Our Latest Blog Posts
Using a 24/7 High Quality Answering Service for Your Hospice
Unless your hospice has full 24/7/365 staffing, an elite quality answering service is crucial for ensuring your patients and their families receive the care and support they desperately need. The answering service industry has had a long yet infamous history. It’s never been easy to build…
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TSR Day
Everyone celebrates something. Of course, many cultures celebrate the same events and holidays such as weddings, birthdays and New Year’s. Why do we designate one day a year to celebrate our Telephone Service Representatives (TSRs)? The primary role of a Telephone Answering Service is to answer…
Home Healthcare & Hospice
Using a 24/7 High Quality Answering Service for Your Hospice
Unless your hospice has full 24/7/365 staffing, an elite quality answering service is crucial for ensuring your patients and their families receive the care and support they desperately need. The answering service industry has had a long yet infamous history. It’s never been easy to build…
Read More Using a 24/7 High Quality Answering Service for Your Hospice
Medical
A Thank You to Medical Providers, First Responders and Care Givers for Their Tireless Work During the Covid-19 Crisis
Covid-19 has drastically changed the world we live in. Social distancing means getting no closer than six feet from people that you do not live with to avoid contracting the disease or passing it on to…
HIPAA Checklist for Covered Entities and Business Associates
As a HIPAA covered entity (CE), a home healthcare agency is responsible for providing assurances related to the Privacy Rule. This includes transmittal of electronic protected health information (ePHI). As a CE, your home healthcare agency…
Read More HIPAA Checklist for Covered Entities and Business Associates
HVAC Answering Service
Using an Answering Service to Eliminate Waste and Super-Charge Efficiency
Your HVAC operation is not so different from any other service business. You have sales, operations, administration, payrolls to meet, customers to acquire and then keep, and face all the standard vagaries of any marketplace. Here I’m going to give you a 5-point overview of the…
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Property Management
The Key Precept For Managing your Property Management Business
In the 4th edition of my book, Work the System: The Simple Mechanics of Making More, I list 12 potent management precepts that will imbed themselves permanently in one’s psyche once a “Systems Mindset” is attained. Does this…
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The Elite-Quality Answering Service for Property Managers
By Sam Carpenter First, here’s overview of what an answering service actually does…and the profound disarray affecting the industry. As a prelude, it’s relevant to mention that over 90% of property management companies employ an after-hours…
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Veterinary
After-hours Customer Service for your 24/7 Veterinary Office
No one who calls your office wants to wait on hold in order to get assistance for their pet, especially if there is an urgency. Of course, in the veterinary business, customer urgencies are frequent…and too often they occur during non-clinic hours. Your office is open…
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