Property Manager Matt Franklin’s Very Best Friend

Sam Carpenter Answering Service White Papers
08 Aug 2017

Managing a brand new apartment complex in a city in Indiana, Matt was new to the business and, without considering a backup strategy, he and his two assistant managers, maintenance man and a security guard constantly lived on the edge, trying to balance their 600 tenants’ immediate demands with their own personal life-requirements (that, they […]

HVAC Hot and Cold: Busy Times and Customer Loyalty

Sam Carpenter Answering Service White Papers
01 Aug 2017

For over three decades, my answering service staff has worked intensely with not just the HVAC owners who pay us to handle their phone traffic, but also with their customers who call us in hopes of solving what is usually an immediate problem. We’ve handled millions of calls from people who need help with their […]

Mind-Set and Focus: Strengthen Your Brain Power

Sam Carpenter Answering Service White Papers
25 Jul 2017

We humans have an attention span of 8 seconds, the target-time bull riders strive to reach in bull riding – incredibly short! How do we get anything accomplished? This fact is important to remember for anyone who wants to improve mental performance and mechanical results at work and at home. Here are some tips for […]

Automated Versus Live Answering Services

Katlyne King Answering Service White Papers
20 Jul 2017

Today, speed matters: the quicker we can complete or receive something, the happier we are. When calling a company regarding payments, problems, or questions, customers want their calls answered and handled NOW! Using an automated system to answer the phone and direct the customer to the proper contact has its benefits: Less money and time […]

Summer State of Mind

Katlyne King Answering Service White Papers
11 Jul 2017

Summer — sandy toes, smell of food on the grill, fishing by the lake, catching sunrays by the water, refreshing drinks by the pool. Picture yourself enjoying your favorite summer activity. Whether it be with your kids, pets, or family, summer is the season for fun and relaxation. Not a season for worries! Here are […]

King of the Mountain Marketing

Andy Vaughn Answering Service White Papers
06 Jul 2017

There’s an old adage in marketing that every dollar you spend should yield two dollars. And while the specifics of this are flexible ($1.50, $3, $5, …or more), the concept is sound. By adding an advertising budget, you are spending money to help your business earn more money. If you’ve already got a working advertising […]

Unbeatable Customer Service Via Telephone

Katlyne King Answering Service White Papers
27 Jun 2017

In our telephone answering service business, we have approximately 1,400 customers. We manage to keep these customers for an average of six and a half years. This is a remarkable statistic when one considers that out of any group of businesses, 80% fail altogether every five years. How do we accomplish this? Well, it’s a […]

Meet Our Staff – Linda Morgan

Jesse Merickel Answering Service White Papers
20 Jun 2017

This month we spotlight a particularly exceptional member of our Telephone Service Representative (TSR) team: Linda Morgan, who has reached her 20 year anniversary with Centratel. As our third most senior TSR, Linda consistently ranks among our top performers statistically, and is always deeply involved in training new staff. Linda’s reliability, positive energy and operational […]

Customer Care Doesn’t End at Five O’clock

Katlyne King Answering Service White Papers
13 Jun 2017

Centratel answering service handles approximately 1,400 answering service accounts. These businesses range from Medical Clinics, Veterinary Clinics, Heating Ventilation & Air Conditioning (HVAC) companies, Funeral Homes, Home Healthcare/Hospice, Property Management, and many other types of businesses that require a “live voice” after-hours or during heavy call traffic periods. We process in excess of 150,000 messages […]

Healthy Client Relationships

Katlyne King Answering Service White Papers
06 Jun 2017

Business-client relationships! You know this already: constantly, new ones are made, old ones are rekindled, and some are ended. Healthy relationships aren’t established overnight. They take time and effort to cultivate. What is the key to building a strong relationship? Simple answer…trust. If clients trust you and your company, they will remain loyal. How do […]