Our Latest Blog Posts

Call Transfer and Routing

Most people know and understand that many businesses are closed after hours and weekends and therefore they don’t typically call unless it is a truly urgent or an emergency situation. Of course there are on-call personnel available in such situations and usually the call is routed through an…


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The Benefits of an Online Customer Portal

In real time, 24/7/365 our Centratel Intellisite allows you to access your telephone answering service account from any web enabled device. On the spot and at your convenience, you can make changes to your account, access information and share updates when needed. Easily log into your customer…


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Our Latest Blog Posts

Call Transfer and Routing

Most people know and understand that many businesses are closed after hours and weekends and therefore they don’t typically call unless it is a truly urgent or an emergency situation. Of course there are on-call personnel available in such situations and usually the call is routed through an…


Read More

The Benefits of an Online Customer Portal

In real time, 24/7/365 our Centratel Intellisite allows you to access your telephone answering service account from any web enabled device. On the spot and at your convenience, you can make changes to your account, access information and share updates when needed. Easily log into your customer…


Read More

Home Care nurse assisting a woman knowing that calls will be taken by a telephone answering service
Tips for Hiring, Staffing & Retention in the Homecare Industry

Homecare recruitment is a growing challenge. Not only is there a labor shortage but also it is a market where only 22% of caregivers report actually wanting to work for a homecare agency, it takes a well-trained leadership team to recruit & train top talent. Here we discuss a few tips that can help with the…


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Worker checking the on-call scheduling from his answering service while repairing the HVAC system
5 Tips to Help Manage your HVAC Business

Owning an HVAC company is a challenging, yet rewarding business to be in. These five tips for good management practices will help you increase revenue, improve client satisfaction with minimal stress and most of all contribute to happier clients. After all, happy clients are more likely to refer others and help you…


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A Vet taking care of a dog while a Veterinarian Answering Service takes care of his urgent calls
Tips for Taking Your Veterinary Practice to the Next Level

Owning your own Veterinarian practice is hard. Running your own business means taking on many different roles. You have to create marketing, generate new business, and understand taxes; all of this at the same time as providing care and medical treatment to your clients pets. Running your own business involves having…


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