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The Highest Quality Telephone Answering Service in the United States
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Centratel - The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

  • Business Specialties
    • MedicalNights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.
    • Home Health and HospiceFor decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.
    • VeterinaryCentratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.
    • Property ManagementWith 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.
    • HVACHeatwave or snowstorm, our agents will provide your HVACR business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.
    • Disaster RestorationFor four decades Centatel has been processing urgent calls for the disaster restoration industry. We understand the critical importance of precisely accurate messages delivered instantly.
    • Trade ServiceCentratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!
    • 24/7 BusinessGive your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.
    • Plumbing24/7 Centratel agents will process your calls with zero-defect, all the while enhancing your company image to customers and potential customers.
    • UtilityAs the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.
  • About Us
    • Ownership / Staff
    • Employment Opportunities
    • The Answering Service Industry
    • Why Employ Centratel?
    • HIPAA Compliance
  • Testimonials
  • FAQ
  • Contact Us
    • Getting Started!
    • Customer Service Request
    • Referral Reward
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Clean-Screen

MESSAGE DELIVERY THAT IS Fast, Error-free, AND Inexpensive

“The simplest solution is inevitably the best solution”
-William of Occam

1.Your customer or potential customer calls your office and, via call-forwarding, is routed to Centratel. Our agent answers the call and takes a name, number, and brief message. The conversation takes less than a minute. Your caller is not put on hold
2.Our agent immediately texts the message to your on-call person and, if it’s an urgent situation, asks the caller to carefully monitor their phone; to expect a quick return call
3.Your on-call person retains control of their real-time situation ( is not interrupted), and decides how soon to return the call
4.The transaction is fast and simple for your caller. They are on and off the call quickly.
5.It’s inexpensive. Centratel’s by-the-task billing protocol reflects the short-term duration of the call. (Our competitors’ time-billing encourages long agent-to-caller dialog and is thus expensive and error-prone! See our home page explanation: www.centratel.com)

How it works in more detail: Your customer’s call is answered by our answering service agent. The agent takes the caller’s name, number, and a brief message and then cheerfully reassures the caller, “Our on-call (tech, nurse, doctor, etc) is handling another situation right now, but I will ask him (or her…) to get back to you as soon as they are finished.”

The interaction is professional yet brief and ends with the agent instructing the caller, “if you haven’t heard back from our on-call person within 15 minutes,* call me back!” Our agent has already texted the message to your on-call person. Important: When speaking with our agent, the caller is never put on hold and the cal duration is brief.

Then, automatically, every detail of the transaction is emailed to your office for your review.

Other answering services attempt to “cross-connect” callers through to the on-call individual. It’s time-consuming and cumbersome: your caller will be put on hold for an indeterminate length, your on-call person will be interrupted, and there is a high probability of technical failure (disconnected calls, poor audio quality, etc.). And this protocol is expensive for you, the answering service client, especially if you are paying by time duration.

* or 20 or 30 minutes, etc. Your choice.

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Answering Services

  • Medical
  • Home health and Hospice
  • Veterinary
  • Property Management
  • HVAC
  • Disaster Restoration
  • Trade Service
  • 24/7 Business
  • Plumbing
  • Utility

About

  • Ownership / Staff
  • Employment Opportunities
  • About Us
  • The Answering Service Industry
  • Why Employ Centratel?
  • Client Testimonials
  • Terms of Use
  • Privacy Statement

FAQ

  • The Difference Between an Answering Service and a Call Center

Contact

  • Contact Us
  • Getting Started!
  • Customer Service Request
  • Referral Reward
  • Client Login

Address:
P.O. Box 5186
Bend, OR 97708

(UPS and Fed Ex Delivery):
Centratel
404 SW Columbia St. Ste 130
Bend, OR 97702

Phone:
541-385-2616
888-482-4393

Centratel - HIPAA-compliant Telephone Answering Service

 

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