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The Highest Quality Telephone Answering Service in the United States
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Centratel - The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

  • Business Specialties
    • MedicalNights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.
    • Home Health and HospiceFor decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.
    • VeterinaryCentratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.
    • Property ManagementWith 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.
    • HVACHeatwave or snowstorm, our agents will provide your HVACR business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.
    • Disaster RestorationFor four decades Centatel has been processing urgent calls for the disaster restoration industry. We understand the critical importance of precisely accurate messages delivered instantly.
    • Trade ServiceCentratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!
    • 24/7 BusinessGive your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.
    • Plumbing24/7 Centratel agents will process your calls with zero-defect, all the while enhancing your company image to customers and potential customers.
    • UtilityAs the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.
  • About Us
    • Management
    • Employment Opportunities
    • The Answering Service Industry
    • Why Employ Centratel?
    • HIPAA Compliance
  • Testimonials
  • FAQ
  • Contact Us
    • Getting Started!
    • Customer Service Request
    • Referral Reward
  • 1-800-664-7159
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Management

Management

Sam Carpenter - General Manager / Owner at Centratel Telephone Answering Service

Sam Carpenter

General Manager/ Owner


Sam founded Centratel in Bend, Oregon in 1984. With a background in engineering, construction management, surveying, forest management, publishing, and journalism, his outside interests include mountaineering, back-country skiing, cycling, writing, reading, property management, construction/development, traveling, and especially hiking with his two hounds in the Kentucky backwoods.
Read more…

Teresa - Administrator at Centratel Telephone Answering Service

Teresa Abbas

Administrator


Spends time with her husband and two children enjoying car races, camping and just hanging out watching movies.

Laura-Grace - Operations Manager / Quality Assurance at Centratel Telephone Answering Service

Laura Grace Marksberry-Knight

Operations Manager /
Quality Assurance


A Western Kentucky native, she earned a degree in Sociology and, while working for a small communications company, found she had a knack for customer service. In her downtime she enjoys her dogs, concerts, and traveling.

Jason Hoan - IT Chief at Centratel Telephone Answering Service

Jason Hoan

IT Chief / Editor


Loves spending time with his family and friends and enjoys taking road trips around scenic Oregon.

Yvette Wahl - HR Specialist at Centratel Telephone Answering Service

Yvette Wahl

HR Specialist


Yvette lives in Texas. She is a graduate of Concordia University with a degree in Human Resources Management. She enjoys spending time with her daughters and grandchildren, traveling, and home interior design.

Emanuel - IT Engineer / Developer for Centratel Telephone Answering Service

Emanuel Gug

IT Engineer / Developer


Lives in Transylvania, Romania, is passionate about developing web applications, and in his free time, traveling with his wife and new son.

Briela - Operations / Customer Service at Centratel Telephone Answering Service

Briela Christensen

Operations / Customer Service / Editor


Briela loves spending time with her husband, two kids, and pets. She enjoys exploring the great outdoors, hiking, photography and baking.

Mandy - Onboarding Specialist at Centratel Telephone Answering Service

Mandy LeCoure

Onboarding Specialist


Mandy has lived most of her life in the beautiful Willamette Valley. She loves entertaining, traveling, and spending time with her husband and two young children!

Stephanie - Deputy Operations/Quality Assurance Manager at Centratel Telephone Answering Service

Stephanie Foreman

Deputy Operations/
Quality Assurance Manager


Originally from the San Francisco area, Stephanie relocated her family from California to Oregon in 2013. She spends her free time with her four children.

Fabio Bertoli / Graphic and Web Designer at Centratel Telephone Answering Service

Fabio Bertoli

Graphics/ Web Designer


Lives in Concordia, Italy. He loves music, movies and singing in his band. He enjoys cooking, reading, going to the gym, hiking and spending time with his girlfriend.

Andi Freeman - Administration at Centratel Telephone Answering Service

Andi Freeman

Administration
(on personal leave)


Andi is a 23-year Centratel veteran, loves to find solutions to any challenge, and hates to lose! She has two children and a tremendously supportive husband.

Sam Kirkaldie - Minority Owner at Centratel Telephone Answering Service

Sam Kirkaldie

Minority owner
(silent partner)


Sam has been active in the media and telecom. fields for over 30 years. A stock holder since 2000, Sam has special interests in community affairs, writing, systems organization and public relations.
Read more…

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Answering Services

  • Medical
  • Home health and Hospice
  • Veterinary
  • Property Management
  • HVAC
  • Disaster Restoration
  • Trade Service
  • 24/7 Business
  • Plumbing
  • Utility

About

  • Management
  • Employment Opportunities
  • About Us
  • The Answering Service Industry
  • Why Employ Centratel?
  • Client Testimonials
  • Terms of Use
  • Privacy Statement

Contact

  • Contact Us
  • Getting Started!
  • Customer Service Request
  • Referral Reward
  • Client Login

Address:
P.O. Box 5186
Bend, OR 97708

(UPS and Fed Ex Delivery):
Centratel
404 SW Columbia St. Ste 130
Bend, OR 97702

Phone:
541-385-2616
888-482-4393

Centratel - HIPAA-compliant Telephone Answering Service

 

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