As the premier telephone answering service in the US, we know a thing or two about taking calls and delivering messages. For the industries we serve, primarily medical, veterinary, HVAC, property management and home health/hospice, we understand how critically important “live” call answering is – and always will be – to these businesses.
At Centratel we’ve spent nearly 40 years perfecting what we do. It’s why we aren’t bashful in saying we’re experts to the industries we serve. We are near-flawless in our message capture and delivery, intimately familiar with the nature of calls our clients receive, and have developed an advanced, fault-tolerant telephony infrastructure and off-site redundancy for ultimate peace of mind.
So how, given all this, do we prove we are the best? After all, doesn’t every business claim to be superior? It’s simple. We’ll handle your calls for a full month, for free, with no obligation.
100% Fail-Safe Service
Extremely rare for an answering service, we have a fully redundant operation. Should our offices be evacuated for any reason, your service will not be interrupted.
No Long-term Contract
We don’t ask for long-term contracts. This is a philosophical issue. If your telephone answering service is a good value, you will choose to continue each month.
100% U.S. Based Operations
All of Centratel’s Telephone Service Representatives (TSRs) are located right here in the U.S.
A bit of history: what we’ve learned over the years is that people seek us out for one of three reasons. They’re looking for an answering service for the first time, frustrated with their current provider, or price shopping to compare options. So how do we effectively communicate to each of these groups, in a meaningful and tangible way, the elite-caliber of our services and expertise? It’s not enough just to say it. We must prove it. Clever branding or flashy marketing aren’t enough: just real tangible proof that we can meet and exceed expectations. And so we give our service away for free for a full month, on the bold assumption that individuals making difficult business decisions will embrace the opportunity to “try-before-you-buy.” It’s a full month to refine and perfect the way we handle your calls in order to earn your complete confidence.
And it’s a full month to determine cost.
If you have never used a service before you’re not familiar with the process. You are not sure what methods or strategies will suit your business needs best and you no understanding of cost. The free trial answers these questions. You’ll have a full month to learn what works best for your business, to experience what a quality answering service can do, and then receive a breakdown of cost – all with no obligation to continue service beyond the trial. What business owners entering uncharted territory would turn down this opportunity? Very few.
What if you’re currently using an answering service but you’re fed up with errors? You must make a change but are leery of entering into yet another partnership without the assurance you won’t face the same problems.
No other answering service will admit to errors, let alone publish how many errors, on average, they make. But we do! Our most recent customer reported error rate is one error for every 9,457 transactions processed (January through March, 2023). That statistic is light-years ahead of our nearest competitor.
At Centratel, we don’t ask for contracts. We’re “month-to-month,” believing our customers should be free to leave if they are unsatisfied. It’s a straightforward arraignment: if we don’t perform, you won’t stick with us. Sound fair?
What if we take this offer a step further? Here it is: keep your existing provider in place while doing our free trial, and if you decide to continue with us past the trial, we will reimburse you for that last month of service with your former service….
We challenge every business owner who is facing these uncertainties to experience our free trial.
Again, there is no expectation or obligation to continue. If we do not exceed your expectations and significantly outperform your current provider, simply return to your previous answering service when the 30 days are over. No questions asked!
Give us a call or visit our website at www.centratel.com/30-day-free-trial to get started. For taking the time to talk to us, we’ll send you a free hardcover version of Centratel owner Sam Carpenter’s bestselling business book, Work the System: The Simple Mechanics of Making More and Working Less, now in its 4th edition.
Centratel Telephone Answering Service focuses on a select number of vertical markets, including Medical, Veterinary, HVAC , Trade Service, Home Health and Hospice, Property Management. Headquartered in Bend, Oregon, we provide service to clients in all 50 states. Pricing is simple, with no hidden fees, no long-term contracts, and a 30-day free trial. Is your business or profession one of our answering service specialties?