Disaster Restoration and the construction industry go hand in hand in many cases. More often than not a disaster restoration company has a remodel and construction division as a part of the business. If you are an owner or manager of a disaster restoration business you know that recruitment of good talent is a growing challenge. Not only is there a labor shortage but also it is a market where only a small percentage of laborers report actually wanting to work. It takes a well-trained leadership team to recruit & train top talent. Here we discuss a few tips that can help with the difficulties of recruiting talent in this very competitive industry.
A Better Way to Recruit
Recruitment is often not managed or measured properly. As stated above, the percent of qualified laborers wanting to work in the construction related industries is very low and they are receiving more and more work opportunities weekly as the demand for labor rises. You need to put together the best team possible to recruit and retain top talent that includes the owner, the recruiter and your partners all working together. Owners must engage in the recruitment process, develop deep and meaningful partnerships and above all, measure everything.
Know Your Cost Per Hire
This is a critical metric to scale recruitment, it is equally important for evaluating recruitment partners and to drive smart spending habits. More than 80% of construction related businesses including disaster restoration companies do not know their cost per hire and if it is not measured that means it is not managed. Measuring, managing and monitoring your cost per hire is imperative in order to evaluate your recruitment process.
A Better Way to Increase Retention
Engagement in staff is the single easiest way to ensure that your employees know you are invested in them, want them to be successful and want them to stay with you for the long term. Two simple strategies for staff engagement and increased retention are mentor programs and frequent reviews. Most employees of disaster restoration businesses indicate that they don’t have a mentor and would value one. By providing a mentor for your employees, you create deeper organizational relationships and the ability to have more in-depth knowledge of team dynamics. Second strategy, hold more frequent reviews. Disaster restoration technicians evaluated in 2019 unanimously agreed that they would value more frequent reviews than their employer currently provides. In fact, most companies lack a formal review schedule all together and simply hold reviews on an as needed basis.
Construction and Disaster Restoration companies are losing talent to all different markets, from tech to gig jobs like Uber or lyft. In order to stay viable it is important for businesses to understand where they sit competitively in their local market and to teach their recruitment team how to sell around where your companies offering is strong and at the same time work with owners to improve those areas within the organization that may be areas of weakness to prospective talent.
Centratel is an elite national telephone answering service located in Bend, Oregon. Centratel’s Disaster Restoration Service assists hundreds of water, fire, and mold restoration businesses during both daytime and after-hours throughout the United States and is, by a variety of statistics, the highest quality answering service available among the approximately 1,500 services nationwide.