As the holidays quietly loom ahead, businesses face a barrage of year-end activity that can overwhelm staff and frustrate customers. And to complicate this yearly challenge, in some states there’s the, albeit waning, COVID mandate challenge. Don’t let heightened demand for services and limited availability of staff get in the way of ending the year on a positive note. Finding solutions that allow your business to operate smoothly during these hectic times, such as hiring an Elite Answering Service, will ensure you get through the holiday season with little stress.
At Centratel, we’ve been assisting clients in managing their incoming calls for almost 40 years. As experts in the HVAC, Property Management, Veterinary, and Home health and Hospice Industries, to name a few, our agents are the very best* in handling overflow calls for our clients, freeing up their limited staff for other, high priority functions.
What about emergency calls? Our agents will follow your exact call-routing protocol to ensure these calls are immediately delivered to your on-call personnel.
Other non-critical messages are quietly yet immediately routed to administrative staff for action.
If there are any doubts about whether you should partner with an elite answering service through the holiday season, consider these immediate benefits:
- You can honor employee vacation requests even when it’s busy. Employing a service to manage calls when understaffed is a smart solution to accommodate holiday activities, vacations and even peak flu season/COVID-related illnesses that cause staffing headaches. And of course, a commitment to work-life balance promotes goodwill among employees.
- Provide your customers and patients with superior service! Customers know that the holiday season is a predictably hectic time of year. Hold-times are common and customer service can be less than it should be. Give your clients a gift this holiday season, treating them to immediate and professional service by a live person…no matter when they call.
- Did we say NO voicemail? Never send your customers to an impersonal voicemail box again. Have your overflow calls routed to our answering service and watch your customers rejoice! Gain peace of mind knowing that even if staff is limited, no caller is left to wait and wonder, after following confusing message prompts or forced to leave a message they aren’t sure anyone will receive. Never underestimate the value of human-to-human discourse in this age of mechanized communication…
For sure, the holidays can be a stressful time, but they don’t have to be! Partnering with an Elite Answering Service like Centratel is a winner for your staff, your customers and your bottom line. Call Centratel today to learn more about our services and to request a price quote.
*Our Customer Reported Error rate consistently scores one reported error for every 9,000+ calls processed, light-years ahead of competing answering services.