Terms of Service

3/2/2025

Terms of Service
The undersigned agrees to the following:
(a) Centratel will provide, and the customer listed below will pay for, month-to-month answering services
(b) Either party may terminate service by providing the other party with 7 day’s notice
(c) “Base” fees are billed one month in advance. “Usage fees,” if any, are billed in arrears
(d) Billing is monthly, with statements delivered on or about the 1st of each month
(e) After the initial 30-day free trial, the first payment for the next month’s  base service is due within 15 days of the invoice date. Subsequent payments are due within 25 days
(f) Although we bill by the “call unit,” our rate schedule is ultimately based on the average time necessary for our agents to process calls. Each account is unique; sometimes, when the account time requirement is more than average, we must adjust rates. We will evaluate your account after six full months of service and, if an adjustment is necessary, will notify you at least one month before the adjustment
(g) Centratel reserves the right to interrupt service should the account become delinquent. Delinquent accounts are subject to collection and/or attorney fees. Services suspended for nonpayment are subject to a reconnection charge of $30. Past due accounts are subject to a 3% per month service charge on the delinquent balance, or $25, whichever is greater. The account will be charged a $30 fee for returned checks or declined credit cards
(h) Calls are digitally recorded in MP3 format and are available via email upon request. Requests are limited to three per month. Additional clips over the first three are billed at $10 each
(i) Accounts are subject to a utility line fee of 4% of total monthly charges
(j) Periodic cost of living adjustments may be applied. Centratel uses the U.S. Government Bureau of Labor Statistics Table A, “All Items” calculation to determine any increase. See www.centratel.com/COL for the latest notification
(k) Centratel may issue the customer a Centratel telephone number at no charge for forwarding purposes. It is understood that this is a Centratel number and may be changed by Centratel at any time. The customer understands the number is not to be used for advertising or published without the prior written consent of Centratel
(l) Oregon law shall apply to interpreting these terms of service per this agreement. Disputes shall be resolved by final binding arbitration in Oregon conducted by the Arbitration Service of Portland, Oregon.  In any case, Centratel shall not be liable for lost profits or consequential damages. Compensation for damages for claims based upon services rendered are limited to the refund of amounts paid for specific services rendered for the contested issue.
(m) This Terms of Service document may be amended by Centratel by written notice delivered to Customer. Changes to the Terms of Service shall take effect 30 days after delivery of such amended document to Customer

We look forward to working with your staff! -Sam Carpenter, President