Property Management Answering Service
Personal and property liability risks are inherent to property management, so after-hours calls must be handled efficiently, immediately and with great care.
The new property management client is carefully interviewed by one of Centratel’s new-account specialists in order to determine, per the client, what exactly constitutes an emergency. In that collaboration, it’s determined exactly how Centratel personnel will relay pertinent information to your on-call personnel. It is critical that your incoming calls be handled exactly as described in the 1-2-3 step relay protocol that you and the Centratel specialist create.
Do you have multiple property management offices? We will seamlessly mesh all your properties, providing a blanket on-call message delivery protocol or creating individual message delivery scenarios for each office.
And, we do it all at a reasonable price! Almost needless to say, for the property manager, the liabilities associated with poor after-hours message relay can far exceed the monthly costs of a reliable telephone answering service.
FAQ
How is Centratel different? The short answer is that our quality of service is unmatched. Our most recent Customer Reported Error Rate (January through December, 2024) was 1 customer-reported error for every 6,161 message transactions processed.
What do you know about my business? There is a good chance that we are quite knowledgeable about your business, as our company specializes only in certain business categories. For the business categories in which we specialize, we are answering service experts.
Is there a long-term commitment for Answering Service? Service is on a month-to-month basis. We don’t ask for long-term contracts.
More Frequently Asked Questions
Customer Testimonials
Your follow-up is great and you are awesome!
– D.M., owner, property management company, Bend, Oregon
We are so happy; you have no idea. We are absolutely joyful. Our previous answering service, with less quality, was charging between $300-400/mo. My Centratel billing is under $200/mo. with better service.
– G.L., owner, property management company, San Diego, CA
