Working in the funeral home business requires a high level of tact and sensitivity. In some cases, a family may have used the same funeral home for years or even generations. For these reasons, funeral home directors may feel that they need to be able to answer every call themselves. However, this is an impossible standard. The funeral home business does not confine itself to a regular schedule, and coverage is needed 24 hours. Clients and others may need to contact you about simple questions, such as the time and place of services, or about more complex ones that can be escalated to your staff if necessary. This is why the right answering service is so important for funeral homes.
Clients can leave messages on a machine with funeral homes if necessary outside of regular operating hours, but there is no replacement for the personal touch. For individuals who need the services of a funeral home, finding one where a person is always available to answer the phone can make them choose that one. For those who have worked with the funeral home before or whose family has, this level of service can reinforce their ongoing loyalty.
The challenge for funeral homes is finding an answering service that can offer the high level of service needed. Callers may be dealing with grief and other issues, such as family conflict. On top of this, they may need guidance about how to proceed following the death of a loved one. The solution is an answering service with highly trained employees who bring the same amount of experience that the funeral home employees themselves would.
Caring, Knowledgeable Service
At Centratel, our employees are specifically trained for the funeral home business. We do not outsource our services overseas, and we have a low staff turnover. Whether your clients are distraught when they call or they simply want accurate information, we can provide what they need. We’ll work with you to create a protocol for handling calls. With our help, you can feel confident that our answering service can provide the same high level of customer service that you and your funeral home staff would if you were answering every call yourselves.