Veterinary Answering Service

We are the face of your clinic when you’re not there. Every call counts!

Veterinary call processing must be handled quickly, accurately and with sensitivity to the caller and the on-call doctor. With a three decade history of handling medical calls, human emergency call processing has shaped every facet of Centratel’s veterinary services operation.

Small animal, large animal, exotic and equine answering service: Centratel has the resources, both human and technical, to offer the veterinarian worry-free and reliable call screening and dispatch.

Absolutely dependable, it’s the job of the Centratel Telephone Service Representative (TSR) to carefully follow your relay instructions, finding a balance between needlessly disturbing the on-call veterinarian and efficiently connecting him or her to clients who truly need immediate assistance. Based on our medical specialty, and on feedback from hundreds of physicians and veterinarians, we’ve developed 1-2-3 answering service procedures to provide a nearly zero-defect call screening process.

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How is Centratel different? The short answer is that our quality of service is unmatched. Our most recent Customer Reported Error Rate (October through December, 2018) was 1 customer-reported error for every 11,034 message transactions processed.

What determines a high quality of answering service for my callers? A highly dedicated, long-term staff is the simple, key element in providing superb quality telephone answering service. Each Telephone Service Representative is a career professional. Many of our accounts use us as “front office” personnel, substituting for the client’s on-premise staff or acting as after hours receptionists.

Is there a long-term commitment for Answering Service? Service is on a month-to-month basis. We don’t ask for long-term contracts.

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Customer Testimonials

Thank you. We are very happy with the thoroughness and professionalism you all demonstrate.

– K.W., manager, veterinary office, Franklin, TN

During my professional career as an equine veterinarian, I have used many telephone answering services and without exception, Centratel is the most reliable and efficient. I get every single message, without fail. Their staff is friendly, attentive to my needs, and provides my business with excellent customer service.

– Dr. C.F. veterinarian, Kingston, WA

Out of all my years providing service, you are far superior to any other telephone answering service I have used.

– Dr. W., veterinarian, Bend, OR

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