Secure Messaging

Updated September 23, 2016

What is Secure Messaging?

Secure Messaging is a software application that allows you to send messages between devices in a formatthat is not readable by anyone but the intended recipient, thus assuring not only compliance with Privacy Rules & Regulations, but also the peace of mind that comes from knowing confidential information will remain confidential.

Is Secure Messaging HIPAA, HITECH, GLBA and SOX compliant?

Our Secure Messaging Application ensures full compliance with HIPAA, HITECH, GLBA, and SOX. The Secure Messaging application ensures that PHI is…

  • Stored securely
  • Encrypted when transmitted
  • Protected upon delivery
  • Fully HIPAA, HITECH, GLBA and SOX compliant

Is Secure Messaging available on multiple platforms?

Yes, the Secure Messaging Application is available for a variety of mobile operating systems / platforms, including: iOS® (for iPhone®, iPad®, iTouch®), Android® OS, and Blackberry® OS.

How do I get started?

There are two simple steps for getting started using Secure Messaging Application:

Step 1: Download the Application as directed by the Product sponsor.
The Secure Messaging Application can be downloaded to a variety of mobile platforms/ operating systems— including Apple iOS® (iPAD®, iTouch®, iPhone®); RIM Blackbery ® OS (all Blackberry Models); and An-droid® OS (any smart phone utilizing the Android mobile operating system).

Step 2: Enter a Unique Registration ID.
Once you’ve received a unique Registration ID from Centratel,and have entered it into your application, you’re ready to begin sending and receiving secure messages. It’s that simple!

Are Secure Messages Stored on the Phone Itself?

Yes, the secure messages that you receive on your smart phone remain on your phone until you choose to delete them. This is particularly helpful if you wish to access a particular message but are not in a WIFI or Internet enabled area.

Is there a record of my Secure Messages?

Yes, the Secure Messaging Application provides a full audit trail of your Secure Messages, including:

  • Device Notification date/time stamps
  • Message Downloaded date/time stamps
  • Message Read date/time stamps (optional)
  • Message Reply date/time stamps (optional)

What if I lose my phone?

The Secure Messaging Application will password-protect the application itself. With this additional layer of security added to your password-protected smart phone, sensitive data stored on your phone’s Secure Messaging Application need never be compromised, even if you lose your phone.

Do you have user guides?

Yes, below you’ll find PDF versions of user guides for the various Secure Messaging platforms.

Secure Messaging – iPhone
Secure Messaging – Android
Secure Messaging – BlackBerry