service can have on patient satisfaction. Our dedicated team is available 24/7, ensuring that your patients and their families are never left without support. We believe in the power of human connection, and we strive to provide a seamless extension of your compassionate services. Our commitment to accuracy and speed, coupled with our HIPAA compliant message delivery systems, ensures that your patients receive the care they deserve, when they need it most. We understand the unique challenges of the home health and hospice industry, and we’re here to help you navigate them. Our services are designed to maximize your quality time with patients, allowing you to focus on providing exceptional care. With Centratel, you can rest assured that your patients are in good hands. Get a Free Quote today and experience the Centratel difference for yourself.

The Centratel Difference: A Premier Hospice Answering Service

Centratel stands as a beacon of excellence in the realm of hospice answering services, setting the gold standard in the industry. Our reputation is built on over 38 years of unwavering commitment to delivering impeccable service, marked by an industry-low error rate. We are the silent partner in your mission of providing compassionate care, ensuring seamless continuity of your services round-the-clock. Our specialized team becomes an extension of your own, handling routine tasks and allowing you to focus on what truly matters – the patients. We understand the criticality of privacy in the home health and hospice sector, and our HIPAA compliant message delivery systems are designed to safeguard confidential information, providing peace of mind. With Centratel, you are not just choosing a service provider, but a partner committed to enhancing patient satisfaction and elevating the standards of patient care.

Enhancing the Patient Experience with 24/7 Call Answering Services

Imagine a world where the patient experience is not just a metric, but a mission. A world where every call is answered with empathy and compassion, where every interaction is a testament to the dedication of your team. This is the world Centratel’s call answering services strive to create. We understand that in the home health and hospice industry, every call matters. It could be a family seeking comfort, a patient in need of immediate assistance, or a physician coordinating care. Our team is trained to handle these calls with the sensitivity they deserve, ensuring that your patients and their families feel heard, respected, and cared for. We don’t just answer calls; we enhance the patient experience, one call at a time. Our commitment to this mission is reflected in our meticulous attention to detail, our industry-low error rate, and our unwavering dedication to human engagement. We believe in the power of human connection, and we leverage this belief to provide a service that not only meets but exceeds expectations. Experience the difference that Centratel’s Hospice Answering Service can make in enhancing the patient experience.

Elevating Patient Care Standards with Centratel’s Specialized Services

Centratel’s specialized services are designed to elevate patient care standards in the home health and hospice industry. Our dedicated team works tirelessly to ensure the continuity of your compassionate services, allowing you to focus on what truly matters – providing quality care to your patients. We understand the critical role that communication plays in patient care, especially in the home health and hospice field. Our call answering services are not just about taking calls; they are about ensuring that every interaction contributes positively to the patient’s well-being. We provide HIPAA compliant message delivery systems, ensuring that confidential information remains secure and that compliance with Privacy Rules & Regulations is maintained. Our commitment to enhancing patient care standards is reflected in our meticulous attention to detail, our industry-low error rate, and our unwavering dedication to human engagement. We believe in the power of human connection, and we leverage this belief to provide a service that not only meets but exceeds expectations. Experience the difference that Centratel’s specialized services can make in elevating patient care standards in the home health and hospice industry.

Get a Free Quote: Experience the Centratel Advantage

Discover the Centratel advantage and transform your home health and hospice operations with our unparalleled call answering services. Our commitment to accuracy, speed, and human engagement sets us apart in the industry. We understand the critical nature of your work and the importance of immediate, accurate communication in the home health and hospice field. Our team is trained to handle sensitive situations with the utmost professionalism, ensuring that your patients receive the care they deserve, when they need it. We offer a transparent, predictable cost structure, charging per call, not by time. Our Hospice Answering Service is a seamless extension of your compassionate services, ensuring that patients and their families receive the attention they deserve. We provide HIPAA compliant message delivery systems, ensuring the confidentiality of patient information. Our services are designed for global companies working in the home health and hospice field. Experience the Centratel difference today and elevate your patient care standards to new heights. Get a Free Quote and see how we can support your mission of providing exceptional patient care.

Image by Freepik

A Telephone Answering Service Representative taking calls at Centratel

Centratel, based in Bend, Oregon, is a leading national telephone answering service with a specialized focus on the Home Health and Hospice sector. This service offers unmatched support to a wide range of healthcare businesses throughout the United States, ensuring effective and seamless communication solutions around the clock. Renowned for its exceptional quality and reliability, Centratel is recognized as the top answering service in the Home Health and Hospice industry, consistently outperforming competitors in both performance and client satisfaction.

Taking the Next Step

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed below.)

For more specifics on cost, to start the onboarding process, or to just talk to us, fill out this form with your basic information and if it’s during regular working hours (M-F 8am to 8pm EST or 5am to 5pm PST), we’ll get back to you within minutes. Or, during the above hours, you can simply call us at 800-664-7159 or send us an email to inquiry@centratel.com.

(And note: for a quick orientation on how we operate, take a moment to review one or more of the key points listed on the right.)

Terms of Service

Why Choose Centratel

BY SAM CARPENTER
September 1, 2024

1.CENTRATEL’S UNIQUE 30-DAY FREE TRIAL

Why is this important? Because it will provide you a truly accurate estimate of cost (we bill monthly), it will demonstrate our quality, and it gives both sides of this equation—you and Centratel—the necessary time to refine and perfect operational details.

Here’s a testimonial from a new medical client that had just finished their 30-day trial: “Of course, I love the cost as it is close to the amount I was allowed by the president of the company. I told him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love you, Centratel, and the price. I’m ready to sign whatever documents you require. Thanks for the great service, and the free month! To a great partnership! -KB, Phoenix“

2.STATISTICALLY, THE BEST IN THE U.S.?

Answering service quality is 100% dependent on human action and reaction, and in the course of a single day a multitude of human decisions are made by the people who process the calls: Telephone Service Representatives, or TSRs. (Some answering services refer to them as “agents.” Others, “operators.”)

Like any other answering service, at Centratel we’re dealing with real live human beings and so human errors occur. But within this labor intensive service industry that is historically known for marginal quality, Centratel’s error rate is light years ahead of established standards. Our most recent Customer Reported Error Rate (April through June, 2024) was 1 customer-reported error for every 6,491 message transactions processed. That statistic is unmatched.

There’s no artificial intelligence manipulation, we do not offshore calls, and we were founded and have always operated within the United States. (Note that since early 2020, the COVID six-foot social distancing mandate drove thousands of small-to-medium sized answering services out of business. Large, foreign-owned multi-nationals, often disguised by the name of the local answering services they acquired, now thoroughly dominate the industry. Hence, an even further decline in general service quality. See this analysis.)

3.CUSTOMER SERVICE EXTRAORDINAIRE

Your concerns and requests will be instantly acted upon. It’s a work ethic that stands out in stark contrast from the general quality decline in human-to-human business-customer communications. You’ve seen it yourself, all around. At Centratel you will know the customer service people you’re working with by name, appreciating their special listening abilities as well as their take-action-now comportments i.e. see the testimonial in point #1 above. ‘Nuff said!

4.GETTING STARTED: IT’S SIMPLE AND FAST

Getting your new Centratel answering service 30-day free trial started is accomplished within 24-48 hours. From the start, your “onboarding” customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.

5.NEW TO USING AN ANSWERING SERVICE?

A majority of our current answering service accounts switched to us from another service because of quality problems. However, if you have not used a service before, you are not familiar with the options, benefits, and pitfalls. As noted, our 30-day free trial provides you—and us—plenty of time to precisely refine your desired message-taking and delivery protocols; to get things exactly the way you want them to be without any financial risk, undue pressure, or obligation. 

6.PRICING

Starting at $89 per month, our rates rank in the mid-range of the industry. We’ll bill you based on the number of calls we handle per month, not on total minutes/seconds expended. (Be careful here as you shop for an answering service: the time-billing formula naturally induces caller/agent conversations to drag out, thus increasing client cost.)

7.ACCURATELY COMPARING ANSWERING SERVICE PRICING IS COMPLICATED

It’s apples and oranges. There isn’t an industry standard for billing, and each answering service has its own formula. Also, as noted above, some services charge by “time” while others charge by “work units.” Others combine the two. At Centratel, we charge for the work we do, not by the time we spend. The raw truth is that the only reliable way to determine monthly cost for a new service is to use that service for a solid month. Most answering services offer a 7-day free trial or no trial at all.

8.BEWARE: MONTHLY OR 28-DAY BILLING?

Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.” There is no good reason for a 28-day billing cycle! It’s bait-and-switch: customers billed on a 28-day cycle actually receive thirteen billings per year and therefore the overall cost is higher.

9.NO CONTRACT AND SIMPLE TERMS OF SERVICE

We do not require a yearly contract for service because we believe you should have the opportunity to evaluate us real-time, without restraint. Our terms of service are simple and straight-forward.

10.VALUABLE FREE GIFT FOR CONTACTING US

If you take the time to discuss answering service with us, on the same day we will ship you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less, now in its 4th edition…but soon to be released in a 5th edition (August 2024). We’ll send you a copy of this 5th edition, too, when it’s released. (Sam is the founder and President of Centratel. December 1st 2024 marks his fortieth year of ownership.)