Front office phone support during the Coronavirus pandemic.
The Coronavirus has changed the world as we know it. Schools are closed across America; social distancing has interrupted nearly every aspect of our daily life from grocery shopping to simply grabbing a bite to eat. Small businesses are closing everywhere you look and even some major retailers like REI, Nike and Apple stores are temporarily closing their doors until the pandemic begins to get under control. Right now, being a small business owner is scarier than ever before and the future is still very uncertain.
For many small business owners, the priorities have shifted. It has become the main goal of owners and management to keep their employees and their clientele safe and healthy and the only sure way to do that during this time is to keep people home and separated as much as possible. This means that thousands of businesses have had to lay off, furlough or ask their office staff to work from home which, in turn, has left phone lines unattended or overwhelmed with one person trying to answer a forwarded line with no support. If you are currently working on a business continuity plan and looking for ways to keep your business going strong, now may be a good time to look into an answering service.
State governments are currently looking at ways to re-open their economies, but this could still be a few weeks out at best and the process will likely be slow and methodical, not “flipping a switch”. During this time there are many essential businesses like home health care, in home care, hospice providers, services such as HVAC that still need reliable phone support, message filtering, taking and delivery to staff or on-call personnel. Centratel has been providing the highest quality answering service in the U.S. for 35 years and our services have never been more valuable. Available 24/7 our professional, long term Telephone Service Representatives become an extension of our client’s own business.
By offering the highest quality answering service in the country, we can offer the remote phone support that many businesses are in need of right now while their staff is no longer in the office. If you could use some help with your phones during this crisis; after hours, weekends, full time or just overflow, contact Centratel and let us tell you more about our services and pricing. We are here to help, and we will all get through this together. Be kind, stay safe and stay healthy.