Most people know and understand that many businesses are closed after hours and weekends and therefore they don’t typically call unless it is a truly urgent or an emergency situation. Of course there are on-call personnel available in such situations and usually the call is routed through an answering service such as Centratel before going out to the on-call person. After hours call taking is critical to many businesses but often overlooked is how an answering service can help withcall taking needs of businesses during normal business hours.
At Centratel we not only provide excellent after-hours and weekend phone coverage for our clients but we are staffed 24/7/365 and can provide daytime, normal business hours call taking and message handling. Centratel is capable of taking business hours calls and then transferring and routing the call to the appropriate member of your staff just as an in house receptionist would do right there in your office. We will answer the call with a specific answering phrase for your business and then take the information down, even decipher which department the call should be transferred to if the caller does not know.
By providing a virtual receptionist that can transfer and route calls properly, Centratel can ensure that your business continues to run whether you are in the office, out at a meeting or just on another line. No missed calls, no missing out on business and emergency calls are handled just as if you were answering the phone yourself.