Unbeatable Customer Service Via Telephone

Katlyne King Answering Service White Papers
27 Jun 2017

In our telephone answering service business, we have approximately 1,400 customers. We manage to keep these customers for an average of six and a half years. This is a remarkable statistic when one considers that out of any group of businesses, 80% fail altogether every five years. How do we accomplish this? Well, it’s a […]

Meet Our Staff – Linda Morgan

Jesse Merickel Answering Service White Papers
20 Jun 2017

This month we spotlight a particularly exceptional member of our Telephone Service Representative (TSR) team: Linda Morgan, who has reached her 20 year anniversary with Centratel. As our third most senior TSR, Linda consistently ranks among our top performers statistically, and is always deeply involved in training new staff. Linda’s reliability, positive energy and operational […]

Customer Care Doesn’t End at Five O’clock

Katlyne King Answering Service White Papers
13 Jun 2017

Centratel answering service handles approximately 1,400 answering service accounts. These businesses range from Medical Clinics, Veterinary Clinics, Heating Ventilation & Air Conditioning (HVAC) companies, Funeral Homes, Home Healthcare/Hospice, Property Management, and many other types of businesses that require a “live voice” after-hours or during heavy call traffic periods. We process in excess of 150,000 messages […]

Healthy Client Relationships

Katlyne King Answering Service White Papers
06 Jun 2017

Business-client relationships! You know this already: constantly, new ones are made, old ones are rekindled, and some are ended. Healthy relationships aren’t established overnight. They take time and effort to cultivate. What is the key to building a strong relationship? Simple answer…trust. If clients trust you and your company, they will remain loyal. How do […]

The Professional Guide To Handling Customer Service Calls

Katlyne King Answering Service White Papers
30 May 2017

When answering a customer service call, your main objective is to determine who is calling, why they are calling, and how you can assist them. Frustrated callers can make answering these questions, well…difficult. These calls can’t be avoided. So why not prepare? Imagine returning home to a broken air conditioning unit on a ninety degree […]

Social Media Marketing for Small Businesses – Part 2

Andy Vaughn Answering Service White Papers
23 May 2017

How to do Social Media Marketing In Part 1, we discussed what social media marketing is and is not. We showed the different kinds of communities you can participate in, and the reasons for doing so. Here we’d like to explore the mechanics behind “doing” social media marketing. First, the trick to understanding social media […]

Social Media Marketing for Small Businesses – Part 1

Andy Vaughn Answering Service White Papers
16 May 2017

What is Social Media Marketing? “Social Media Marketing” is a potent buzz-phrase going around small business circles right now, and there are valid reasons why. It’s a great way to connect with people. It’s a scalable method to being transparent about your top-notch service. And, it allows customers to connect with you, one-on-one, on their […]

Meet Our Staff – Teresa Abbas

Jesse Merickel Answering Service White Papers
10 May 2017

This is the first of what will be a regular installment of articles to showcase a staff member of Centratel. It seems fitting to have the first installment of our employee spotlight to be Teresa Abbas as April marked her 10 year anniversary. A vital member of our team, Teresa is our Billing/Office Manager. We […]


Sam Carpenter Answering Service White Papers
05 May 2017

Everyone celebrates something. Of course, many cultures celebrate the same events and holidays such as weddings, birthdays and New Year’s. Why do we designate one day a year to celebrate our Telephone Service Representatives (TSRs)? The primary role of a Telephone Answering Service is to answer incoming calls and then relay the urgent or non-urgent […]