How to enjoy the holiday season stress free? Use an answering service

Andi Freeman Answering Service White Papers
15 Nov 2017

‘Tis the Season to Protect Your Customer Base – Eliminate Holiday Stress with an Answering Service The holiday season brings chaos for many businesses. Employees start requesting time off as Christmas parties and other seasonal activities clutter their calendars. Temperatures plummet, and the cold and flu season sets in. It’s understandable if you often end […]

HIPAA Breach Notification Rule Don’t Violate it!

Andi Freeman Answering Service White Papers
08 Nov 2017

Every month it seems another company is making headlines for HIPAA violations. In 2017, Chicago-based Presence Health kicked off the year agreeing to pay a whopping $475,000 for violating the Breach Notification System. This is the first violation of it’s kind and resulted when the healthcare system failed to report a breach in a timely […]

Location Is Critical When Selecting an Answering Service

Jesse Merickel Answering Service White Papers
25 Oct 2017

When advertising, many answering services try to dismiss the issue of location. They want clients to believe that this isn’t a factor because technology allows a professional Telephone Service Representative (TSR) to answer calls from anywhere in the world. This makes sense on the surface, but there are some deeper reasons that you should consider […]

What is HIPAA Compliance and why is it important?

Andi Freeman Answering Service White Papers
18 Oct 2017

What is HIPAA? 

The Health Insurance Portability and Accountability Act provides measures for protecting medical information. This federal law requires that all organizations or persons working in the health care industry and those who have access to protected health information (PHI) comply with federal privacy and security regulations. Privacy regulations apply to all persons having […]

How Can an HVAC Company Save Money by Using an Answering Service?

Jesse Merickel Answering Service White Papers
11 Oct 2017

Heating, air conditioning and ventilation companies can improve their performance and enhance their reputations by partnering with contractors that share their professionalism and commitment to customer service. Partnerships between HVAC contractors and experienced answering service companies like Centratel Answering Service can be especially productive. Trained Telephone Service Representatives (TSRs) offer fast, reliable and efficient communication […]

Answering Service Case Study: Hurricane Doesn’t Stop Home Healthcare Provider

Peter DeHaan Answering Service White Papers
04 Oct 2017

Ivey Home Healthcare provides high-quality home healthcare services including nursing, therapy, social work, dietetics, and pre and post-natal care, as well as durable medical equipment. Ivey fills a significant need for high quality, cost-effective home healthcare in the communities it serves. The recent hurricane severely tested Ivey’s quality assurance standards. Ocean salts blew into key […]

Meet Our Staff – Lannie Dell

Sam Carpenter Answering Service White Papers
25 Aug 2017

Hi, I’m Sam Carpenter, founder and president of Centratel, still very much involved, especially when it comes to the people who work for our company. I am especially enthusiastic to personally write this “employee spotlight,” featuring Lannie Dell. Why? Because Lannie has worked for my telephone answering service company for 26 years. Following are highlights […]

Property Manager Matt Franklin’s Very Best Friend

Sam Carpenter Answering Service White Papers
08 Aug 2017

Managing a brand new apartment complex in a city in Indiana, Matt was new to the business and, without considering a backup strategy, he and his two assistant managers, maintenance man and a security guard constantly lived on the edge, trying to balance their 600 tenants’ immediate demands with their own personal life-requirements (that, they […]

HVAC Hot and Cold: Busy Times and Customer Loyalty

Sam Carpenter Answering Service White Papers
01 Aug 2017

For over three decades, my answering service staff has worked intensely with not just the HVAC owners who pay us to handle their phone traffic, but also with their customers who call us in hopes of solving what is usually an immediate problem. We’ve handled millions of calls from people who need help with their […]