‘Tis the Season to Protect Your Customer Base – Eliminate Holiday Stress with an Answering Service
The holiday season brings chaos for many businesses. Employees start requesting time off as Christmas parties and other seasonal activities clutter their calendars. Temperatures plummet, and the cold and flu season sets in. It’s understandable if you often end up understaffed, stressed out and worried about losing clientele due to inefficiencies.
With Centratel Answering Service on your side, you don’t have to put your business through that chaos this year. You can continue to provide high quality customer service to all clients despite fluctuations in staffing. When the stomach flu makes its way around the office or your top employees request vacation time, you have well-trained, professional telephone service representative waiting to pick up the slack.
In order to emphasize the importance of outsourcing telephone customer service during the holiday season, consider the thoughts that run through a customer’s mind when contacting a company during the holidays.
“How long will I wait for someone to take my calls?”
When customers are unhappy with a company’s customer service, it’s often due to long hold times. Your customers pick up the phone wondering how much time they will waste waiting for a human to get on the phone, and the dread is only intensified for after-hours or urgent calls. You can stand out from your competitors by simply hiring an answering service to reduce wait times.
“I don’t want to leave a message because I know you will never call me back.”
Regardless of your industry, you can guarantee that your customers are frustrated when their phone calls bounce to voicemail. They have left messages that were never returned in the past, so they may expect a lack of response from your company as well. Even if you do respond, they don’t know how long it will take for that to happen. Rather than having their concerns addressed at their convenience, they are left to wait by the phone for hours or even days.
“Is it too late or too early to call?”
Perhaps you can’t ask members of your staff to answer phone calls around the clock, but you can rely upon an experienced answering service to provide high quality customer service 24 hours a day, 365 days per year. You have reliable professionals screening your after-hours calls, ensuring that urgent calls are forwarded to the right person in a timely manner. You never miss a call, and your customers feel that you are meeting their needs efficiently.
Consistently Stress-Free Customer Service
When Centratel is your answering service, you can provide high-quality customer service regardless of the season. Give your employees the vacation time that they deserve. Give yourself some time off as well, and we will send daily reports that keep you up to date with every call accepted on behalf of your company. With our online message portal and other flexible message dispatching options, you can deliver service with a smile while enjoying your share of the holiday joy.