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The Highest Quality Telephone Answering Service in the United States
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Centratel - The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

  • Business Specialties
    • MedicalNights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.
    • Home Health and HospiceFor decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.
    • VeterinaryCentratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.
    • Property ManagementWith 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.
    • HVACHeatwave or snowstorm, our agents will provide your HVACR business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.
    • Disaster RestorationFor four decades Centatel has been processing urgent calls for the disaster restoration industry. We understand the critical importance of precisely accurate messages delivered instantly.
    • Trade ServiceCentratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!
    • 24/7 BusinessGive your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.
    • Plumbing24/7 Centratel agents will process your calls with zero-defect, all the while enhancing your company image to customers and potential customers.
    • UtilityAs the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.
  • About Us
    • Ownership / Staff
    • Employment Opportunities
    • The Answering Service Industry
    • Why Employ Centratel?
    • HIPAA Compliance
  • Testimonials
  • FAQ
  • Contact Us
    • Getting Started!
    • Customer Service Request
    • Referral Reward
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Home Healthcare Hospice Summary

Home Healthcare & Hospice Answering Service

We understand that “after-hours” is every bit as critical as what happens between 8 and 5. Your business is about critical situations, compassion and common sense.

Call processing must be handled quickly, accurately and with the utmost sensitivity to the caller, as well as to the on-call physician or nurse. With a 40 year history of handling hospice answering service calls and home health answering service calls, the demands of medical emergency message processing have shaped and honed every facet of our operation.

Fully HIPAA Compliant Medical Answering Service: Centratel provides several HIPAA compliant message delivery systems including 100% encrypted secure messaging, allowing us to send messages between devices in a format that is not readable by anyone but the intended recipient thus assuring not only compliance with Privacy Rules & Regulations, but providing the peace of mind that comes from knowing confidential information will remain confidential.

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FAQ

How is Centratel different? The short answer is that our quality of service is unmatched. Our most recent Customer Reported Error Rate (January through December, 2024) was 1 customer-reported error for every 6,161 message transactions processed.

What determines a high quality of answering service for my callers? A highly dedicated, long-term staff is the simple, key element in providing superb quality telephone answering service. Each Telephone Service Representative is a career professional. Many of our accounts use us as “front office” personnel, substituting for the client’s on-premise staff or acting as after hours receptionists.

Is there a long-term commitment for Answering Service? Service is on a month-to-month basis. We don’t ask for long-term contracts.

More Frequently Asked Questions

Customer Testimonials

Your service is much better than our old service.

– A.S., physician, medical clinic, Nashville, TN

Awesome! Centratel makes our lives a lot easier!

– I.L., manager, medical clinic, Klamath Falls, OR

I greatly appreciate all the staff. Whenever I’ve needed any policy or procedure clarified, your people have always been thorough and knowledgeable. Any operator I have ever spoken with has also been very professional and helpful. I have been working with Centratel for several years now, and have been happy to refer other physicians to your answering service. Thank you for all you do!

– A.B., podiatrist, Bend, Oregon

More Testimonials

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Answering Services

  • Medical
  • Home health and Hospice
  • Veterinary
  • Property Management
  • HVAC
  • Disaster Restoration
  • Trade Service
  • 24/7 Business
  • Plumbing
  • Utility

About

  • Ownership / Staff
  • Employment Opportunities
  • About Us
  • The Answering Service Industry
  • Why Employ Centratel?
  • Client Testimonials
  • Terms of Use
  • Privacy Statement

FAQ

  • The Difference Between an Answering Service and a Call Center

Contact

  • Contact Us
  • Getting Started!
  • Customer Service Request
  • Referral Reward
  • Client Login

Address:
P.O. Box 5186
Bend, OR 97708

(UPS and Fed Ex Delivery):
Centratel
404 SW Columbia St. Ste 130
Bend, OR 97702

Phone:
541-385-2616
888-482-4393

Centratel - HIPAA-compliant Telephone Answering Service

 

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