We appreciate what you do as a hospice or home health care provider. We know it’s not easy work, but you mean so much to your patients and their families.
We also know how dedicated you are to providing the best possible care at such a critical time in people’s lives.
You make a difference in your patients’ quality of life. You lift burdens off their families, so they can have the freedom to just be there with their loved ones.
1. Dedicated specialization
We know you want to be available to answer their questions at the right time. You would rather they bring smaller concerns to you quickly, so they can be taken care of and not get worse.
For the work you do, it is important to have an answering service that cares about your patients and their families as much as you do. You deserve an answering service that is sensitive to the very real needs of your patients, their families, and you.
In order to support the excellent quality of care you provide, your answering service professionals need to be familiar with the specific ways you respond to incoming calls. Especially after hours, as we know your patient care doesn’t stop then.
2. Unique relay protocol
We know that establishing a 1-2-3 protocol for after-hours communication is vital for good patient care. But it takes more than that. To be effective, this escalation process needs to work exactly the way you work. Your answering service team needs to work hand in hand with you, as part of your patient care team.
This is why at Centratel; we work closely with our clients to establish the right escalation protocol for their office. We know each hospice and home health provider is unique. That’s why we offer peace of mind: setting up your after-hours call escalation process based on your specific needs.
3. Fully HIPAA Compliant
Centratel provides several HIPAA compliant message delivery systems including 100% encrypted secure messaging, allowing us to send messages between devices in a format that is not readable by anyone but the intended recipient thus assuring not only compliance with Privacy Rules & Regulations, but providing the peace of mind that comes from knowing confidential information will remain confidential.
4. Part of your team
Your patients and their families will feel the difference. We know you cannot always respond immediately, and that it takes some time to coordinate the best after-hours response to a patient’s needs. But through an effective answering service working with you, the patient and their family will have assurance that their needs and concerns are immediately being tended to, even after hours.
We genuinely consider ourselves to be part of your care team. We are people helping people. Our telephone service representatives who work with you are career professionals. They are dedicated to serving and caring for your patients’ and families’ needs, as well as for your professional needs.
With a caring, professional answering service team, and with an after-hours escalation process that meets your needs, you will have assurance that your excellent level of care extends at all hours to every patient.
