How are your New Year’s resolutions coming along? Are you thinking about how you could improve the services you offer your clients and customers in the year ahead? There’s no better time than the New Year to make the switch if you feel like your answering service could be doing more for you. When you use Centratel for your answering service needs, you can be sure you are getting the highest quality in the industry.
Core Management Principles
We understand that performance excellence in an answering service is proactive instead of reactive. This means that we start with system management. Instead of addressing problems as they arise, we focus on having a system in place that includes protocols for handling every situation based on tested methodology and principles. You can be sure that we constantly evaluate our performance and make improvements wherever they are necessary.
Specialization is the key to excellence. We focus our services on just a few industries, including medical, home healthcare & hospice, veterinary, property management and HVAC services. In these industries, accuracy, tact and compassion are critical. If your company is a part of these or the other industries that we specialize in, you can be sure that you will receive the best quality service from us.
Dedication to Quality
When you work with Centratel, it is possible that you may pay a little more than you do for other answering services but just like any other industry, when it comes to answering service, you get what you pay for. We know that an experienced staff is critical to a reliable answering service, and retaining experienced staff means paying them well. In addition to a good base compensation, pay for Centratel telephone service representatives and customer service personnel is also tied to performance. People are an answering service’s most important resource, and with Centratel, you will have the best people in the business working on your behalf.
We never outsource our services. All your calls will be answered in our offices in Bend, Oregon. In addition to our focus on expertise, our location means that we rarely suffer the weather-related outages that the rest of the country has to deal with.
If you are looking for an experienced, reliable, dedicated answering service that is as committed to your company’s success as you are, let Centratel take over your company’s answering service needs. A new year means improvement, and you and your customers and clients will love the improvement we can provide.