Systems in Your Business

Sam Carpenter Answering Service White Papers

A Fire Extinguisher for Your Business

Centratel is a high-tech telephone answering service. For fifteen years it floundered, my personal life a reflection of its chaos. Then I attained a new “systems”  mindset, and immediately the pressure began to drop. Not too far down the line, as I relentlessly applied the protocols described here, my workweek was reduced 98 percent while my profit increased more than twentyfold.

My time away from work is smooth and easy now, too. In the morning I serenely awake, looking forward to yet another day of quiet, steady enhancement on all fronts. In the course of a week I spend far more time reading, writing, traveling, hanging out with friends, going to the movies, climbing mountains, and riding bicycles than working. My life is in control. It’s what I want it to be.

What is your business? Service provider or manufacturer? Do you operate a medical office, an HVAC, a funeral home, a high-tech startup?

What I’ve learned for sure is this: despite the almost visceral societal belief to the contrary, there is a direct connection between happiness and the amount of life-control we attain. And further: Happiness and life-control arrive in direct proportion to the amount of value we produce for others.

Your business? Get control of it and find what you’ve been looking for: lots of time to yourself and more than enough money.

But, you must approach things systematically. You must stop fire-killing!

When I refer to business and use the word “manager,” understand that the label also applies to personal life. We are the managers of our lives, and as I said, the fundamentals described here are universal.

The principles of systemization are simple, but it is not enough to memorize or understand them. They must be internalized deep down. There is a difference between learning something new and undergoing an epiphany.

A qualifier: I don’t adhere to systematic principles and guidelines every minute. I fall down on the job now and then. Nonetheless, the details of the day continue to take care of themselves despite any temporary distraction or physical/mental slump. I’ve carefully engineered my systems so they keep things moving forward no matter what.

The same will hold for you too, should you choose to take command of the systems of your life.

Note: Centratel CEO and international business consultant Sam Carpenter has written extensively on the concepts of system improvement and the systems mindset. Centratel’s HVAC Answering Service assists hundreds of heating, ventilation and air conditioning businesses during and after-hours, throughout the United States and is, by a variety of statistics, the highest quality answering service available among the approximately 1,500 services nationwide.

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