Our Latest Blog Posts
For the Plumbing Enterprise: The Enormous Advantages of Employing a High Quality Answering Service
Obviously, the successful plumbing business assertively serves the needs of its customers, but it also must assertively-serve-the-needs of those inquiring about having some work done, not to mention the needs of outside and administrative staff. In this context, what does “assertively serve” mean? It’s a relentless…
Outside Answering Service for an HVAC Business: How Does it Work?
There are 50,000 HVAC companies in the United States and the huge majority of the successful ones use a 3rd party answering service. With this, they assertively serve their customers, their potential customers, and their staff, 24/7/365. These robust, profitable enterprises have other easy-to-measure traits too,…
Read More Outside Answering Service for an HVAC Business: How Does it Work?
Home Healthcare & Hospice
What is a HIPAA compliant home healthcare answering service?
If you’re in the home healthcare industry, you certainly know the impact of HIPAA. This set of privacy laws governs how healthcare providers should treat their patients’ medical data, but it also affects the vendors you work with. If you want to respect your patients’ privacy…
Read More What is a HIPAA compliant home healthcare answering service?
Medical
A Thank You to Medical Providers, First Responders and Care Givers for Their Tireless Work During the Covid-19 Crisis
Covid-19 has drastically changed the world we live in. Social distancing means getting no closer than six feet from people that you do not live with to avoid contracting the disease or passing it on to…
HIPAA Checklist for Covered Entities and Business Associates
As a HIPAA covered entity (CE), a home healthcare agency is responsible for providing assurances related to the Privacy Rule. This includes transmittal of electronic protected health information (ePHI). As a CE, your home healthcare agency…
Read More HIPAA Checklist for Covered Entities and Business Associates
HVAC Answering Service
Outside Answering Service for an HVAC Business: How Does it Work?
There are 50,000 HVAC companies in the United States and the huge majority of the successful ones use a 3rd party answering service. With this, they assertively serve their customers, their potential customers, and their staff, 24/7/365. These robust, profitable enterprises have other easy-to-measure traits too,…
Read More Outside Answering Service for an HVAC Business: How Does it Work?
Property Management
The Elite-Quality Answering Service for Property Managers
By Sam Carpenter First, here’s overview of what an answering service actually does…and the profound disarray affecting the industry. As a prelude, it’s relevant to mention that over 90% of property management companies employ an after-hours…
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After-Hours call coverage for your property management business
If you don’t have after-hours phone coverage for your property management company, you’re missing one of the most powerful components of a thriving business: availability. Let’s talk about some of the biggest advantages to working with…
Read More After-Hours call coverage for your property management business
Veterinary
A Potent Advantage for the Veterinarian
In any veterinary practice, providing excellent care and competitive prices must happen, but in the flurry of day-to-day fire-killing, what is too-often overlooked are simple mechanical human-to-human communication mechanics. These are quiet mechanics that add calm to an operation while enhancing the bottom-line. There will always…
