Our Latest Blog Posts
Disaster Restoration Q&A: Growing Your Business
Q. I MUST have every-single call handled perfectly! Will Centratel Answering Service capture and handle my calls the way I personally would? A. Of course, the quality of service depends on the quality of management of the telephone answering service. This is the hard-cold reality: most…
What About the Quality of Your HVAC Answering Service?
No question, whatever your situation, you want your every-day and off-hours call-handling to provide great customer experiences leading to solid client retention, and of course the addition of new business. And get this “other side of the coin”: If you’re losing current clients and potential new business due…
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Home Healthcare & Hospice
Hospice Care Industry Continues to Get Hit Hard by Covid19
While COVID-19 has affected many industries, none is so hard hit as health care itself. Health care professionals and organizations are on the front lines of the pandemic, and as incidents of the virus surge, they can be quickly overwhelmed. Hospice care is one of the…
Read More Hospice Care Industry Continues to Get Hit Hard by Covid19
Medical
A Thank You to Medical Providers, First Responders and Care Givers for Their Tireless Work During the Covid-19 Crisis
Covid-19 has drastically changed the world we live in. Social distancing means getting no closer than six feet from people that you do not live with to avoid contracting the disease or passing it on to…
HIPAA Checklist for Covered Entities and Business Associates
As a HIPAA covered entity (CE), a home healthcare agency is responsible for providing assurances related to the Privacy Rule. This includes transmittal of electronic protected health information (ePHI). As a CE, your home healthcare agency…
Read More HIPAA Checklist for Covered Entities and Business Associates
HVAC Answering Service
What About the Quality of Your HVAC Answering Service?
No question, whatever your situation, you want your every-day and off-hours call-handling to provide great customer experiences leading to solid client retention, and of course the addition of new business. And get this “other side of the coin”: If you’re losing current clients and potential new business due…
Read More What About the Quality of Your HVAC Answering Service?
Property Management
Property Management Trends for 2021: What to Expect in the New Year
Property management in 2020 has been like no other year. COVID-19 has affected a number of aspects of property management, and the effects of the pandemic are set to continue in 2021. The good news is…
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What Does the CDC Eviction Order Mean for Property Managers?
If you are a property manager, you probably know that in September, the Centers for Disease Control and Prevention put an order out that banned evictions for tenants who cannot pay their rent because of pandemic-related…
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Veterinary
The Changing Role of Veterinary Technicians
Veterinary technicians are taking on increasingly responsible roles in veterinary practices, and they are becoming more critical to the best patient care. At the same time, pets are increasingly valued as members of the family compared to decades ago, and many pet owners want the best…
