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The Highest Quality Telephone Answering Service in the United States
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Centratel - The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

  • Business Specialties
    • MedicalNights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.
    • Home Health and HospiceFor decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.
    • VeterinaryCentratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.
    • Property ManagementWith 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.
    • HVACHeatwave or snowstorm, our agents will provide your HVACR business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.
    • Disaster RestorationFor four decades Centatel has been processing urgent calls for the disaster restoration industry. We understand the critical importance of precisely accurate messages delivered instantly.
    • Trade ServiceCentratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!
    • 24/7 BusinessGive your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.
    • Plumbing24/7 Centratel agents will process your calls with zero-defect, all the while enhancing your company image to customers and potential customers.
    • UtilityAs the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.
  • About Us
    • Ownership / Staff
    • Employment Opportunities
    • The Answering Service Industry
    • Why Employ Centratel?
    • HIPAA Compliance
  • Testimonials
  • FAQ
  • Contact Us
    • Getting Started!
    • Customer Service Request
    • Referral Reward
  • 1-800-664-7159
  • Getting Started!
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Secure Messaging

Updated September 23, 2016

  • What is Secure Messaging?
  • Is Secure Messaging HIPAA, HITECH, GLBA and SOX compliant?
  • Is Secure Messaging available on multiple platforms?
  • How do I get started?
  • Are Secure Messages Stored on the Phone Itself?
  • Is there a record of my Secure Messages?
  • What if I lose my phone?
  • Do you have userguides?

What is Secure Messaging?

Secure Messaging is a software application that allows you to send messages between devices in a formatthat is not readable by anyone but the intended recipient, thus assuring not only compliance with Privacy Rules & Regulations, but also the peace of mind that comes from knowing confidential information will remain confidential.

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Is Secure Messaging HIPAA, HITECH, GLBA and SOX compliant?

Our Secure Messaging Application ensures full compliance with HIPAA, HITECH, GLBA, and SOX. The Secure Messaging application ensures that PHI is…

  • Stored securely
  • Encrypted when transmitted
  • Protected upon delivery
  • Fully HIPAA, HITECH, GLBA and SOX compliant
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Is Secure Messaging available on multiple platforms?

Yes, the Secure Messaging Application is available for a variety of mobile operating systems / platforms, including: iOS® (for iPhone®, iPad®, iTouch®), Android® OS, and Blackberry® OS.

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How do I get started?

There are two simple steps for getting started using Secure Messaging Application:

Step 1: Download the Application as directed by the Product sponsor.
The Secure Messaging Application can be downloaded to a variety of mobile platforms/ operating systems— including Apple iOS® (iPAD®, iTouch®, iPhone®); RIM Blackbery ® OS (all Blackberry Models); and An-droid® OS (any smart phone utilizing the Android mobile operating system).

Step 2: Enter a Unique Registration ID.
Once you’ve received a unique Registration ID from Centratel,and have entered it into your application, you’re ready to begin sending and receiving secure messages. It’s that simple!

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Are Secure Messages Stored on the Phone Itself?

Yes, the secure messages that you receive on your smart phone remain on your phone until you choose to delete them. This is particularly helpful if you wish to access a particular message but are not in a WIFI or Internet enabled area.

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Is there a record of my Secure Messages?

Yes, the Secure Messaging Application provides a full audit trail of your Secure Messages, including:

  • Device Notification date/time stamps
  • Message Downloaded date/time stamps
  • Message Read date/time stamps (optional)
  • Message Reply date/time stamps (optional)
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What if I lose my phone?

The Secure Messaging Application will password-protect the application itself. With this additional layer of security added to your password-protected smart phone, sensitive data stored on your phone’s Secure Messaging Application need never be compromised, even if you lose your phone.

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Do you have user guides?

Yes, below you’ll find PDF versions of user guides for the various Secure Messaging platforms.

Secure Messaging – iPhone
Secure Messaging – Android
Secure Messaging – BlackBerry

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Answering Services

  • Medical
  • Home health and Hospice
  • Veterinary
  • Property Management
  • HVAC
  • Disaster Restoration
  • Trade Service
  • 24/7 Business
  • Plumbing
  • Utility

About

  • Ownership / Staff
  • Employment Opportunities
  • About Us
  • The Answering Service Industry
  • Why Employ Centratel?
  • Client Testimonials
  • Terms of Use
  • Privacy Statement

FAQ

  • The Difference Between an Answering Service and a Call Center

Contact

  • Contact Us
  • Getting Started!
  • Customer Service Request
  • Referral Reward
  • Client Login

Address:
P.O. Box 5186
Bend, OR 97708

(UPS and Fed Ex Delivery):
Centratel
404 SW Columbia St. Ste 130
Bend, OR 97702

Phone:
541-385-2616
888-482-4393

Centratel - HIPAA-compliant Telephone Answering Service

 

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