Home Healthcare & Hospice Answering Service
We understand that “after-hours” is every bit as critical as what happens between 8 and 5. Your business is about critical situations, compassion and common sense.
Call processing must be handled quickly, accurately and with the utmost sensitivity to the caller, as well as to the on-call physician or nurse. With a 33 year history of handling hospice answering service calls and home health answering service calls, the demands of medical emergency message processing have shaped and honed every facet of our operation.
Fully HIPAA Compliant Medical Answering Service: Centratel provides several HIPAA compliant message delivery systems including 100% encrypted secure messaging, allowing us to send messages between devices in a format that is not readable by anyone but the intended recipient thus assuring not only compliance with Privacy Rules & Regulations, but providing the peace of mind that comes from knowing confidential information will remain confidential.
FAQ
How is Centratel different? The short answer is that our quality of service is unmatched. Our most recent Customer Reported Error Rate (October through December, 2018) was 1 customer-reported error for every 11,034 message transactions processed.
What determines a high quality of answering service for my callers? A highly dedicated, long-term staff is the simple, key element in providing superb quality telephone answering service. Each Telephone Service Representative is a career professional. Many of our accounts use us as “front office” personnel, substituting for the client’s on-premise staff or acting as after hours receptionists.
Is there a long-term commitment for Answering Service? Service is on a month-to-month basis. We don’t ask for long-term contracts.
More Frequently Asked Questions
Customer Testimonials
Your service is much better than our old service.
– A.S., physician, medical clinic, Nashville, TN
Awesome! Centratel makes our lives a lot easier!
– I.L., manager, medical clinic, Klamath Falls, OR
I greatly appreciate all the staff. Whenever I’ve needed any policy or procedure clarified, your people have always been thorough and knowledgeable. Any operator I have ever spoken with has also been very professional and helpful. I have been working with Centratel for several years now, and have been happy to refer other physicians to your answering service. Thank you for all you do!
– A.B., podiatrist, Bend, Oregon