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The Highest Quality Telephone Answering Service in the United States
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Centratel - The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

  • Business Specialties
    • MedicalNights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.
    • Home Health and HospiceFor decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.
    • VeterinaryCentratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.
    • Property ManagementWith 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.
    • HVACHeatwave or snowstorm, our agents will provide your HVACR business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.
    • Disaster RestorationFor four decades Centatel has been processing urgent calls for the disaster restoration industry. We understand the critical importance of precisely accurate messages delivered instantly.
    • Trade ServiceCentratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!
    • 24/7 BusinessGive your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.
    • Plumbing24/7 Centratel agents will process your calls with zero-defect, all the while enhancing your company image to customers and potential customers.
    • UtilityAs the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.
  • About Us
    • Ownership / Staff
    • Employment Opportunities
    • The Answering Service Industry
    • Why Employ Centratel?
    • HIPAA Compliance
  • Testimonials
  • FAQ
  • Contact Us
    • Getting Started!
    • Customer Service Request
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Job Done

Getting the Job Done

To our Staff:

Centratel’s success is built around two premises: We employ great people and then we provide these people with excellent tools and systems, and a good wage. And, within this success formula is a manager’s “ticket” to advancement within company. The trait we look for is “can you get the job DONE?” Can you decipher what needs to be accomplished and then complete it without a lot of hand-holding?

So, this is what I want to know: Can you get the job done?

What are the visible signs of someone who gets the job done?

  • A task is fully understood and described on paper prior to commencement.
  • Task deadlines are met without excuse. Once the task and deadline are agreed upon, the staff member delivers as promised. Missing a deadline can be a silent, seemingly non-important issue. But when it happens frequently, it betrays personal lethargy (and lethargy isn’t conducive to advancement!)
  • If a deadline can’t be met because unforeseen problems crop up, the manager is informed prior to the deadline. The reason the deadline cannot be met must be valid and documented. An alternative completion date is submitted at the time of the notification. In any case, missed deadlines should be a rare occurrence.
  • Projects are conceived, developed, and completed on a regular basis on one’s own. The staff member doesn’t leave it up to the supervisor to initiate all tasks and projects. “The radar is constantly scanning.” A valuable staff member is aware of tasks that need to be handled and does something. Here’s the crux: It is better to do something and make a mistake than to do nothing at all, waiting for someone else to give direction.

For organization leaders, it is not easy to find people who have instilled, in their bellies, the kind of self-discipline required to “get the job done.” But, many times the hesitation to take action is simply the fear of making a mistake — a fear that can be mastered by the simple act of acknowledging it. So, a penchant for “getting the job done” can be a learned characteristic in someone who has not had a history of innovation and creativity. I’ll say it again: For long-term advancement, taking action and making mistakes is better than not taking action. A self-starter has courage.

The people who have a powerful internal understanding of this concept will always be the ones advancing to the top of the organization, earning the highest incomes and enjoying the greatest freedoms. Notwithstanding integrity and loyalty, there simply is no other trait that comes close to the importance of this one.

-Sam Carpenter, President
January 17, 2009

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Answering Services

  • Medical
  • Home health and Hospice
  • Veterinary
  • Property Management
  • HVAC
  • Disaster Restoration
  • Trade Service
  • 24/7 Business
  • Plumbing
  • Utility

About

  • Ownership / Staff
  • Employment Opportunities
  • About Us
  • The Answering Service Industry
  • Why Employ Centratel?
  • Client Testimonials
  • Terms of Use
  • Privacy Statement

FAQ

  • The Difference Between an Answering Service and a Call Center

Contact

  • Contact Us
  • Getting Started!
  • Customer Service Request
  • Referral Reward
  • Client Login

Address:
P.O. Box 5186
Bend, OR 97708

(UPS and Fed Ex Delivery):
Centratel
404 SW Columbia St. Ste 130
Bend, OR 97702

Phone:
541-385-2616
888-482-4393

Centratel - HIPAA-compliant Telephone Answering Service

 

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