Do it now and let’s get on with whatever is next!
Point of sale is a phrase taken from the cash register industry. It describes action where (and when) the purchase takes place.
Consider the cash register. Before the customer walks away from the till, a replacement for the purchased item has been ordered, internal accounting is completed, and the commission is tallied. The concept is described in our Operating Principles document, Principle #14: “Do it NOW. All actions build on ‘point-of-sale’ theory. We don’t delay an action if it can be done immediately. Just like any major retail outlet, we ‘update inventories and data bases at the exact time the transaction takes place.’”
At Centratel, there is no paperwork floating around the office after a transaction. We ask, “How can we complete the task now so we don’t have to deal with lingering details later?” Bam! We completely finish a task now, and then get on with whatever is next.
The aim of point-of-sale processing is to gobble up details as they arise. Accomplishing this is the antithesis of fire killing. Point of sale means being on the offense, eyes open, ready to handle whatever comes up, instead of defensively looking backward, burning up precious time sorting through old details. New project? Get the wheels rolling this minute!
Photo Credits: HOLA English community