Everyone celebrates something. Of course, many cultures celebrate the same events and holidays such as weddings, birthdays and New Year’s. Why do we designate one day a year to celebrate our Telephone Service Representatives (TSRs)?
The primary role of a Telephone Answering Service is to answer incoming calls and then relay the urgent or non-urgent message to clients. The TSR’s job is like that of a 911 operator. The task is to process incoming telephone calls quickly, efficiently, with no error, while maintaining a pleasant and calm demeanor, even during stressful situations. Answering these calls is serious business; time is of the essence. Accuracy is critical and in some instances, lives can be at stake.
The TSR profession is not for everyone, which is why every first Friday in May Centratel celebrates TSR Day, making a point to recognize the hard work, loyalty, and terrific performances of these talented people, some of whom have been with Centratel over twenty years….
A little bit about our TSR’s backgrounds: their ages range from 23 through 76, including 1 man and 25 women. Their education varies from high school diploma through master’s degree. Some past occupations: customer service manager, car salesman, receptionist, dental assistant, small business owner, teacher, waitress, bank teller, process server, legal secretary, retail salesperson, customer service representative, office manager, nanny. We are proud to have a couple of veterans on our team, as we value their unique perspective and experiences.
It’s a fun, mixed group that is the very reason for our elite-status, nationally recognized answering service.
This year marks the 16th year celebration of TSR Day! Our staff is, by any number of measurements, world class.
Centratel Telephone Answering Service focuses on a select number of vertical markets, including Medical, Veterinary, HVAC , Trade Service, Home Health and Hospice, Property Management. Headquartered in Bend, Oregon, we provide service to clients in all 50 states. Pricing is simple, with no hidden fees, no long-term contracts, and a 30-day free trial. Is your business or profession one of our answering service specialties?